Job description
- Responsible for indentifying key service improvement findings and recommendations which will help the organisation to maximise its operational effectiveness and increase customer satisfaction.
- Unearth the root cause(s) of client’s pain points,validate the business opportunity or problem as an opportunity for service improvement, innovation or a technology transformation solution.
- Critically evaluate information gathered from multiple sources analyse and discover gaps for service improvement.
- Carry out service research/analysis and formulate business solutions for service improvement and innovations.
- Translate business operational gaps into infrastructure service developments and improvements.
- Strong Knowledge on enterprise solution architecture/service flows, product management and performance management within the IT/Telecommunication sector combined with strong data analysis and the ability to analyse complex performance information.
- Demonstrates attention to details and ability to analyse and spot opportunity for improvement and innovation.
- Co-ordinate with business partners and support the enterprise architect and subject matter expert teams on solution design for required technology changes.
- Identify opportunities and leverage enterprise wide IT capabilities to support business partners for growth, productivity and stakeholder relations.
- Consistently identify needs customer may not recognize and ensure that approaches and solutions are linked to objectives and future needs.
- Forms strong and lasting relationships with buisness units and colleagues, stakeholder management should be second nature to you.
- Strong presentation, verbal and written skills as well as proven ability to develop well-written documents and presentations.
- Analytical, logical and a clear thinker.
- Your ability to clearly articulate and present your ideas and solutions is essential
Desired Skills and Experience
- Minimum 6+ years’ experience in the IT or Telecoms industry or in business/IT consulting services.
- Deep understanding and awareness of product development and/or marketing platform development and experience tying project goals to business goals.
- Ability to adapt to a challenging environment - work independently and as part of a team.
- Experience working with multiple teams, technologies & tools
- Proactive work ethic with the ability to deliver results
- A degree holder with relevant experience.
- Excellent Customer Service focus