Online Community Manager at Voices for Change (V4C)

The Role 
We have a fantastic opportunity for an Online Community Manager, whose role it to manage our site. In particular the community manager’s role is to ensure the success of the site, coordinating with content producers, members of the Every1Mobile or client team, and 3rd party advertisers to maintain a high quality online community. In your role as community manager, it will be your job to deliver the following:

• Work with content producers and the Project Manager to plan and commission the weekly content schedule for the site, including social media.
• Liaise with expert advisors to ensure the production of quality, reliable content & features on key issues
• Work with client managers to ensure site development and growth is aligned with programme targets, strategise and plan new features & campaigns
• Edit & sign off on content produced for the site, with a focus on feedback and improvement
• Review & analyse the ‘User Generated Content’ in order to understand how users are engaging with the site and its topics
• Provide quality assurance for the site, including testing across a range of devices, collecting, collating and presenting user feedback for discussion in weekly community development meetings.
• Liaise with the Every1Mobile technical and user experience teams to report bugs, discuss improvements, and contribute to design briefs to create new features
• Contribute to improvement of our Content Management System in collaboration with E1M User Experience Designer & developers
• Review and analyse traffic & engagement stats, presenting these to the rest of the team on a monthly basis
• Work with the E1M team, clients and partners to develop strategies & plan campaigns for marketing & promotion of the site
• Work with content producer to produce compelling promotion & marketing copy that best represents the community and will attract users to the site
• Source and commission graphics for the site
• Maintain awareness of competitor sites
• Maintain awareness of key issues in field of gender based social norms

Required background & skills
Essential Experience

• Experience in journalism and/or online media background with at least 3 years’ experience working in an online/digital environment
• Ability to use Pidgen
• Demonstrable interest and/or experience in youth, gender and cultural issues & trends across Nigeria
• Experience analysing web traffic statistics
• Experience managing social media accounts to maximise traffic and improve brand presence
• Demonstrable, excellent standard of copy writing
• Creative and passionate about improving the site and reaching programme targets
• Good understanding of user experience design in an online environment
• Knowledge of Photoshop and manipulating images, audio & video for the web
• Experience working with technical developers

Person Specification

• Thorough & detail oriented
• Outstanding organisational skills
• Passion for supporting young people to make the most of their potential
• Ability to work autonomously 
• V4C recognises the need to work as a ground breaking, high performing team.  Effectiveness of every team member in 3 Core Competencies is fundamental to the success of this:​
  • Communication
  • Planning and Organising
  • Technological Awareness