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  • Posted: Mar 12, 2015
    Deadline: Not specified
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    Established in 2008 with a clear vision "to be the preferred HR Business Partner”, our team has expertise in relevant areas which drives our approach to offer our clients value in developing their human resources and change management initiatives. At RS Hunter, we believe our clients have the resources, what we do is to galvanise, advice, and partne...
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    Program Support Intern

    The Program Support Intern reports directly to the Chief Operating Officer (COO), and is responsible for executing the learning delivery and program management strategies of the organization .

    RESPONSIBILITIES

    The objective of this role is to ensure that client (organization, key contact and learner) satisfaction is maximized through the seamless execution of training programs that achieve clients’ desired business objectives and exceed their expectations. The scope of this role covers supporting the ownership and management, from start to completion, of all SNAs related to assigned client training programs.  These include…

    • Planning assigned client programs once dates have been locked down by the Accounts Manager.  Ensuring that meeting invitations for the program are on the team’s calendar.
    • Obtaining and reviewing the engagement proposal to develop and discuss the program plan with the Lead Facilitator. Ensuring that both proposal and plans are uploaded to the client folder on the team site.
    • Organizing all training materials such as handouts, job aids, flip charts, surveys, writing materials, feeding, venue, evaluations, attendance sheets etc. related to the program.
    • Working with key client contact to secure venue and other logistical necessities ahead of time. Ensuring that participants are well prepared to attend and benefit from the program.
    • Analyzing evaluations and preparing client reports on the training program. Providing recommendations for improvements to the learning experience. Set up post session meeting with key client contact.
    • Ensure that all deliverables promised to the client in the proposal are fully delivered.
    • Keep program expenses below plan.
    • Ensure program is fully invoiced and follow up with client to ensure payment within agreed timelines.
    • Hold a post-session debrief with Lead Facilitator to identify key learning  and areas of improvement.
    • Look out for and report all referrals and training opportunities to the Account Manager
    • Support the design and development of learning materials for existing and new programs, including creating training presentations and handouts
    • Assist with the development and implementation of course evaluations and checklists for new and existing programs
    • Develop relationships with our contacts in the Human Capital Management and Learning and Development departments of client organizations.

    MAJOR WORK OUTPUTS

    Program Plans, Well executed Trainings, Program Reports Prepared and Discussed with Client, Good Documents Management, Satisfied Client, and Paid Invoices.

    PERFORMANCE METRICS

    The performance of the Program Support Intern will be measured as follows:

    • Project Assessment Score, minimum of 7 over 10
    • Program Evaluation Score above 4.0 out of 5.
    • Readiness of Training Materials 2-Days before program
    • Project Profitability within plan
    • Expense Report submitted one week after delivery is completed
    • Program Report submitted to client two weeks after delivery is completed
    • Invoice is submitted no later than the day after delivery is completed
    • Customer Payment occurs within agreed timelines
    • Timeliness of Document Archiving on team site
    • Number and quality of recommendations to improve existing programs  (Job Aids, Curriculum, Workbooks, Handouts)

    REQUIREMENTS:

    • Minimum of 2nd Class Upper in an Undergraduate Degree from an accredited University.
    • Business related degree provides added advantage.
    • Basic Competence in:
    • Oral and Written Communication
    • Decision making
    • Scheduling
    • Analysis/Reasoning
    • Accountability & Dependability
    • Attention to Detail
    • Ethics & Integrity
    • Self-Management
    • Adaptability and Flexibility
    • Planning and Organizing
    • Results Focus & Initiative
    • Teamwork and Collaboration
    • Learning and Continuous Development
    • Relationship Building
    • Excel, Word, Outlook and PowerPoint

    DURATION: 12 Months (Paid Internship)

    Method of Application

    Interested, click here to apply

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