HR Performance Analyst at ConnectRail Service Limited

Job Description

• The HR Performance Analyst will work with other staff to establish Policies and Procedures to drive quality Service delivery and culture and to monitor these against agreed performance target.

Duties & Responsibilities

• Lead and drive the operational performance and service excellence of the employees across the life cycle of service fulfilment.
• Establish and track KPI targets for key unit heads and employees geared towards driving a high performance business
• Establish quality standards and performance improvement program for all departments and staff within the functional areas of the business
• Develop a performance management framework that would support the value and strategic goal of the organization.
• Set performance target plans for individual employee and teams respectively.
• Monitor ongoing performance and give feedback to employee Review and evaluate performance appraisal and recommend adequate training needs
• Develop a performance outcome frame work that would include coaching and monitoring of employee
• Develop a reward and recognition system for high flyers.

Requirements

• A Bachelor's Degree in a related field. Minimum five (5) years of directly related experience in HR, management improvement programs, quality monitoring and performance improvement, or similar.
• Minimum of three (3) years supervisory experience.
• Computer proficiency and familiarity with database management programmes and commonly used packages like MS Word, Excel, PowerPoint etc. Must be result oriented.