Engagement Assistant at Whytecleon

Responsibilities

• Employee Relations and Engagement
• Recruitment and Talent Planning
• Learning and Development
• Performance Management and Reward Systems
• Payroll Administration
• Pastoral care - Counselling and Welfare (staff and parents)
• Customer Relations
• Admissions
• School Events Coordination
• Specials Coordination.

Secondary Areas of Responsibilities:

• Health and Safety
• School Ambassador

Recruitment And Talent Planning:

• Work with the Engagement Manager to evaluate School’s talent resources to meet current and future demands.
• Assist in the recruitment and selection process to fill job openings.
• Prepare new employees for assignments by establishing and conducting orientation, onboarding and training programs.
• Update job requirements and job descriptions for all current and future positions.
• Ensure the distribution with acceptance evidence of employee handbook.
• Regarding redundancy or performance concerns to avoid legal implications.
• Ensure proper documentation and onboarding of staff
• Ensure staff are developed in line with the core competencies required for their roles
• Develop a robust learning and development program to address soft and technical skills gaps.
• Manage a development, deployment and career management process in line with School’s talent management principles.
• Work with Head of HR to facilitate junior level soft skill trainings and workshops, delivering content as appropriate.
• Conduct training evaluations to assess the effectiveness of the training interventions.

Performance Management and Reward Systems:

• Work with the Head of HR to carry out the performance appraisal system of employees.
• Maintain an accurate record of performance management system that monitors performance and addresses under performance.

Payroll Administration:

• Monitor the process and maintain records of employees’ punctuality
• Work with the Engagement Manager to process all terminations and redundancies benefits in line with legal requirement.

Employee Relations and Engagement:

• Participate in employee engagement system to encourage and gain employee commitment.
• Maintain a record of issues and resolutions in the case of employee grievances and complaints.
• Ensure staff comply with policies and procedures and issue relevant disciplinary action to defaulters
• Monitor the filing and retrieval process of past and current employees’ record.
• Monitor the record of individual employee progress against the organisation plans and key performance indicators, deploy appropriate actions and initiatives to build an engaged workforce.
• Ensure the welfare of staff and offer counselling when required
• Update staff employment records and database.
• Quality control of staff related matters.
• Involved in the collation and entry of data relating to areas of staff and parents information.

Admission Duties:

• Attend to Admissions enquiries and arrange pay dates
• Manage the application process for new families including application processing, answering questions, communicating clear expectations and maintaining the admissions database
• Follow up on enquiries and set up Parents interview.
• Upload and update Enquiries/Admissions Database
• Arrange student Admission letter and Parents orientation sessions.
• Follow Admissions standardised procedures and contribute to the effective development of best practice in terms of operation and delivery
• Be aware of our key messages and promises, and ensure these are consistently communicated to potential or existing parents;
• Keep up to date with market intelligence and report on the competitor landscape

Customer Service Duties:

• Work tirelessly towards ensuring all customer complaints are resolved.
• Build and develop strong and positive relations with other heads of department
• Attend to parent issues and give prompt response, solutions and comfort always.

School Records, Reports and IT Management:

• Assist Engagement Manager with creating, disseminating and archiving documentation, forms and templates.
• Manages and updates institutional policies , strategies and systems as needed in school handbooks.
• Involved in the collation and entry of data relating to various areas of school activities.

Requirements
Educational Qualification:

• Bachelor's Degree in Human Resources, Industrial Relations, Humanities or other related field of study.

Relevant Experience:

• A minimum of 1 year relevant experience in HR or Office Administration.

Professional Qualification:

• Professional Certification in NIM, Management or any relevant certification.