NYSC Graduate Intern- Customer Service Rep at First Medtrade Africa

Details:

• Manage customer/client enquiries received via phone call, email or live chat.
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of all customer interactions, inquiries, comments, complaints as well as details of actions taken and prepare a monthly report for management based on this information.
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers