With First Medtrade, Nigerians can now access world-class healthcare right from their phone or device round the clock.
Welcome to an innovative platform that combines the best of digital technology and medicare to connect you with expert medical professionals or facilities both at home and abroa
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Manage customer/client enquiries received via phone call, email or live chat.
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of all customer interactions, inquiries, comments, complaints as well as details of actions taken and prepare a monthly report for management based on this information.
Follow communication procedures, guidelines and policies
Use digital media channels such as Google Ads, Facebook Ads, Twitter Ads, Youtube Ads etc. to drive website traffic, build brand awareness and generate new sales leads
Plan and manage both sponsored and organic content on a weekly basis for all our social media platforms.
Prepare accurate weekly reports on our digital marketing overall performance i.e. Number of clicks on google ads, Number of Post Engagements & Likes on social media pages etc.
Evaluate important metrics that affect our website traffic and target audience.
Oversee and manage all contests, giveaways, and other digital projects.
Promote the company’s product and services in the digital space.
Execute social media efforts to improve KPIs, likes, shares, tweets, etc.
Creating and executing SMS, and email-based marketing campaigns.
Monitor key online marketing metrics to track success
Designing advertisements, annual reports, artwork, brochures, logos, signs, stickers, tee shirts, web pages and other branding and communication materials;
Reviewing final layouts and suggesting improvements when necessary.
Coordinating with outside agencies, art services, web designer, marketing, printers, and colleagues as necessary.
Work closely with digital marketing associate to create pleasing graphics, video and photo content for all our social media channels
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