Service Writer at Cummins Inc.

Ref: 09/001
Location: Nationwide

Responsibilities

•     Full administration of service orders, to include retail and warranty as per the Quickserve Service Process
•     Daily Service administration to include, work records reviews, service order job opening & closures, and KPl report analysis.
•     Combine Receive and log-in all customer inquiries (walk-in, phone calls, emails, referrals. etc) and ensure action on same
•     Develop and provide Service and Parts quotations for all retail service orders subject to authorisation policy
•     Create customer loyalty through pro-active communication, to include daily job progress reports on ongoing service interventions

Requirements

•     General Office administration and IT Skills essential Experience gained in a customer facing environment essential.

Experience/Skills:

•     Excellent customer relationship management, Excellent verbal communication, listening, feedback, delegation, fostering teamwork and multi-tasking skills
•     Ability to work under pressure and meet tight deadlines.