Training & Development Manager at Alfred & Victoria Associates

Location: Port Harcourt, Rivers
Department: Human Resources

Job Summary & Purpose

• Responsible for implementing a continuous performance improvement culture and behavioural change across the business by positioning Training and Development as a strategic tool to achieving overall business strategy.
• Reports to: Head Human Resources
• Direct Reports: L & D Administrator
• Internal Relationship: All staff
• External Relationship: Training vendors

Responsibilities

• Responsible for assessing the training needs of the company.
• Draft an effective training strategy and develop the company’s training department.
• Implement the performance management system including providing training on the use of performance management tools to all staff to achieve common understanding.
• Develop and manage annual training and development plans and budget, tailored to employee and organizations needs as well as specific ITF requirements.
• Co-ordinate the development of organized learning programmes, training materials/ manuals and other logistics for in-house courses and training as well as administration of induction, coaching and mentorship programme for new joiners.
• Manage Training delivery and conduct post-training assessments to evaluate effectiveness of trainings and also provide recommendations for improvement.
• Effectively liaise with external training/professional bodies and draft various business strategies and initiatives to create competitive market share via market analysis, exhibitions e.t.c
• Prepare periodic and adhoc reports on all performance management and training activities for review by the Head HR.
• Develops and manages a strong training team (i.e hires trains, appraises, rewards, motivates, disciplines, e.t.c) ensuring that appropriate subject knowledge and skills are developed within each individual.

Key Performance Metrics
Training needs, strategy and plans:

• Mapped out Training plans for staff

People development:

• Time to full productivity following on- boarding (measuring effectiveness.
• Training spend
• Career path ratio.

Customer Service:

• Internal satisfaction survey minimum of 85%
• Customer satisfaction survey(Line manager and Staff satisfaction).

Communication:

• Employee engagement rate.
• Internal satisfaction survey.

Requirements

• Academic Qualification: B.Sc Human Relations or equivalent, M.sc in Human Resources and any training related course
• Professional Qualification: CIPM/ CIPD /SHRM.

Experience:

• 5 years in designing and creating corporate training.
• 5 years in conducting trainings for end users and Management.
• 5 years in managing functional and technical teams.

Key skills and competencies:

• Human Resources Capacity.
• Ethical Conduct.
• Strategic thinking.
• Leadership.
• Decision Making.
• Financial Management.
• Communications Proficiency.
• Presentation skills.