Clients Service Officer at Emplug LTD

Responsibilities
Summary of key responsibilities and essential job functions include but are not limited to the following :

• Providing existing and potential clients information about the Firm’s services
• Keeping accurate records of the Firm’s correspondences and transactions.
• Managing the organization’s online presence and social media handles
• Improving the Firm’s client service procedures, policies, and standards.
• Responding to and addressing clients’ queries and complaints efficiently, professionally and timely.
• Posting and monitoring various social media accounts simultaneously
• Driving engagement and conversations with clients and ultimately establishing brand loyalty
• Identifying tactical and relevant opportunities to engage with potential clients and the interior design community
• Work with Management on any other tasks that may emerge as a result of the growth of the Firm.

Qualification & Experience

• Minimum of a Higher National Diploma (HND) or University degree
• Must be social media savvy
• Proven customer service experience
• Proven ability to manage clients relation