Head, Retail Operations at Health Plus Limited

• Report to the CEO
• Develop and implement the retail operation strategy for the organization
• Create the vision, articulate the strategy and action the execution plan

Leadership/People Management (40%):

• Manage and motivate direct reports to set and attain goals in accordance with the company’s overall objectives
• Create consistency and organization throughout the stores by leading by example and encouraging new ideas/innovation and creative problem solving
• Actively engage with employees, frequently touring the stores, develop and participate in regular trainings to expose teams to the vision of the company
• Develop, coach, and mentor a cohesive team, focusing primarily on aligning store managers with a common vision that fosters mutual respect and a spirit of goodwill and cooperation
• Work with senior leadership regularly to communicate the progress of the retail operations, accounting for successes and addressing any issues
• Work effectively with store level leadership ensuring legal, regulatory and policy compliance and consistency is attained across all stores
• Maintain a positive company image within the market and community, and  remote and maintain company goodwill in all areas
• Develop and manage the carrying out of company policies and procedures for retail outlets, ensuring consistency in all areas. Develop written standard operating procedures, operations manuals, and other policy documents for review and approval by senior management
• Define, introduce, and apply an optimal organizational structure and succession plan for the team

 Culture (30%):

• Encourage and instill a culture that is committed to the organisation's Core Values, focused on delivering high quality services, customer satisfaction, and repeat business
• Develop and implement tools for managers and employees including mystery shopper program, walk-the‐store, site cleaning, merchandising/promotional standards, and signage standards
• Create additional standards of excellent response to customer needs while continually leading the organization towards being recognized as the best in the industry

 Category Management & Visual Merchandising (30%):

• Meet operating financial objectives through the application of cost-effective work standards in all operations. Analyze key management reports, budgets (plan versus actual), profit and loss statements, inventory and margin reports, and communicate pertinent financial results to senior leadership and employees to promote buy-in and employee accountability for company results
• Implement inventory and financial controls
• Actively observe stores to identify and drive corrective action ensuring the ricing, promotions, assortment and placement of products are optimal
• Work closely with vendors to create a mutually rewarding partnership encouraging cost efficiencies
• Work with agencies/internal partners to define, develop, implement and evolve the retail experience to maximize consumer attraction and engagement with our brand within our retail stores
• Develop & produce in conjunction with marketing, semi-permanent and promotional in-store merchandising including window displays for all seasonal campaigns and product/service launches
• Work closely with internal teams including: operations, marketing communications, and supply chain
• Develop the implementation schedule for each program to ensure that all milestones are completed on time and on budget
• Gather and report on all program key performance indicators including sales & traffic impact against program investment
• Understand the competitive retail environments and ensure our brands deliver a differentiated experience
• Develop and publish merchandising standards for each store concept
• Drive flawless merchandising execution across all store formats;
  • Oversee the visual merchandising software system and workflow.
  • Provide the sales channel with tools and a communication platform to drive flawless execution of all visual merchandising layouts and directives to stores

Desired Skills and Experience

• A good degree with 10 years minimum experience in a structured organisation, with significant retail management experience
• An MBA is an advantage
• Strong business and analytical skills; understands the drivers behind retail metrics and cares about details
• Dynamic; motivates others to achieve success
• Believes in people; good mentor/coach
• Passionate about the industry
• Creative thinker
• Effective communicator
  • Engages in open dialogue with manager, peers, and employees
  • Speaks clearly and concisely with candor and confidence
  • Shows ability to actively listen and be responsive to feedback
• Self-starter
• Organized
  • Strong time-management skills
  • Capable of effectively working on multiple projects
• Strong relationship building skills
• Strong leader/manager
  • Team builder
  • Visible and approachable
  • Fair, but firm
  • Brings a sense of humility but is highly self-confident
• Knows how to set boundaries
• Holds self/others accountable
• Problem solver
• Sound interpersonal skills; ability to manage diverse personalities/vocal  group
• Personable; empathetic
• Business driver; wants to help drive company to the next level
• Strong work ethic; has strong value systems, character, and integrity
• Adopt a “customer is always right” mentality
• Strong proficiency in the use of Microsoft Office skills like Word, Outlook, and Excel