Business Development Officer - Consulting at Bellforte Consulting

Details:

KEY PERFORMANCE INDICATORs

Financial Performance Indicators

• Ensure sales growth topline exceeds 90% of annual budgets viz:
• Review requirements and vision of client’s needs.
• Understand the voice of the client’s business.
• Define metrics and measures.
• Broker HR solutions with clients to meet business needs.

Stakeholder Performance Management

• Ensure Business strategy and Business performance exceed stakeholder expectation as outlined in annual divisional budget.
• Identify, develop and implement competency framework for clients programs involving recruitment, selection, hiring, compensation, learning and growth.
• Benchmark Bellforte’s implementation agenda against best practices.
• Develop and implement guiding principles.
• Maintain perspective and embed current people management trends.
• Promote Bellforte’s brand and equity.

Client  Performance Management

• Exceed customer acquisition and retention benchmarks as outlined in annual divisional budgets.
• Coach, mentor and guide all engagements with clients.
• Facilitate, lead and drive all project management deliverables of clients.
• Lead point of contact and coordination for all assignment components – including internal and external points of need.
• Develop business strategies to meet client needs and close sales.
• Staying up to date on new products and services to be able to provide client support services in timely, accurately and professional manner.
• Build positive and productive relationships with clients.
• Maintain existing client base and generate potential leads.
• Act as primary contact for any client inquiries and concerns.
• Analyze client issues and provide corrective actions.
• Obtain client feedback and recommend service improvements.
• Work closely with Managers to strengthen client relationships.
• Develop innovative approaches to improve client service efficiency.
• Develop quality service programs to ensure client retention and develop new business opportunities.
• Assist management in preparing budgets, proposals and client presentations.
• Maintain a database of client service and communication documents.
• Following through on inquiries and projects to ensure completion
• Maintain a professional image and standards consistent with company policies and procedures.
• Submit a weekly, monthly, quarterly, yearly and periodic summary of achievements, closures, meetings/presentations to the Management.