Front Desk/ Customer Service Officer at Bellforte Consulting

Details:

JOB DESCRIPTION – CUSTOMER SERVICE /FRONT DESK OFFICER

• RECEIVE VISITORS
  • Greet visitors appropriately
  • Determine visitors needs in a professional manner
  • Maintain visitors’ register
  • Offer refreshments to visitors where appropriate
  • Direct visitors to contact person/appropriate meeting room
  • Ensure backup when absent from reception table
  • Ability to maintain composure with difficult consumers. Must remain professional at all times

• ANSWER PHONE CALLS
  • Answer phone calls in a timely and polite manner
  • Determine purpose of the call
  • Deal with visitors queries and provide correct information
  • Attracts potential customers by answering product and service questions; suggesting information about other products and services.

• MANAGE MAIL/CUSTOMER SERVICE
  • Reply electronic mail and sort all paper mails accordingly.
  • Prepare outgoing mail for pick up or courier
  • Organize courier deliveries
  • Perform live chat and email correspondence with customers.
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Maintain a visibility on all Cypress Social Media platforms with appropriate content posted daily
  • Send out reminders to all customers on maturing obligations and rentals with proper alignment with Accounts/Finance
  • Follow up with all customer related vendors such as Debt recovery agents ensuring all reports are sent to Management as when due
  • Sift through all in-bound mails from customers and vendors and re-direct appropriately to officers in-house
  • Handle ALL customer related issues with proper guidance from Management

• MONITOR SECURITY
  • Monitor people coming & going through the reception doors
  • Issue visitor passes where appropriate
  • Be aware of & report suspicious activity.

• ORGANISE MEETINGS
  • Book meeting room
  • Inform participants
  • Set up meeting with necessary refreshments & equipment
  • Organize catering for meeting

• SECRETARIAL SUPPORT
  • Prepare correspondence & documents
  • Organise mailings
  • Schedule & follow up on appointments
  • Maintains customer records by updating account information.

• RECEPTION AREA MAINTENANCE
  • Keep reception area clear & neat
  • Maintain & organize reading materials

• ANY OTHER SCHEDULE OR WORK AS DETERMINED BY YOUR SUPERVISOR OR MANAGEMENT.