IT Assistant at North East Regional Initiative (NERI)

Position Start Date: Immediately

Position Summary:

In support of the operational set-up of the North East Coordination Unit in the Maiduguri office, Creative requires the services of an Information Technology Assistant (IT Assistant).  The IT Assistant will be responsible for the support and maintenance of all IT-related hardware and software, will troubleshoot all IT-related activities on the ground.  This position is based in Maiduguri and travel to the other field offices is required.

Reporting & Supervision:

The IT Assistant reports to the IT Officer based in Abuja.

PRIMARY RESPONSIBILITIES AND DELIVERABLES

Primary responsibilities include but are not limited to the following:

• Provide the needed support on all IT related issues, including installation and testing of workstations, printers, client software, upgrades, and configuration
• Support the implementation and document network operations, processes, and procedures
• Support the IT Officer in the deployment and implementation of office network according to HQ specifications
• Perform user desktop files backup/ synchronization to Company SharePoint and OneDrive
• Perform regular monitoring of staff desktop file backup/ synchronization to ensure proper functioning
• Install and troubleshoot IT related issues on all computers, phones, internet dongles/modems, printers, printer toners/cartridges, photocopiers tones/ cartridges, etc.
• Monitor printer cartridges usage and other consumables for all the printers at NERI offices.
• Identify and solve possible problems in the network and internet connectivity with the support of IT officer
• Support implementation and enforcement of security on the network and prevent misuse of the IT resources
• Assist with documentation of IT inventory; work closely with the IT Officer and procurement team to monitor distribution and location of IT equipment by performing a yearly inventory check-up
• Assist the IT Officer in setting up, implementing, and maintaining hardware firewall
• Keep the network healthy by applying all required security patches and monitoring the correct delivery of all antivirus updates
• Coordinate with Creative/DC IT support staff to identify and troubleshoot problems
• Any other IT-related work as required 

Required Skills & Qualifications

•  High school diploma is required while a University degree in IT, business administration, or related field is desired.
• 1 year of work experience in an office environment is required.
• Multi-tasking with positive attitude is required.
• Good communication and interpersonal skills are required.
• Proficient at using Microsoft office software: MS Word, Excel, PowerPoint, Outlook, etc.
• Experience in organizing and filing information is required.
• Attention to detail and ability to follow up on tasks to completion.
• Excellent record-keeping and documentation skills are required.
• Flexibility and ability to work in busy environment.

• Experience of working in a conflict environment is a plus.

• Written and spoken fluency in English is required.