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  • Posted: Jun 13, 2014
    Deadline: Not specified
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    Bharti Airtel Limited is a leading global telecommunications company with operations in 20 countries across Asia and Africa. With headquarters in New Delhi, India, the company ranks amongst the top 5 mobile service providers globally in terms of subscribers. In India, the company's product offerings include 2G,3G and 4G services, fixed line, high spee...
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    Manager Operations & Maintenance - Networks

    Job description

    • Uptime Improvement for Sites where the other Opcos are present on airtel Towerco sites only:
    • Drive and Lead the Strategy for O & M at Tower Co to sensure:
    • High Availability of Network
    • Delivery of high level of service to enhance Customer Experience
    • Deployment of best in class processes for effective functioning of O&M function in the OpCo.
    • Adherence to the defined SLAs & quality parameters
    • Assess O & M systems, methods and procedures to determine the most cost efficient way of delivering services while achieving the highest levels of client satisfaction and quality.
    • Provide inputs on O&M Function towards the development of the AOP for Tower Co.
    • Devise and implement strategies and recommend ways of reducing the Opex related to energy.
    • Drive effective operations of O&M Function
    • Periodically review functional KPIs and direct the O& M team to ensure a very high availability of the network to deliver world class customer experience.
    • Formulate and recommend the improvement targets, identify the variances and ensure the execution of process improvement plans.
    • Ensure that the O &M team comply to processes and procedures to provide world class client satisfaction and reliability
    • Handle escalations and facilitate resolution of issues
    • Ensure high level of Customer Engagement through interaction with Key Customers as well as through provisioning of high level of service.

    Customer Management:

    • Engage with key executive of the operator companies to develop and nurture customer relationship.
    • Personally intervene, if needed, and facilitate resolution of issues through appropriate directions to the team.
    • Periodically review the data on the status of all operations to identify opportunities for driving efficiency and improved customer service.
    • Engage with the heads of other functional teams at Tower Co for meeting SLA’s and ensuring smooth operations.
    • Ensure that there are no penalties levied on towerco by the guest operator.

    Desired Skills and Experience

    • Engineering Graduate preferably Electrical engineering
    • Telecom Industry exposure of 8 + years.
    • Experience with service providers and equipment vendors in O&M, product lifecycle management, technical analysis.
    • Prior experience of handling of O & M process
    • Effective team management and project management skills
    • Leadership, coaching and mentoring skills
    • Effective communication skills
    • Extremely detail oriented
    • Deadline and closure oriented
    • Demonstrated ability to influence people
    • Issue and conflict resolution
    • Personal Initiative to keep abreast with regulatory requirements for risk and controls

    Method of Application

    Interested and suitably qualified candidates should click here to apply online.

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