Client Care Executive at Global Interactive Marketing Online (GIMO)

THE ROLE

Working within our Customer Service Department, the main purpose of this role is to manage our customer base. You will be communicating with customers via email, online chat and telephone to answer to their requests in order to maximise the revenue generated from such customers. You will also be required to attend monthly product meetings to contribute to the success of the brand.

The Ideal Candidate will:

• Be a Fluent English speaker (speaking Yoruba, Igbo or Hausa is beneficial)
• Have a previous experience working as a customer service executive
• Have a good understanding of customer service in an online business
• Be a good communicator and problem solver
• Be computer savvy
• Have an ability to understand customer needs and respond to them
• Must be able to work on a shift basis: our hours of operation are Monday to Sunday, from 8am to 11pm