Fresh Vacancies at Sigma Qualitas Limited

Core Job Functions / Responsibility:
To ensure that the achievement of customer collection targets, essential to the profitability of the company, are obtained.

Primary activities

• Ensure invoices are sent to customers on time and follow up
• Chase debt by telephone and email and reducing debtor days.
• Allocate payments in accordance with customer remittances.
• Process and generate reminder letters and monthly statements.
• Liaise with the sales and accounts receivable teams to resolve outstanding queries
• Ensure that all major accounts work to agreed order to cash cycle
• Daily and month end reporting and customer account reconciliations.
• Investigate and resolve queries relating to non-payment of invoices
• Work to strict monthly and annually collections targets.
• Regularly check the client profile in the information system.
• Manage relationships with the clients in order to reduce exposure to potential bad debt.
• Prepare weekly cash forecasts including customer collections.
• Report to the CFO on a monthly basis on outstanding accounts. Build business relationship with key accounts

Job Requirements and Skills

• Graduate Qualifications: A First degree Finance, BEng, BSc, BTec, Science or Technology Only from a recognized University REQUIRED.
• Post Graduate Qualifications: Master’s degree or Post Graduate Qualification would be of ADVANTAGE.
• Previous Work Experience: 5 years’ experience of working in a Telecommunications finance department with exposure to credit control REQUIRED.
• Experience: 5-7 years’ work experience ESSENTIAL.
• Certifications and Training Requirements: Relevant Certifications would be of ADVANTAGE

Key Skills:
Proficient use of Microsoft Office, Outstanding Process and Systems Documentation, Attention to Detail, Highly Organized, Conflict Resolution, Presentation Skills, Excellent Communication skills, Highly Organized, Team Oriented and Leadership, High Tolerance for Stress, Problem Management (analysis and resolution), Customer Service Orientation,  Relationship Builder, High level of Integrity, Time and Priority Management Skills, People Management and Negotiation skills. Superior Analytical.

• Excellent communication skills at all levels
• Results and target driven
• Adept knowledge of Word, Excel are required
• High standard of numeracy, accuracy with attention to detail
• A team player with a flexible approach and a willingness to learn
• Outgoing and confident personality who is able to operate at all levels
• A self-starter who is pro-active and can set and achieve goals
• Strong organizational and time management skills
• Ability to recognize potential risks to the company that should be escalated

Eligibility Criteria

• Industry Experience: IT or Telecoms
• Education, Certifications & Training: Economics, Business Admin, Finance
• Attitude Perceived, Soft skills, Appearance and Team Work or Ethics: High Interpersonal Skills, People Management and Communications
• Accomplishment, Competency, Reporting and Technical Experience:
• Credit Notes
• Debt Collection
• Reconciliation of debt Instrument
• Credit Worthiness
• Credit Reporting
• ERP Tool and Excel

Some technical skills, experiences and credit control techniques to talk about:

•     Credit procedures
•     Reporting
•     Ledger management
•     Calculating the DSO / average debtor days
•     Cash flow forecasting
•     Analyzing the aged debt
•     Complaints / query resolution techniques
•     Visiting customers, etc...
•     Collection methods

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Job Requirements and Skills

• Graduate Qualifications: A First degree from a recognized University REQUIRED.
• Post Graduate Qualifications: Post Graduate Degree Technology and MBA is of ADVANTAGE
• Experience: 5 to 8 years work experience with at least 5 years at managerial position (NYSC is ESSENTIAL.
• Certifications and Training Requirements: Relevant IT Certifications (CISCO, JAVA etc.) is of ADVANTAGE.
• Cisco Certified Network Professional (CCNP),
• Cisco Certified Security Professional (CCSP)
• Cisco Certified Network Associate (CCNA)
• Systems Security Certified Practitioner (SSCP)
• Certified Information Systems Security Professional (CISSP)
• certifications offered by ISC2
• Security+ and Linux+

Tasks will include:

•     Securing network system by establishing and enforcing policies, and defining and monitoring access;
•     Establishing networking environment by designing system configuration, directing system installation, defining, documenting, and enforcing system standards;
•     The design and implementation of new solutions and improving resilience of the current environment;
•     Maximizing network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and collaborating with network architects on network optimisation;
•     Undertaking data network fault investigations in local and wide area environments, using information from multiple sources;
•     The support and administration of firewall environments in line with IT security policy;
•     Updating job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks and participating in professional organisations;
•     Reporting network operational status by gathering, prioritising information and managing projects;
•     Upgrading data network equipment to latest stable firmware releases;
•     Configuration of routing and switching equipment;
•     Configuration of hosted IP voice services;
•     Basic configuration of firewalls;
•     Remote support of on-site engineers and end users/customers during installation;
•     Remote troubleshooting and fault finding if issues occur upon initial installation;
•     Capacity management and audit of IP addressing and hosted devices within data centres;
•     Liaising with project management team, 3rd line engineers and service desk engineers on a regular basis;
•     Speaking with customers via email and phone for initial requirement capture.

go to method of application »

Job Requirements and Skills

• Graduate Qualifications: A First degree BEng, BSc, BTec, Science or Technology Only from a recognized University REQUIRED.
• Post Graduate Qualifications: Master’s degree or Post Graduate Qualification would be of ADVANTAGE.
• Previous Work Experience: Work experience ideally within an FMCG Environment or Telecom REQUIRED.
• Experience: 10-12 years’ work experience ESSENTIAL.
• Certifications and Training Requirements: Relevant Certifications would be of ADVANTAGE

Business Group: Operations
Position type: Permanent
Location: Lagos

Reports to (role): Customer Value Delivery Manager (CVDM)

Main purpose:To ensure the Company solution operates at expected performance standards and service levels.

The key outcomes of the role are:
• Service availability and performance targets met.
• Support tasks completed with quality and within SLA.
• High-quality campaign design and implementation.
• Client satisfied with service delivery.
• TMOP team performing to a high standard.

Key Result Areas & accountabilities:TMOP Task Management

•     Be a mentor to buddy TMOPS.
•     QA check TMOP work.

Technical Marketing Operations

•     Complete assigned tasks with quality and to SLA.
•     Ensure that support documentation is up to date.
•     Ensure scripts and code is collated and centrally stored.
•     Ensure code version control and backup is in place.
•     Configure and test new and updated campaigns
•     Ensure campaigns are running as planned.
•     Manage and report against service delivery SLAs.

Campaign Design and Implementation

•     Design and document campaigns and reports to meet the client brief.
•     Implement and QA campaigns and reports to ensure delivery to a high standard.

Relationship Management

•     Build and maintain relationships with key client stakeholders (CVM, Campaign Management, IT).
•     Brief the Support Manager and CVDM on service-affecting issues

Continuous Improvement

•     Identify areas of concern and poor performance (system) andprovide solutions to resolve – both short term and long term.
•     Perform post mortem for incidents and ensure that incidents are not repeated.

Business Compliance

•     Ensure a sound understanding of, demonstrate commitment to and comply with all legislation & Company Policy relevant to your role & all activities undertaken in that role.

Health and Safety

•     Ensure self and team undertake all work in a safe manner and follow all company and workplace health and safety procedures.
•     Identify new hazards and advise manager or workplace H&S representative/co-ordinator within 24 hours of identification.
•     Accurately report incidents and accidents to manager or workplace H&S representative/co-ordinator as soon as possible.
•     Conduct workplace audit as directed.

Key relationships: (Internal &/or external)
Internal

•     Level 2 Support
•     CVDM (Customer Value Delivery Manager)
•     COO
•     CTO and development team

External

•     Client CVM team
•     Client Campaign Management team
•     Client IT team

Competencies: (Linked to our Values)

•     Drive for Results
•     Customer Focus
•     Team Work
•     Professional
•     Judgement & Problem Solving
•     Innovation & Creativity
•     Outstanding Leadership (people managers)

go to method of application »

Job Requirements and Skills

• Graduate Qualifications: A First degree BEng, BSc, BTec, Science or Technology Only from a recognized University REQUIRED.
• Post Graduate Qualifications: Master’s degree or Post Graduate Qualification would be of ADVANTAGE.
• Previous Work Experience: Work experience ideally within an FMCG Environment REQUIRED.
• Experience: 6-8 years’ work experience ESSENTIAL.
• Certifications and Training Requirements: Relevant Certifications would be of ADVANTAGE

Background and Experience

• The successful candidate will have 6+ years Technical Support experience coupled with relevant tertiary qualifications.
• The candidate’s experience will have been gained in roles supporting specialised high-volume/high value applications resolving technical faults, enabling upgrades and maintaining customer satisfaction.
• At least some of this experience will have been obtained while operating on a client’s site.

Skills and Knowledge
Essential Technical Skills

•     Exceptional PL/SQL preferably in an Oracle environment
•     Strong Knowledge of Unix or Linux server platforms
•     An understanding of the SDLC
•     Experience with a disciplined approach to IT incident, problem and change management
•     Previous experience in User Acceptance Testing.

Desirable Technical Skills

•     Knowledge of Oracle utilities e.g. SQL Plus, Import / Export, SQL Loader
•     Industry experience in Telco or CRM/marketing industries
•     JIRA and Confluence application administration experience

Essential Professional Skills (soft skills)

•     Excellent Customer Service focus and orientation
•     Ability to deal with suppliers and employees at all levels
•     Proactive, with strong work ethic
•     Excellent administration and organisation skills
•     Proven ability to work on own initiative and prioritise own workload effectively
•     Demonstrate effective team working skills, with a can-do attitude
•     Demonstrates good business acumen
•     Excellent English communication skills (both verbal and written)
•     Ability to effectively deal with conflict (internally and externally)
•     Ability to work in a fast paced environment
•     Has a logical approach and is a good problem Solver
•     Able to work with ambiguity and get results

Desirable Professional Skills (soft skills)

•     Relevant Multi-lingual skills