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  • Posted: Aug 6, 2014
    Deadline: Not specified
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    Sigma Qualitas is a network of seasoned and experienced consultants, with several years work experience in large multinational organizations and the public sector, who have come together for the purpose of providing consultancy expertise and training to clients across various industries. We have developed over time, services and solutions built around a s...
    Read more about this company

     

    Senior Technical Marketing Operations Specialist (Senior TMOP)

    Job Requirements and Skills

    • Graduate Qualifications: A First degree BEng, BSc, BTec, Science or Technology Only from a recognized University REQUIRED.
    • Post Graduate Qualifications: Master’s degree or Post Graduate Qualification would be of ADVANTAGE.
    • Previous Work Experience: Work experience ideally within an FMCG Environment or Telecom REQUIRED.
    • Experience: 10-12 years’ work experience ESSENTIAL.
    • Certifications and Training Requirements: Relevant Certifications would be of ADVANTAGE

    Business Group: Operations
    Position type: Permanent
    Location: Lagos

    Reports to (role): Customer Value Delivery Manager (CVDM)

    Main purpose:To ensure the Company solution operates at expected performance standards and service levels.

    The key outcomes of the role are:
    • Service availability and performance targets met.
    • Support tasks completed with quality and within SLA.
    • High-quality campaign design and implementation.
    • Client satisfied with service delivery.
    • TMOP team performing to a high standard.

    Key Result Areas & accountabilities:TMOP Task Management

    •     Be a mentor to buddy TMOPS.
    •     QA check TMOP work.

    Technical Marketing Operations

    •     Complete assigned tasks with quality and to SLA.
    •     Ensure that support documentation is up to date.
    •     Ensure scripts and code is collated and centrally stored.
    •     Ensure code version control and backup is in place.
    •     Configure and test new and updated campaigns
    •     Ensure campaigns are running as planned.
    •     Manage and report against service delivery SLAs.

    Campaign Design and Implementation

    •     Design and document campaigns and reports to meet the client brief.
    •     Implement and QA campaigns and reports to ensure delivery to a high standard.

    Relationship Management

    •     Build and maintain relationships with key client stakeholders (CVM, Campaign Management, IT).
    •     Brief the Support Manager and CVDM on service-affecting issues

    Continuous Improvement

    •     Identify areas of concern and poor performance (system) andprovide solutions to resolve – both short term and long term.
    •     Perform post mortem for incidents and ensure that incidents are not repeated.

    Business Compliance

    •     Ensure a sound understanding of, demonstrate commitment to and comply with all legislation & Company Policy relevant to your role & all activities undertaken in that role.

    Health and Safety

    •     Ensure self and team undertake all work in a safe manner and follow all company and workplace health and safety procedures.
    •     Identify new hazards and advise manager or workplace H&S representative/co-ordinator within 24 hours of identification.
    •     Accurately report incidents and accidents to manager or workplace H&S representative/co-ordinator as soon as possible.
    •     Conduct workplace audit as directed.

    Key relationships: (Internal &/or external)
    Internal

    •     Level 2 Support
    •     CVDM (Customer Value Delivery Manager)
    •     COO
    •     CTO and development team

    External

    •     Client CVM team
    •     Client Campaign Management team
    •     Client IT team

    Competencies: (Linked to our Values)

    •     Drive for Results
    •     Customer Focus
    •     Team Work
    •     Professional
    •     Judgement & Problem Solving
    •     Innovation & Creativity
    •     Outstanding Leadership (people managers)

    Method of Application

    Required with your submitted CV are the following; your current earning information and your DOB. Your contact details should contain active phone numbers and email addresses. Review your CV every time you make a submission, one CV does not fit all jobs. Kindly note that we need the subject matter of your response to contain the Job Title you are interested in, the file type must be PDF or DOCX, the preference being word documents, any response that contains a file name such as “My CV or My Resume” cannot be treated.

    Interested and suitably qualified candidates should forward their CVs to jobs@sigmaqualitas.com

    Please note short listing is based on the requirements in the given job descriptions below such as; qualifications required, years of experience, technology and industry exposure. All candidates for the list positions MUST have relevant and required work experience, as specified in the job descriptions.

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