Senior Technical Marketing Operations Specialist - Telco or CRM/marketing industries Developer at Sigma Qualitas Limited

Job Requirements and Skills

• Graduate Qualifications: A First degree BEng, BSc, BTec, Science or Technology Only from a recognized University REQUIRED.
• Post Graduate Qualifications: Master’s degree or Post Graduate Qualification would be of ADVANTAGE.
• Previous Work Experience: Work experience ideally within an FMCG Environment REQUIRED.
• Experience: 6-8 years’ work experience ESSENTIAL.
• Certifications and Training Requirements: Relevant Certifications would be of ADVANTAGE

Background and Experience

• The successful candidate will have 6+ years Technical Support experience coupled with relevant tertiary qualifications.
• The candidate’s experience will have been gained in roles supporting specialised high-volume/high value applications resolving technical faults, enabling upgrades and maintaining customer satisfaction.
• At least some of this experience will have been obtained while operating on a client’s site.

Skills and Knowledge
Essential Technical Skills

•     Exceptional PL/SQL preferably in an Oracle environment
•     Strong Knowledge of Unix or Linux server platforms
•     An understanding of the SDLC
•     Experience with a disciplined approach to IT incident, problem and change management
•     Previous experience in User Acceptance Testing.

Desirable Technical Skills

•     Knowledge of Oracle utilities e.g. SQL Plus, Import / Export, SQL Loader
•     Industry experience in Telco or CRM/marketing industries
•     JIRA and Confluence application administration experience

Essential Professional Skills (soft skills)

•     Excellent Customer Service focus and orientation
•     Ability to deal with suppliers and employees at all levels
•     Proactive, with strong work ethic
•     Excellent administration and organisation skills
•     Proven ability to work on own initiative and prioritise own workload effectively
•     Demonstrate effective team working skills, with a can-do attitude
•     Demonstrates good business acumen
•     Excellent English communication skills (both verbal and written)
•     Ability to effectively deal with conflict (internally and externally)
•     Ability to work in a fast paced environment
•     Has a logical approach and is a good problem Solver
•     Able to work with ambiguity and get results

Desirable Professional Skills (soft skills)

•     Relevant Multi-lingual skills