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A B2B light factory establishment based on the mainland in Lagos requires the services of a smart, well-comported, well-spoken and presentable lady as its office secretary and customer service manager.

Responsibilities:

1.       Secretarial Duties

• keeping proper records of company activities, sales, stocks, reports, inventories, requests, orders, etc
• answering calls, taking messages and handling correspondence
• maintaining diaries and arranging appointments
• filing, typing, preparing and collating reports
• organize a filing system for important and confidential company documents
• distribute and store correspondence (e.g. letters, emails and packages)
• prepare reports and presentations with statistical data, as assigned
• organising and servicing meetings (producing agendas and taking minutes)
• implementing new procedures and administrative systems
• training and supervising junior staff

2.       Accounting Duties

• takes charge and manages the financial bookkeeping of the organization.
• utilizes database software to organize financial account information
• processes invoices, records payments, and track expenses of the organization.
• due diligence for billing accuracy by cross-checking expense with the corresponding invoice
• sends bills to customers; processes refunds; interacts with collection agencies on past-due accounts; and, works to resolve billing disputes.
• create and monitor internal auditing procedures and ensure accounting numbers are in sync.
• generate financial reports for management review and regulatory authorities

3.       Customer Service Responsibilities:

• Serves visitors by greeting, welcoming, and directing them appropriately.
• Notifies company personnel of visitor arrival.
• Keeps a safe and clean reception area by complying with procedures, rules, and regulations.
• reach out to customers and resolve customer complaints via phone, email, mail, or social media.
• Greet customers warmly and ascertain problem or reason for calling.
• Assist with placement of orders, refunds, or exchanges.
• Inform customer of deals and promotions.
• Compile reports on overall customer satisfaction.
• Act as the company gatekeeper and answer questions about warranties or terms of sale.
• Suggest solutions for customer service improvement

4.       General Office Administration

• act as the point of contact for all employees
• providing administrative support and managing employees’ queries
• managing office supplies stock, and preparing regular reports (expenses and office budgets) and organizing company records
• has working knowledge of office equipment and office management tools.
• ensure administrative activities run smoothly on a daily basis

Qualifications

• A First Degree in Accounting, Business Administration, Management, Finance or related field
• Additional qualifications in Office Administration are a plus
• Experience using accounting software – to be demonstrated
• Experience with office management software like MS Office (MS Excel and MS Word, specifically)
• Excellent written and verbal communication Abilities
• Solid knowledge of office procedures
• Pays attention to detail and able to work with little supervision

Comfortable with numbers and prior experience working with financial accounts

Attributes

• Presentable, Polished, Smart and Responsible in Appearance
• Strong organizational and administrative skills with a problem-solving attitude
• Pleasant company to be with and very approachable and personable
• Self-motivated and able to use initiative
• Strong interpersonal relationship skill
• Calm disposition and approach to issues and people and critical reasoning skills
• Quick to collaborate and coordinate with team members when necessary

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Details:

A medium-sized firm requires an experienced, highly creative and tech-savvy, interior design specialist (individual or firm) to redesign its office space. The aim is to transform its current work-space into a modern, tech-enabled, aesthetically outstanding and seamlessly interactive corporate functional office.

The finished product is expected to captivate the sights of clients with its aesthetics, assure their minds with its functionality and with its overall ambience, make it a daily joy for its people to work in. 

Qualified and interested individuals should submit their applications as follows:

Write

4.       A Brief Write-up on the idea/concept of design for either GFA 120sqm or 350sqm.