Career Opportunities at MTN Nigeria

Job Description

• Manage a group of selected global MNC accounts (1 to 6 accounts) with a prime focus on increasing share of wallet.
• Maintain and grow account base and ensure service delivery and customer satisfaction
• Be fully responsible and accountable for the managed accounts revenue targets
• Deliver account planning and manage pipeline through use of statistical data related to clients and industry trends
• Serve MTNN’s customers and provide solutions to improve the customer experience.
• Partner effectively with MTNN’s critical high value customers to enhance MTN’s Corporate Brand
• Improve MTNN’s Net Promoters Score
• Develop strategies and champion customer centric culture across the organization and develop/reform relationships with MTNN’s internal and external customers to transform the MTNN’s revenue.
• Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
• Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
• Partner with MTNN’s Ecosystem Partners to deliver business value.
• Collaborate with other business units in the development of business models for use in MTNN and develop measurement strategies to support ongoing strategy development and project optimization.
• Evaluates customer preferences, pricing, product terms and conditions to ensure that client requirements are met; gather and analyse data regarding competitor pricing and products and ensure that MTN products and services fit customer requirements
• Provide input into data collection for reporting and forecasting
• Adhere to MTN policies for compliance and sound governance
• Work collaboratively to provide direction on the service relationship for nominated accounts e.g., interlocks with supporting departments to ensure accurate billing
• Check for quality bid and proposal management, identifying and reporting on key risks and issues
• Provide inputs to decisions on new product propositions and services for customers based on his understanding of the customer requirements and needs
• Create reports on sales pipeline and expected RFPs from the account managed
• Develop relationships to guarantee understanding and involvement in the connectivity RFPs issued by of his/her managed accounts in order to increase the chances of conversion for MTN
• Interlock with supporting departments to ensure billing customer service centres are supporting the nominated accounts
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Identify, evaluate and track the development needs and performance of staff within the department, providing opportunities for staff to build on the company’s investment in their training and improve productivity.
• Coach, train and mentor team to ensure understanding of the objectives and goals of the department, awareness of all related job requirements and accountabilities and leverage human resources career development programs for staff.

Job Condition:

• Normal MTNN working conditions
• May be required to work extended hours

Experience & Training
Education:

• Fluent in English and language of country preferable
• First degree in related field (Sales & Marketing / Finance / IT)
• Post graduate qualification (MBA/CA/Masters as advantage)

Experience:

• 10 years relevant work experience including:
• Minimum 6 years sales experience in ICT industry focused on the ISP/Telecommunications sector
• Experience with Multinational Accounts
• Knowledge of sales performance reporting
• Excellent communication skills across verbal, written, and presentation and experience of presenting to senior customers
• Worked across diverse cultures and geographies advantageous
• Experience in global/multinational enterprise, coupled with working in emerging markets
• Proven track record of performance against sales targets

Training:

• Project management
• Accounting
• Coaching and Mentoring
• Performance Management
• Diversity Management
• Service industry Management
• Financial planning & Budgeting
• Business Intelligence
• Analytics
• Service Segmentation
• Resource Planning
• ICT Cutting Edge Technologies
• Crisis Management
• Innovation Management
• Change Management

Minimum Qualification

• BA, B.Ed, B.Sc, HND or B.Tech

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Job Description

• To manage the media relations program for MTNN and serve as first line interface between MTNN and key stakeholders in local and international print and electronic media.
• Analyse and evaluate the outcome of media relations programs and recommend approaches for enhancing the effectiveness of media interactions as required.
• Assist in developing, executing and managing corporate communication plans, programs and activities towards the generation of adequate levels of public awareness about MTNN and its operations, in local and international markets and ensure a professional corporate image is maintained.
• Provide support in all aspects of MTNN’s nationwide media relations’ strategy, including handling media queries, media interviews and press conferences.
• As directed, assist in developing media briefing documents for Corporate Communications Department, which include pre-briefing meetings and assist in the distribution of related news and articles.
• Develop and maintain positive relationship with senior media representatives both locally and internationally on behalf of MTNN, interacting with MTNN Senior Management on broad media relation issues
• Take editorial responsibility for the company’s website, and other corporate communications tools, developing top line key messages and ensuring positive media publicity is uploaded in the relevant channels.
• Review media reports in relation to MTNN’s services and offerings, including newspaper reports, press releases, signing ceremony, customer forums, etc.
• Maintain effective working relationship with mass media representatives in order to enhance the overall presence and perceived relevance of MTNN Corporate Affairs in the media arena.
• Conduct frequent outreach visits with media outlets nationwide to establish personal contacts and keep them informed regarding MTNN services and contacts.
• Assist in developing wide corporate communications structures and systems that enable the effective dissemination and collation of information from stakeholders (including electronic medium –websites, periodic newsletter, newspaper, etc).
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.

Job Condition:

• Normal MTNN working conditions
• May be required to work extended hours
• Open plan office

Experience & Training
Education:

• First Degree in any relevant discipline.
• Fluent in English.

Experience:

• Minimum of 3 years’ experience in an area of specialisation; with experience with working with others
• Experience working in a medium organization
• Experience in media management in a world-class company, Multinational or Agency, two of which should have been at supervisory level.

Training:

• Media relations
• Crisis Media Management
• Public relations

Minimum Qualification

• BA, BEd, BSc or HND.

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Job Description    

• To initiate events that create enthusiasm about MTN and provide an avenue for communicating and reinforcing our corporate brand values
• To Identify cogent sponsorship opportunities
• Review resource needs for the department, propose budget to top management and monitor approved budget, estimating budget for upcoming events and venue proposals.
• Participate in planning corporate services events and in the execution of corporate services programs and projects as may be directed, ensuring associated goals and targets are met in responsible manner.
• Assist, as directed, in undertaking research, analysis and production/generation of reports to enable management make informed decisions in relation to the operations of the Corporate Communications Department.
• Actively build networks with key industry players and relevant government functionaries to create a positive identification with MTNN’s brand.
• As directed, participate in the organisation and facilitation of all activities in relation to corporate gifts and awards, coordinating quarterly corporate gifts exhibitions.
• Identify cogent sponsorship opportunities and analyse the benefits for MTNN, following through on sponsorships provided by the company.
• Liaise with embassies/ agencies (including MTN Group) partnering with MTNN on events (e.g RSA freedom day celebrations), developing relationship with MTNN’s Local Special Publics (LSPs) such as the academia, scientists etc.
• Create an environment that optimally promotes understanding, goodwill and support for MTNN operations and the entire telecom industry by all stakeholders.
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.

Job Condition    

• Normal MTNN working conditions
• May be required to work extended hours
• Open plan office
• Experience & Training    

Requirements
Education:

• First degree in any relevant discipline
• Fluent in English

Experience:

• Minimum of 3 years’ experience in an area of specialisation; with experience with working with others
• Experience working in a medium organization
• Experience in project coordination or project/events management.
• Should have some cross-functional role relationship/networking and interpersonal skills.

Training:

• Project management
• Management Development Programme
• Function Specific training

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Job Description    

• To provide the company advisory service regarding the drafting, legality, structuring, fiscal efficiency and compliance of contractual arrangements.
• Ensure continuous liaison with External Solicitors for regular updates, compliance with procedural rules of court, stipulated time limits for actions, etc. so as to minimize the cost and adverse effect of litigation.
• Review legal cases, petitions and internal matters requiring legal input /perspective, consult with all relevant parties, advise on case/petition/legal related matter, provide recommendation on course of action and effectively take appropriate and approved action in accordance with the rules and regulations of MTNN.
• Draft legal agreements and review all relevant documentation supporting contracts for authenticity and validity, reviewing commercial agreements and documentations of transactions.
• Conduct proactive prevention of litigation, ensuring Legal processes and services are effective and efficient in line with defined and approved design and rules.
• Administer controls to ensure compliance with statutory and regulatory requirements and effectively integrate ethics, compliance and preventive law efforts, ensuring MTNN activities are compliant with laid down laws and governing regulations/statutes.
• Prepare monthly management reports.
• Carry out legal (administrative) services work including liaison/correspondence with external bodies and organizations, structuring and negotiating commercial transactions.
• Settle legal issues between MTNN and 3rd parties, assisting in managing liquidations and disputes.
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.

Job Condition

• Normal MTNN working conditions
• May be required to work extended hours
• National / International travel and a valid driver’s license.

Experience & Training
Education:

• Minimum of 3 year post Degree
• Fluent in English

Experience:

• Minimum of 2 years’ experience in an area of specialisation; with experience in supervising others
• Experience working in a medium organization
• Civil/commercial litigation experience.
• Knowledge of telecommunications environment will be an advantage.
• Commercial/technical and/or further legal qualification will be an advantage
• Experience in handling and negotiating funding
• In depth experience and understanding of the Nigerian framework

Training:

• Basic GSM technology
• Contract drafting and negotiation skills.

Minimum Qualification

• BA, BEd, BSc or HND