Jobs at Arik Air

PRIMARY OBJECTIVE

 Maintain clean supply of linen and garment at all time.

PRINCIPAL ACCOUNTABILITIES AND RESPONSIBILITIES

• Items for dry cleaning are correctly marked for identification purpose
•  confirm garments for color fastening
• Operates washing machine or dry clean machines
•  confirm the state of materials for dry cleaning for  any damage on received prior to dry cleaning process
• Refill chemicals, clean filters and service the machines as needed
• Operate dry cleaning machine and ensure a high standard of dry cleaning
•  Load and unload of dry cleaning machines with correct load amount
• Report and defect on machinery
• Ensuring that the laundry area is always clean

PERSON SPECIFICATION

• WASC/GCE
• 2 year experience in a similar role.
• Good knowledge of laundering duties
• Ability to work without supervision
• Ability to work with laundry equipment
• Ability to pay attention to details
• Be fully conversant with fire and safety procedures and adhere to them
• Team player.

WORKING RELATIONSHIPS

• To interact with the Operations Supervisor and other support staff.

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PRIMARY OBJECTIVE

To maintain a clean, sanitary, comfortable and tidy environment.

PRINCIPAL ACCOUNTABILITIES AND RESPONSIBILITIES

• Clean corridors, lobbies, stairways ,lounges and guest rooms
• Distribute linen, towels, and room supplies
• Replace dirty linens with clean items
• Monitor guest laundry bags
• Check all appliances in rooms are in working order
• Respond to calls for housekeeping problems such as spills, broken glasses
• Ensure confidentiality and security of guest rooms
• Report any maintenance issues or health hazards
• Observe and report damage of Company property
• Maintain all cleaning equipment and materials in a safe and sanitary working condition

PERSON SPECIFICATIONS

• Reliable
• Meticulous
• Able to work on your own initiative
• Comprehension of the English Language
• Minimum of WASC
• At least 6 months experience as a cleaner.

WORKING RELATIONSHIPS

• To interact with the Operations Supervisor and other support staff.

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PRIMARY OBJECTIVE

To deliver efficient customer service and to create a warm and welcoming atmosphere for all guests.

PRINCIPAL ACCOUNTABILITIES AND RESPONSIBILITIES

• Processed guests check ins and outs
• Assisted guests in storing valuables in secure deposit boxes
• Deal with guest requests to ensure a comfortable and pleasant stay
• Assist in dealing with guest complaints in an effective and courteous manner

PERSON SPECIFICATIONS

• Good customer service experience
• Good experience in hospitality
• Excellent written and spoken communication skills
• Ability to use computerized technology
• Friendly and professional telephone manner.
• OND minimum high school diploma generally required
• knowledge of administrative and clerical procedures
• 2 years cognate experience will be an added advantage
• Ability to project positive image of Arik Air while greeting visitors.
• Verbal and written communication skills
• professional personal presentation
• information management
• organizing and planning
• attention to detail
• Initiative
• Reliability
• stress tolerance

WORKING RELATIONSHIPS

• To interact with the Operations supervisor and other support staff.

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PRIMARY OBJECTIVE

To provide comprehensive and reliable support to all areas of the business, ensuring materials requirements are on site to meet scheduled plumbing maintenance inputs and to operate with the given Budget parameters.

PRINCIPAL ACCOUNTABILITIES AND RESPONSIBILITIES

• The candidate will assemble, install, and repair pipes, fittings, and fixtures of heating,
• Fill pipes or plumbing fixtures with water or air and observe pressure gauges to detect and locate leaks
•  Building codes and specifications to determine work details and procedures
• Work out the estimates and negotiate contracts
• Study building plans and inspect structures to assess material that will be required in line with the chain of pipe installations,
• plan installation properly around obstructions such as electrical wiring in accordance to specifications and plumbing codes

PERSON SPECIFICATION

• City and Guilds  qualification
• WASC/GCE
•  3 years cognate experience
• Good knowledge of plumbing work and codes
• Ability to work without supervision
• Ability to pay attention to details
• Time management
• Good analytical skill

WORKING RELATIONSHIPS

• To interact with the Maintenance Supervisor other support staff.

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PRIMARY OBJECTIVE

To provide comprehensive and reliable mechanical support to all areas of the business, ensuring materials requirements are on site to meet scheduled maintenance inputs and to operate with the given Budget parameters.

PRINCIPAL ACCOUNTABILITIES AND RESPONSIBILITIES

• Provide 24 hour support to the business ensuring a high standard of quality Mechanical supply.
• Provide 24 hour Mechanical maintenance support to all company facilities.

PERSON SPECIFICATION

• Proven team skills
• Excellent communication skills
• The ability to manage project by keeping full budgetary control
• An understanding of the safety and reliability issues surrounding electricity and electrical components/systems
• City and Guilds Mechanical Technician qualification or its equivalent.
• Experience within electrician environment is essential. 
• Ability to work to deadlines and to identify priority requirements. 

WORKING RELATIONSHIPS

• To interact with the Maintenance Supervisor and other support staff.

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PRIMARY OBJECTIVE

To provide comprehensive and reliable electrical support to all areas of the business, ensuring materials requirements are on site to meet scheduled maintenance inputs and to operate with the given Budget parameters.

PRINCIPAL ACCOUNTABILITIES AND RESPONSIBILITIES

• Provide 24 hour support to the business ensuring a high standard of quality Electrical supply.
• Provide 24 hour Electrical maintenance support to all company facilities.

PERSON SPECIFICATION

• Proven team skills.
• Excellent communication skills
• The ability to manage project by keeping full budgetary control
• An understanding of the safety and reliability issues surrounding electricity and electrical components/systems
• City and Guilds Electrical Technician qualification or its equivalent.
• Experience within electrician environment is essential. 
• Ability to work to deadlines and to identify priority requirements. 

WORKING RELATIONSHIPS

• To interact with the Maintenance Supervisor and other support staff.

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Department ADMINISTRATION Reporting to GUEST HOUSE MANAGER Direct reports PLUMBER, MECHANICAL TECHINCIAN, ELECTRICAL TECHINCIAN ETC. Location ABUJA

PRIMARY OBJECTIVE:

To oversee and coordinate the workers who maintain and repair electrical, plumbing and other building systems. To evaluating problematic systems or facilities and determining what installation or repair services that need to be performed.

PRINCIPAL ACCOUNTABILITIES AND RESPONSIBILITIES:

• Coordinates day-to-day facility maintenance tasks and activities by scheduling and assignment.
• Supervises and leads others in departmental assignments. 
• Oversees preventive maintenance following policies and procedures. 
• Inspects and checks progress of various tasks and building renovations, insuring they are done safely, appropriately, and on-time.
• Performs quality assurance and control. 
• Ensures that items needed for future tasks are listed and ordered.  Must be able to work around other departments' schedules, may need to report to work early and/or work on weekends. 
• Completes annual performance reviews on assigned personnel. 
• Must be able to maintain a 24-hour "on call" service to respond to any needs or emergencies.  Perform other duties as assigned.

PERSON SPECIFICATION:

• Must possess a thorough technical knowledge of the trade in the area of responsibility.
• Have a solid educational base, generally gained through successful completion of the Apprentice program or the equivalent in education and training.
• A candidate without an Apprentice Certificate or equivalent should have a minimum of 6 years trade experience,
• The candidate must be able to supervise the work of others, motivate and train employees, and possess strong communication, interpersonal and leadership skills.

WORKING RELATIONSHIP:

• To interact with the Guest House Manager, other Supervisors and support staff.

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Department ADMINISTRATION Reporting to GUEST HOUSE MANAGER Direct reports OPS SUPERVISOR SUPPORT STAFF (HOUSEKEEPER, RECEPTIONIST, GARDENER, ETC)

PRIMARY OBJECTIVE:

To ensure that their establishment is run efficiently, any problems are quickly rectified, that standards of cleanliness and maintenance are upheld (in rooms, bathrooms and public areas), that budgets are controlled and that their teams of staff are well trained and managed.

PRINCIPAL ACCOUNTABILITIES AND RESPONSIBILITIES:

• Deliver excellent customer service, at all times, ensuring guests’ comfort and safety
• Assist in keeping the guest house clean and tidy, at all times
• Deal with guest complaints in a professional manner
• Manage and maintain the administration of all reservations.
• Complete all daily administration tasks as required
• Monitor and oversee maintenance issues
• Provide reports, as required, for the guest house management
• Manage and maintain correct staffing levels in line with Company policies
• Complete all required health and safety/fire checks on time
• Be responsible for evacuation, in cases of emergency, acting as first point of contact for the team, guests and the emergency services
• Report any security issues to the head office security Management team

PERSON SPECIFICATION:

• Must have a minimum qualification of HND/B.Sc., any additional qualification will be an advantage. 
• Must have good working knowledge of the hospitality industry.
• Must be able to have Leadership skills, managerial skills, planning skills, directing skills and organizational skills
• Must have excellent communication skills
• Ability to work in a multi racial environment
• Excellent public relations
• Team building skills
• Proficiency in the use of Microsoft office tools.
• Must acquire at list 3-5 years experience in hospitality sector with a least 2 years in a supervisory role

WORKING RELATIONSHIP:

• To interact with the Guesthouse Manager other Supervisors and support staff.

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Department ADMINISTRATION Reporting to AVP ADMINISTRATION (LAGOS) Direct reports HEAD CHEF, MAINTENANCE SUPERVISOR, OPERATIONS SUPERVISOR

PRIMARY OBJECTIVE

The Manager is responsible for the day-to-day supervision of the guest house including the Head Chef, Maintenance Supervisor and Operations Supervisor (support staff e.g. cleaners, cook, housekeepers etc) as well as lodging inventory, ensuring cleanliness, maintenance work and attending to guests personal requests.

PRINCIPAL ACCOUNTABILITIES AND RESPONSIBILITIES

• Take guest reservations correctly and courteously, greet guests promptly and courteously (check-in, check-out, personal information, rooms, luggage, security)
• Monitor the need for maintenance, repairs or refurbishing, ensuring that the necessary work is carried out, ensure the cleanliness and order (exterior, lobby, rooms)
• Monitor maximum room occupancy within agreed overbooking policy
• Verify and update billing as required, including monitoring and filing prior-approval limits, confirmations, and purchase orders, perform basic financial management, including updating balance sheets
• Appraise the performance of staff, identifying and addressing areas for development and training
• Ensure accurate and timely submission of all reports and administrative work
• Prepare and submit annual budgetary information and updates as required
• Monitor trends within the industry and make suggestions how these could be implemented
• Ensuring security is effective, carrying out inspections of property and services and ensuring compliance with licensing laws, health and safety and other statutory regulations
• Perform other duties as appropriate and required from time to time.
   

PERSON SPECIFICATIONS

• The Guest House Manager is required to have at least a Masters, diploma and certificate courses in hotel and/or hospitality management and/or an undergraduate degree in hotel management, hospitality or business.
• Additional experience, such as two to three years working in a hotel management job position is desired.
• A friendly personality and genuine desire to help and please others;
• Ability to think clearly and make quick decisions;
• Numeracy and logistical planning skills; excellent communication and interpersonal skills, especially when dealing with speakers of other languages.
• A professional manner and calm, rational approach in hectic situations
• Ability to balance customer and business priorities
• Flexibility and a 'can do' mentality; energy and patience
   

WORKING RELATIONSHIPS

• Reports directly to the AVP Administration
• Liaise and work with contractors, suppliers, internal customers (pilots, crews, employees) external bodies statutory authorities and / or other third parties.