Operations Supervisor at Arik Air

Department ADMINISTRATION Reporting to GUEST HOUSE MANAGER Direct reports OPS SUPERVISOR SUPPORT STAFF (HOUSEKEEPER, RECEPTIONIST, GARDENER, ETC)

PRIMARY OBJECTIVE:

To ensure that their establishment is run efficiently, any problems are quickly rectified, that standards of cleanliness and maintenance are upheld (in rooms, bathrooms and public areas), that budgets are controlled and that their teams of staff are well trained and managed.

PRINCIPAL ACCOUNTABILITIES AND RESPONSIBILITIES:

• Deliver excellent customer service, at all times, ensuring guests’ comfort and safety
• Assist in keeping the guest house clean and tidy, at all times
• Deal with guest complaints in a professional manner
• Manage and maintain the administration of all reservations.
• Complete all daily administration tasks as required
• Monitor and oversee maintenance issues
• Provide reports, as required, for the guest house management
• Manage and maintain correct staffing levels in line with Company policies
• Complete all required health and safety/fire checks on time
• Be responsible for evacuation, in cases of emergency, acting as first point of contact for the team, guests and the emergency services
• Report any security issues to the head office security Management team

PERSON SPECIFICATION:

• Must have a minimum qualification of HND/B.Sc., any additional qualification will be an advantage. 
• Must have good working knowledge of the hospitality industry.
• Must be able to have Leadership skills, managerial skills, planning skills, directing skills and organizational skills
• Must have excellent communication skills
• Ability to work in a multi racial environment
• Excellent public relations
• Team building skills
• Proficiency in the use of Microsoft office tools.
• Must acquire at list 3-5 years experience in hospitality sector with a least 2 years in a supervisory role

WORKING RELATIONSHIP:

• To interact with the Guesthouse Manager other Supervisors and support staff.