The following jobs exist at Talent Bureau
Determines call center operational strategies.
Develops call center systems.
Maintains and improves call center operations by monitoring system performance; identifying and resolving problems.
Accomplishes call center human resource objectives by recruiting and training employees and enforcing policies and procedures.
Meets call center financial objectives by estimating requirements.
Prepares call center performance reports.
Maintains professional and technical knowledge.
Accomplishes organization goals.
Bachelor's degree in relevant field.
4- 7 years experienc in relevant field.
Must be Customer Focus
Good Verbal Communication
Must possess good problem Solving Skills.
Must possess good People Skills, Teamwork, People Management, Managing Processes.
Help create a vision through strong innovation and strategic leadership
Provide present and future direction and goal setting for the company
Initiate and drive continuous improvement efforts around key business processes utilizing technology as a key enabler.
Lead staff in a variety of work process evaluation, people development and leadership behaviour
Act as a project leader for assigned project/initiative efforts.
Act as a key member of the leadership team, and contribute to the growth and development of the company
Bachelor's Degree in Social Sciences, Marketing or any other related field
Previous experience leading an innovative solutions team is a must
Experience of a start up organisation is highly desirable.
Experience working in a multinational organisation essential
7 to 10 years previous management experience essential.
Demonstrated ability to lead, develop and manage others essential.
Telephone support and solutions for clients using multiple Energy Management Systems (EMS) interfaces.
Troubleshoot incoming service requests and alarms and deciding appropriate actions to resolve the issues.
Perform audits of facilities and report on recommendations for optimizing energy use, asset efficiency, and problem resolution
Direct third party on-site personnel supporting the Technician's troubleshooting process.
Bachelor's Degree in Computer Science
Demonstrable math and computer proficiency, particularly with Microsoft Office applications such as Excel, Word, and Outlook.
Working knowledge of business operations.
To maintain record of receipts as well as issuance of items that are going out of the warehouse so as to ensure accuracy and completeness
To be involved in reconciliation of physical stock with the stock in the system
To oversee that the arrangement of goods has been done in an orderly system within the stock location system Similarly, he/she ensures that the stocks stay physically protected in the warehouse
To undertake the function of stock taking and confirm the periodic stock on a regular basis
To supervise the offloading process, the subsequent arrangement of merchandise, material, etc., and consignment so that it can be accessed and identified easily
To ensure the correct and timely valuation of the inventory and to be involved in directing and managing procedures related to offloading, packing and unpacking
Bachelor's degree required
3-5 years experience needed.
Strong leadership skills
Effective use of the computer
Good decision making skills.
Excellent oral and written communication skills.
Good analytical and organizational skills needed.
Experience in project management an added advantage.
Good administrative work with good planning and numeric skills.
Document existing business processes, process workflow diagrams, and all other supporting documentation
Establish and communicate priorities to all stakeholders
Leverage business analytics data to monitor processes and systems development for improvement
Engage documentation and training resources to enable organizational learning on finalized processes
Bachelor of Science in Management Information Systems or equivalent experienceâ€¨
Must possess a minimum of 7+ years experience with process design and business analysis in Enterprise Support, Product development and Cloud Operations environments â€¨
Familiarity with ITSM and ITIL best practices, preferably ITIL v3
Familiarity with Waterfall, Agile Development and SCRUM methodology
Experience with Structured Query Language (SQL) and Programming Language/Structured Query Language (PL/SQL)
Please note that all applications will be reviewed and ONLY suitable applicants will be contacted.
To apply, create a profile and upload your CV to our database by clicking on this link: http://www.talentbureauonline.com/home2/profile/
or send directly to email@example.com (for Call Centre Operations Manager, Inventory Officer)
or send directly to firstname.lastname@example.org (for Category Innovation Manager (Power), Building System Specialists, Business Process Manager)
We aim to contact all applicants, however if any applicant is not contacted within 2 weeks of the date of submission of application or upload of CV, it means that applicant has not been shortlisted. CVs/applications will be kept in view and applicants will be contacted if any other vacancies they are found suitable for come up.