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  • Posted: Oct 5, 2014
    Deadline: Not specified
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    Talent Bureau was born out of an increased demand for 'service’. Our services are designed to take the stress of recruitment off our clients. We take the time to clearly understand our client’s specific requirements so that only the right candidates with the right profiles are recruited. We do things differently and strongly focus on a service...
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    Call Centre Operations Manager

    Job Description
        Determines call center operational strategies.
        Develops call center systems.
        Maintains and improves call center operations by monitoring system performance; identifying and resolving problems.
        Accomplishes call center human resource objectives by recruiting and training employees and enforcing policies and procedures.
        Meets call center financial objectives by estimating requirements.
        Prepares call center performance reports.
        Maintains equipment.
        Maintains professional and technical knowledge.
        Accomplishes organization goals.

    Job Qualifications
        Bachelor's degree in relevant field.
        4- 7 years experienc in relevant field.
        Must be Customer Focus
        Good Verbal Communication
        Must possess good problem Solving Skills.
        Must possess good People Skills, Teamwork, People Management, Managing Processes.

    Method of Application

    Please note that all applications will be reviewed and ONLY suitable applicants will be contacted.

    To apply, create a profile and upload your CV to our database by clicking on this link: http://www.talentbureauonline.com/home2/profile/

    or send directly to rachel@talentbureauonline.com (for Call Centre Operations Manager, Inventory Officer)

    or send directly to tega@talentbureauonline.com (for Category Innovation Manager (Power), Building System Specialists, Business Process Manager)

    We aim to contact all applicants, however if any applicant is not contacted within 2 weeks of the date of submission of application or upload of CV, it means that applicant has not been shortlisted. CVs/applications will be kept in view and applicants will be contacted if any other vacancies they are found suitable for come up.

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