Information Communication Technology Intern at Oxfam

Internal Job Grade: F2
Contract type: Fixed Term Contract
Job Family: Information, Communication & Technology (ICT)
Reporting to: IT Coordinator

Purpose of Job

• To ensure effective usage of Oxfam in Nigeria IT facilities by providing technical support to the organization and its partners in terms of, but not limited to, Networking, Internet facilities, Server Administration, Data storage, System Efficiency, Enterprise Application, Inventory and capacity building.

Key Responsibilities

• Act as the contact person with the ICT for all IT issues relating to the Oxfam Nigeria program.

Networking:

• Maintenance of the Internet services equipment, Server and all networking in the office and prepare a monthly analysis of the bandwidth usage and service availability.
• Responsible for performing system back-up for the clients and server infrastructure.
• Adding, Deleting, management of modifying User's account information, resetting Active Directory passwords etc. of all Oxfam in Nigeria Staff email addresses and ensuring the security of all IT devices.

Maintenance:

• Maintain all IT Equipment, Computer accessories and peripherals (Software) e.g. desktops, laptops, printers, photocopiers, electrical systems etc. and ensure that they function at least 90% efficiency rate.
• Trouble shooting any reported problem and attending to technical queries using ticking software.
• Ensure the reliability of access to e-mail system.
• Take regular backups of all local data, and maintenance of Network shared drive and users profile using box cloud solution.
• Ensure that the virus protection software is active on all machines & updated regularly.
• Maintain the File Permissions on the shared electronic filing system on Box & OneDrive.
• Applying Operating System Updates and configuring of the changes when informed by IT Coordinator.
• Keep an up to date inventory of all IT equipment

Capacity Building:

• Induct new staff in Oxfam's computer systems.
• Provide IT Support to all staff in the country office and Project Offices.
• Provide Support to partners in conjunction with the supervisory manager.
• Develop step by step guides for users and Standard Operational procedure.
• Ability to conduct training on new applications.

Technical Support:

• Assist the supervisory manager in the purchase process of some IT requirements for the Country office and project office, and ensure standards are adhered to.
• Provide regular Computer security back up.
• Be willing to learn how to use cloud resources like Azure & Aws.

 Systems Development:

• Communicate compliance of IT Policies and procedures and use of Information Technology systems. Undertake regular review of systems to support IT function in the Country office and project office and share such update with the Country office Information technology Coordinator. Undertake regular maintenance of file storage systems and archiving of files.
• Setup new computer system and configure computer for users, according to Oxfam standards

Database Administration:

• Manage Country office Website - Uploading of documents and liaison with Country Office using drupal
• Maintain Service Desk and Service-Now systems with management of user calls. Update IT Library (Hardware, Software and Configuration of system's documentations).
• Manager cloud resources with Box, OneDrive and sharepoint.

Educational Qualifications
Essential:

• HND or Bachelor's Degree in any of the following areas: Computer Science, Information Technology, Information Systems Management or Electrical / Electronic Engineering or equivalent experience
• Knowledge of Networking design and implementation.
• Installation and configuration and maintenance of Radio and VSAT equipment and servers.
• Knowledge of Clouds domain like Azure, Aws.
• Knowledge of PowerApps and flow.

Desirable:

• Professional qualification not a most - CCNA, MCSE, Azure Fundamental, AWS Practitioner & CompTIA security+
• Learning orientation/skills

Work Experience / Skills:
Essential:

• Must have 1-3 years’ experience in IT development and IT implementation or Enterprise systems administration or cybercafé management.
• Has experience in developing and/or implementing backup systems for small to medium size organizations
• Experience in managing cloud-based systems.
• Experience in maintenance and repair of computer systems and servers.
• Experience in planning and expansion of network.
• Experience in database system design, testing, and troubleshooting  
• Experience in designing network topology.
• Experience in working in an organization with support to partners.

Desirable:

• Excellent IT technical skills.
• Analytical and research skills
• Good numeracy skills.
• Database design skills
• Independent, rigorous and organized, • Able to multitask, prioritize and resist pressure
• Training, Facilitation and negotiation skills.
• Written and spoken English language.
• Communication skills, both for a professional/specialist and lay audience.
• Public speaking skills
• Articulate with above average presentation skills  
• Team player