Job Summary
- The HR Manager for our retail operations will oversee and refine all HR functions to align with the company’s strategic objectives.
- This role focuses on talent acquisition, employee relations, performance management, and compliance, with a particular emphasis on fostering a high-performing, customer-focused culture within the retail environment.
Key Responsibilities
Recruitment and Talent Acquisition:
- Develop and implement recruitment strategies tailored for the retail sector to attract top talent.
- Manage the end-to-end hiring process, including job postings, candidate screening, interviews, and onboarding.
- Collaborate with store managers to identify staffing needs, understand seasonal demands, and address skills gaps.
Employee Onboarding and Offboarding:
- Ensure an efficient and welcoming onboarding process for new store and corporate staff, promoting a smooth integration.
- Oversee exit processes, conducting exit interviews to derive insights for organizational improvements.
Employee Relations and Engagement:
- Foster a positive work atmosphere through employee engagement initiatives and open communication channels.
- Serve as a mediator to resolve employee grievances promptly and fairly, supporting a healthy team dynamic.
- Develop and execute strategies to maintain high morale and engagement across retail and administrative teams.
Performance Management:
- Oversee and refine performance management processes, including regular feedback, performance appraisals, and career planning.
- Work with store managers to address performance issues, implement improvement plans, and increase productivity.
Policy Development and Compliance:
- Ensure HR policies are compliant with Nigerian labor laws and tailored to the unique demands of the retail environment.
- Regularly update and communicate HR policies, and keep staff informed of relevant labor law changes.
- Maintain accurate and updated employee records in compliance with legal and organizational standards.
Learning and Development:
- Develop and implement training programs to address skills gaps, focusing on customer service excellence and sales growth.
- Promote continuous learning opportunities that align with career progression and organizational goals.
Compensation and Benefits:
- Manage compensation and benefits packages to attract and retain quality retail staff.
- Perform salary benchmarking and review benefit offerings to stay competitive in the retail market.
HR Analytics and Reporting:
- Track and analyze key HR metrics, such as turnover rates, hiring efficiency, and employee satisfaction.
- -Provide data-driven insights to inform strategic HR decisions and optimize workforce planning.
Key Performance Indicators (KPIs)
Recruitment Metrics:
- Time-to-hire: Measure the average duration to fill retail and administrative roles.
- Quality of hire: Assess the performance of new hires within their first retail season or probation period.
- Offer acceptance rate: Track the percentage of job offers accepted by candidates.
Employee Retention and Satisfaction:
- Turnover rate: Monitor employee attrition, both voluntary and involuntary, and strategize on retention.
- Satisfaction score: Conduct regular employee engagement surveys.
- Absenteeism rate: Track the impact of unplanned absences on retail operations.
Performance Management:
- Appraisal completion rate: Ensure timely completion of performance reviews.
- Improvement in performance ratings: Track the year-on-year growth in employee performance.
- Training impact score: Measure training effectiveness through assessments and observed retail performance improvements.
Compliance and Policy Adherence:
- Compliance rate: Ensure HR processes adhere to labor laws and regulatory standards.
- Policy adherence: Monitor policy compliance through regular audits and feedback.
Learning and Development:
- Training completion rate: Track the percentage of staff completing required training.
- Upskilling metrics: Measure the number of employees gaining new retail-relevant skills.
- Promotion rate: Track internal career advancement resulting from development programs.
HR Operations Efficiency:
- HR query response time: Measure the average time taken to address HR-related queries.
- Cost efficiency: Track reductions in HR-related operational expenses.
Requirements
- Bachelor’s Degree in Human Resources, Business Administration, or a related field; a Master’s degree or HR certification (e.g., SHRM, CIPM) is preferred.
- Minimum of 4 years of HR experience, including 2 years in a managerial role within the retail sector.
- Strong knowledge of Nigerian labor laws and HR best practices relevant to retail operations.
- Excellent interpersonal and communication skills, with the ability to work strategically and tactically.
- Proficient in HR software and Microsoft Office Suite.
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Interested and qualified candidates should send their CVs to: humanresources@revenstrat.com using the Job Title as the subject of the mail.
Note: We appreciate all applications; however, only shortlisted candidates will be contacted.