In 1965, the Standard Bank of South Africa merged with the Bank of West Africa acquiring businesses including a banking operation in Nigeria, which dated back to 1894. The name was then changed to Standard Bank of West Africa. Four years after the merger, Standard Bank Nigeria was incorporated locally to take over the business in Nigeria. In 1971, 13% of the...
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Key Responsibilities
Strategy:
- Responsible for Wealth and Retail Banking client Foreign Exchange (FX) revenue performance in Nigeria.
- Responsible for all aspects of the marketing, delivery CMPS (Capital Market Products and Solutions) business strategy at every stage;
- To successfully deliver this mandate, Treasury Specialists, FX and Rates will demonstrate close collaborative working relationships with the Head, Capital Markets Products and Sales (Nigeria), Relevant Country Product & Segment Heads, Risk and Control functions and other partners in the Country.
Business:
- Achievement of budgeted growth in CMPS, with focus on the FX; also cross selling opportunities in Fixed Income and Wealth Lending
- Developing products that are designed to meet country / segment needs.
- Ensuring that all relevant product / service bundles are brought to market proactively.
- Contribute to increase in revenue due to changes in product mix and distribution strategies and development of new revenue streams.
- Complete mandatory learning; behave responsibly in compliance with this policy.
- Follow instructions as defined in the Health & Safety (H&S) standard and comply with applicable legal requirements.
- Report works related accidents, incidents, ill health, and unsafe workplace conditions.
- Cooperate in assessment and mitigation of H&S risks and investigation of accidents and incidents.
Processes:
- Execution of FX deals and other processes in line with CMPS DOI (Department Operating Instruction).
Risk Management:
- Ensure all policies of bank are adhered to with reference to risk management framework.
Regulatory & Business Conduct:
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank.
- This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key stakeholders
Internal:
- Wealth Retail Banking/Affluent branch managers and relationship managers and business heads
- Wealth Solutions (WS) investment advisors
- WS COO
- WS Operations
- Markets Head
- Markets trading
- Markets COO
- Markets Operations
- Legal and Compliance offices
- Credit Management
- Trade and CMO.
External:
- Wealth and Retail Banking clients.
Qualifications
- First Degree
- ACI Association
- ACI Dealing Certification
- English.
Other Responsibilities:
- Embed Here for good and Group’s brand and values in Nigeria; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats).
- Responsible for Wealth and Retail Banking client FX revenue performance in Nigeria.
- Responsible for all aspects of the FX marketing, delivery in CMPS (Capital Market Products and Solutions) business strategy at every stage.
- To successfully deliver this mandate, Treasury Specialists, FX and Rates will demonstrate close collaborative working relationships with the Head, Capital Markets Products and Sales, Nigeria.
- To collaborate with relevant Country Product & Segment Heads, Risk and Control functions and other partners in the Country.
- To ensure FX deals booked are aligned with the Markets/CMPS policies
- Zero tolerance for deals attributed to Cancel and amend.
Skills and Experience:
- Excel
- Power Point Presentation
- Data Analytics.
Competencies:
- Action Oriented
- Collaborates
- Customer Focus
- Decision Quality
- Strategic Mindset
- Gives Clarity & Guidance.
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Job Description
To contribute to the growth in revenue via existing/new to bank sales as well as assets and liabilitie
Qualifications
- First Degree in any field.
- Minimum of 7 - 10 years experience in in relationship management and sales.
Additional Information
Behavioural Competencies:
- Generating Ideas
- Developing Strategies
- Interacting with people
- Directing People
- Making Decisions.
Technical Competencies:
- Customer Understanding
- Product Knowledge
- Customer Acceptance and Review
- Product Related Systems.
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Job Description
A Relationship Manager is accountable for a portfolio of Commercial Banking Clients. Commercial Banking Segment is for Companies who carry out a turnover of at least N2billion for Tier 2 and at Least N5bn Turnover annually for Tier 1. It is expected that the RM integrates and coordinates all Stanbic IBTC and Standard Bank Group products, services and resources in order to maximize the value of the business relationship and ensure profitability for the Bank and the Client.
Qualifications
- First Degree in any field
- Minimum of Relationship management experience of at least 1-2 years in Corporate Banking
- Minimum of Relationship management experience of at least 1-2 years in Finance
- Minimum of Relationship management experience of at least 7-10 years in a commercial Bank
- Cognate experience in sales and relationship management of customers to be able to drive profitability and build relationships.
Additional Information
Behavioural Competencies:
Generating Ideas
- Examining Information
- Thinking Positively
- Taking Action
- Seizing Opportunities.
Technical Competencies:
- Customer Understanding
- Product Knowledge
- Application and Submission Verification
- Customer Acceptance and Review
- Product Related Systems.
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Job Description
Stanbic IBTC is positioned to continue to build capacity and create a sustainable talent pipeline within the organization. The organization is running a recruitment exercise for Relationship Managers to manage its existing portfolio of clients, while onboarding new clients/businesses.
The key responsibilities listed below, show the required knowledge for sales and relationship management roles.
Please send in your application if you have any knowledge of or interests in managing relationships and if you meet all the criteria required for this role.
Qualifications
- First Degree in any field.
- Minimum of 3 - 6 years experience
- Cognate experience in sales and relationship management of customers to be able to drive profitability and build relationships
- Experience within the financial industry with experience in managing small businesses.
Additional Information
Behavioural Competencies:
- Generating Ideas
- Developing Strategies
- Interpreting Data
- Convincing People
- Team Working.
Technical Competencies:
- Customer Understanding
- Product Knowledge
- Application and Submission Verification
- Account opening and maintenance
- Product Related Systems.
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Job Description
To grow, maintain and retain a portfolio of private banking customers in line with the segment value propositions, related initiatives and activities aimed at creating value for the client and the bank.
Job Responsibilities
- Retain Private Banking customers as per the criteria outlined in the segment value proposition and reflected by the Country segment strategy.
- Interact frequently and build strong working relationships with enabler and fulfilment functions (including credit specialists, product specialists and wealth specialists) to shorten turnaround times.
- Liaise effectively with the sales team to ensure seamless transfer of clients after sale has been concluded to relationship management; Retain ownership of customer requests, complaints and applications – follow every task through to completion keeping the customer updated on progress.
- Conduct a needs analysis with all new and existing customers to ensure that product opportunities identified are appropriate to meet the customer’s needs and priorities.
- Pro-actively manage the portfolio to maximize revenue for the Bank (referring to fees, margins and sales), minimize costs and risks, whilst maintaining and entrenching the customer’s relationship with the Bank appropriately.
Qualifications
- University Degree
- Experience.
- 5-7 years experience in sales, High Networth Individuals relationship management, credit applications and financial acumen (i.e., proven sales track record in the financial service industry.)
Additional Information
Behavioural Competencies:
- Adopting Practical Approaches
- Articulating Information
- Challenging Ideas
- Convincing People
- Exploring Possibilities
- Following Procedures
- Interacting with People
- Making Decisions
- Meeting Timescales
- Producing Output
- Showing Composure
- Understanding People.
Technical Competencies:
- Active Listening
- Difficult Calls Management
- Electronic Communications & Devices
- Inbound Phone Statistics
- Query Resolution
- Telephone Caller Handling.
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Job Description
To proactively promote a relationship-based offering by being a dedicated and primary point of contact for customers in the Executive Banking segment, through the provision of banking solutions which meet their needs and in accordance with the specified value propositions.
Essential Functions
- Acquire and open new accounts and cross sells additional products and services in line with customer needs by identifying and referring sales leads to other business stakeholders (e.g., Vehicle and Asset Finance, Electronic Banking, Card, Home Loans, Digital Channels, Enterprise Banking, etc.).
- Conduct a financial needs analysis with all new and existing customers to ensure that product opportunities identified are appropriate to meet the customer's needs and priorities (in line with Financial Advisory and Intermediary Service Act license categories).
- Contact potential and existing customers from leads received / campaigns in order to sell product offerings.
- Educate customers with regards to lending application processes (e.g. vehicle finance, home loans, overdraft, credit card, personal loans, cash, etc.), credit maintenance processes (e.g. annual reviews) and account conduct expectations (e.g., minimum account balances, provision for debit orders and cheque payments, etc.).
- Establish, build and strengthen relationships with customers based on mutual respect, in order to retain customers and gain word-of-mouth referrals.
- Places equal emphasis on liability generating (non-borrowing) and borrowing customers.
- Grow the Executive Banking new to bank customers, balance sheet and income statements in line with business strategic objectives.
- Increases branch advances by responsible lending practices.
- Maintain, entrench and grow each client relationship on an annual basis and manages the risk per client to ensure contestant growth in portfolio and returns to the bank.
Qualifications
- University Degree
- Experience Required
- 3-4 years' experience in sales and relationship management of customers and able to drive profitability and build relationships. Proven sales track record in the financial services industry. Knowledge of the bank's products, services and digital platforms.
- Additional Information
Behavioural Competencies:
- Adopting Practical Approaches
- Articulating Information
- Challenging Ideas
- Developing Expertise
- Documenting Facts
- Embracing Change
- Examining Information
- Exploring Possibilities
- Interacting with People
- Team Working
- Thinking Positively
- Upholding Standards.
Technical Competencies:
- Active Listening
- Customer Reception and Channelling
- Difficult Calls Management
- Electronic Communications & Devices
- Inbound Phone Statistics
- Query Resolution
- Telephone Caller Handling.
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Job Description
To proactively manage a portfolio of retail clients by providing comprehensive, relationship-based banking solutions.
Key Responsibilities
- Establish, build and strengthen relationships with customers, based on mutual respect, to retain customers and gain word-of-mouth referrals.
- Ensure that customers are well informed with regards to lending application processes (e.g. vehicle finance, home loans, overdraft, credit card, personal loans, etc), credit maintenance processes (e.g. annual reviews) and account conduct expectations (e.g. minimum account balances, provision for debit orders and cheque payments, etc).
- Conduct a needs analysis with all new and existing customers to ensure that product opportunities identified are appropriate to meet the customer’s needs and priorities.
- Pro-actively identify cross-sell opportunities within own portfolio of customers to maximise life cycle opportunities.
- Pro-actively manage the portfolio to maximise revenue for the Bank (referring to fees, margins and sales), minimise costs and risks, whilst maintaining and entrenching the customer’s relationship with the Bank appropriately.
Qualifications
- University Degree
- Locations include Gusau, Gombe, Sokoto, Makurdi.
Additional Information
Behavioural Competencies:
- Checking Things
- Convincing People
- Developing Expertise
- Developing Strategies
- Embracing Change
- Establishing Rapport
- Examining Information
- Exploring Possibilities
- Following Procedures
- Generating Ideas
- Impressing People
- Interacting with People
- Inviting Feedback
- Meeting Timescales
- Pursuing Goals
- Seizing Opportunities
- Showing Composure
- Taking Action
- Team Working
- Thinking Positively.
Technical Competencies:
- Application & Submission Verification (Consumer Banking)
- Banking Process & Procedures
- Client Acceptance & Review
- Customer Understanding (Consumer Banking)
- Processing
- Product Knowledge (Consumer Banking).
Method of Application
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