The most recognized name in the industry, Hilton Hotels & Resorts stands as the stylish, forward thinking global leader of hospitality. With over 92 years of experience, Hilton continues to be synonymous with hotel because of our innovative approach to products, amenities and service. We help make traveling easier with our smart design, innovative restau...
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Job Description
- A Switchboard Telephonist accepts, delivers and responds to Guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer.
Responsibilities
What will I be doing?
- As a Switchboard Telephonist, you will accept, deliver and respond to Guest and management messages, enquiries and emergencies using their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer.
- A Switchboard Telephonist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
- Achieve positive outcomes from Guest queries in a timely and efficient manner
- Accept and deliver all messages correctly and promptly for both Guests and management
- Ensure all wake up calls take place at the correct time
- Demonstrate knowledge of all hotel facilities and service and use up-selling techniques to promote these offerings when the appropriate
- Handle emergency calls immediately and relay comprehensive and accurate information, as required
- Demonstrate a high level of customer service at all times
- Comply with hotel security, fire regulations and all health and safety legislation
- Attend appropriate training courses, when required
- Demonstrate a knowledge of all hotel services, local attractions and landmarks in the hotel vicinity
- Follow company brand standards
- Assist other departments, as necessary
What are we looking for?
Switchboard Telephonists serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Positive attitude and good communication skills, especially on the telephone
- Commitment to delivering a high level of customer service
- Ability to work on your own and as part of a team
- Competent level of IT proficiency
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous experience in a customer-focused industry
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Responsibilities
What will I be doing?
- As a Housekeeping Supervisor, you will support the Housekeeping Department by ensuring the upkeep and cleanliness of the entire hotel.
Specifically, a Housekeeping Supervisor will perform the following tasks to the highest standards:
- Allocate work duties to Team Members
- Perform routine inspections of all check out rooms and spot checks of all occupied rooms
- Report and follow up on any maintenance defects or other issues
- Inspect, routinely, service areas, store rooms and corridors
- Schedule and supervise deep cleaning and any other projects
- Manage and train Room Attendants and other Team Members to ensure their performance is to the standards required
- Manage, efficiently, stock control and the maintenance of equipment
- Provide excellent Guest service, including VIP and other special requirements
- Ensure the adherence to hotel brand standards at all times
Requirements
What are we looking for?
- Housekeeping Supervisors serving Hilton Brand hotels are always working on behalf of our Guests and working with other Team Members
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Previous experience in a Housekeeping supervisory role
- A successful track record of managing a team
- Strong organizational and analytic skills
- An attention to details
- Strong communication skills
- A passion for delivering exceptional levels of guest service
- Proficiency, preferred, with computers and computer programs, including Microsoft Office
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About the Job
- A Chef de Partie is responsible for supervising team members and ensuring high levels of food preparation to deliver an excellent Guest and Member experience while assisting with food cost controls.
Responsibilities
What will I be doing?
- A Chef de Partie, will supervise staff and ensure high levels of food preparation to deliver an excellent Guest and Member experience.
A Chef de Partie will also be required to assist with food cost controls. Specifically, you will be responsible for performing the following tasks to the highest standards:
- Ensure all food preparation meets standards
- Prepare and present high quality food
- Supervise staff
- Keep all working areas clean and tidy and ensure no cross contamination
- Prepare all mis-en-place for all relevant menus
- Assist in positive outcomes from guest queries in a timely and efficient manner
- Ensure food stuffs are of a good quality and stored correctly
- Contribute to controlling costs, improving gross profit margins, and other departmental and financial targets
- Assist other departments wherever necessary and maintain good working relationships
- Assist Head Chef/Sous Chef in the training of all staff in compliance of company procedures
- Report maintenance, hygiene and hazard issues
- Comply with hotel security, fire regulations and all health and safety and food safety legislation
- Be environmentally aware
Requirements
What are we looking for?
- A Chef de Partie serving Hilton brands is always working on behalf of our Guests and working with other Team Members.
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- A minimum of 2 years of previous experience as a Chef de Partie or strong experience as a Demi Chef de Partie role
- A current, valid, and relevant trade commercial cookery qualification (proof may be required)
- Strong coaching skills
- Ability and desire to motivate teams
- Excellent communication skills
- Achieved Basic Food Hygiene Certificate
- Supervisory experience
- Positive attitude
- Ability to work under pressure
- Ability to work on own or in teams
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous kitchen experience in similar role
- Intermediate Food Hygiene
- Knowledge of current food trends
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About the Job
- A Butcher is responsible for ensuring all meats and fish are prepared to the highest quality to deliver an excellent Guest and Member experience while training staff and controlling costs.
Responsibilities
What will I be doing?
- As a Butcher, you are responsible for ensuring all meats and fish are prepared to the highest quality to deliver an excellent Guest and Member experience.
A Butcher will also be required train staff and control costs. Specifically, you will be responsible for performing the following tasks to the highest standards:
- Prepare all meats and fish to the highest quality and within company guidelines
- Ensure effective food storage and stock rotation
- Report any food spoilage/wastage to the Head Chef
- Keep all working areas clean and tidy and ensure no cross contamination
- Assist in positive outcomes from guest queries in a timely and efficient manner
- Establish and monitor portion sizes for cuts of meat and fish
- Responsible for controlling costs without compromising standards, improving gross profit margins and other departmental and financial targets
- Assist other departments and maintain good working relationships
- Responsible for complying with and training Health and Safety and Food Safety standards and legislation
- Comply with hotel security and fire regulations
- Report maintenance, hygiene and hazard issues
- Be environmentally aware
Requirements
What are we looking for?
- A Butcher serving Hilton brands is always working on behalf of our Guests and working with other Team Members.
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Achieved Intermediate Food Hygiene Certificate
- Positive attitude
- Good communication skills
- Ability to work under pressure
- Ability to work on own or in teams
- Relevant qualifications
- Previous kitchen or butchery experience
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous kitchen experience in similar role
- Advanced food hygiene
- Knowledge of current market trends
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About the Job
- A Laundry Attendant is responsible for supporting laundry operations and providing pressing, sewing, and similar services to deliver an excellent Guest and Member experience.
Responsibilities
What will I be doing?
- As a Laundry Attendant, you are responsible for supporting laundry operations and providing pressing, sewing, and other similar services to deliver an excellent Guest and Member experience.
A Laundry Attendant will also be required to manage and respond to guest requests. Specifically, you will be responsible for performing the following tasks to the highest standards:
- Ensure support is provided to the laundry function when required
- Complete wash cycles, folding of linen and correct storage
- Manage guest requests in line with company brand standards and one call delivery deadline
- Greet guests in public areas and rooms in a warm and friendly manner
- Provide laundry, pressing, sewing, and other similar services to guests
- Ensure soiled and damaged linen is stored in soiled bags and disposed of correctly
- Maintain linen room and uniform store - Ensure floors are stocked with the correct amount of each linen items
- Ensure chemicals are used and stored correctly
- Report maintenance and hazard issues
- Comply with hotel security, fire regulations and all health and safety legislation
Requirements
What are we looking for?
- A Laundry Attendant serving Hilton brands is always working on behalf of our Guests and working with other Team Members.
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Positive attitude
- Good communication skills
- Ability to work under pressure
- Ability to work on own or in teams
- Respond to guest requests and deliver high levels of service
- Methodical and well organised
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous laundry experience
- Experience in a similar role
Method of Application
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