Latest Jobs at Exotic Pet Cafe

Job Responsibilities

Social Media Management

• Develop, schedule, and post engaging content across all social media platforms, including Instagram, Facebook, and TikTok.
• Create and implement social media campaigns to promote products, services, and special offers.
• Monitor and respond promptly to comments, direct messages, and inquiries on social platforms.
• Engage with followers to build a strong online community and foster brand loyalty.

Sales and Customer Engagement

• Process and track sales inquiries received through social media.
• Collaborate with the sales team to ensure seamless order fulfillment and customer satisfaction.
• Provide daily and weekly reports on social media performance and online sales.

Content Creation and Strategy

• Take high-quality photos and videos of products, pets, and services for marketing purposes.
• Stay updated on social media trends to keep content fresh and relevant.
• Work closely with the management team to align content with the store's goals and brand voice.

General Responsibilities

• Monitor competitors’ online activities and recommend strategies to stay ahead.
• Ensure all posts reflect the store’s professionalism and commitment to quality service.
• Participate in brainstorming sessions for new marketing ideas and campaigns.

Requirements

• Must reside in Lekki or nearby environments.
• Must be available to resume immediately.
• Minimum of HND/Bachelor’s degree in marketing, communication, or a related field.
• Proven experience in managing social media accounts for businesses (portfolio required).
• Excellent communication skills, both written and verbal.
• Proficiency in social media tools and analytics platforms.
• Basic photography and video editing skills are an advantage.
• Passion for pets and knowledge of pet care is a plus.
• Ability to multitask, work independently, and meet deadlines.

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Job Responsibilities

Sales and Customer Support

• Assist customers in selecting products, understanding services, and addressing inquiries about pet care.
• Maintain knowledge of store inventory, promotions, and new arrivals.
• Process sales transactions efficiently and accurately using the store’s POS system.
• Ensure the store remains clean, organized, and visually appealing to customers.

Administrative and Operational Support

• Manage customer bookings for boarding, grooming, and veterinary services.
• Maintain accurate records for sales, bookings, and inventory.
• Provide daily updates on store needs, including product restocking and equipment maintenance.
• Conduct market runs to purchase supplies and materials for store operations.
• Generate daily, weekly, and monthly sales and operational reports.

Store Maintenance and Coordination

• Coordinate with grooming and veterinary teams to ensure seamless service delivery.
• Monitor stock levels and collaborate with management to replenish inventory promptly.
• Handle customer inquiries and resolve complaints in a professional and timely manner.

Requirements

• Must reside in Lekki or nearby areas.
• Must be available to resume immediately.
• Minimum of HND or Bachelor’s degree in business, administration, or a related field.
• Previous experience in sales or administrative roles is an advantage.
• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal abilities.
• Proficiency in Microsoft Office Suite (Word, Excel) and familiarity with POS systems.
• Ability to work independently and handle multiple tasks effectively.
• A genuine love for animals and willingness to learn about pet care and products.
• Physical ability to perform market runs and manage basic store tasks.