Social Media Manager at Exotic Pet Cafe

Job Responsibilities

Social Media Management

• Develop, schedule, and post engaging content across all social media platforms, including Instagram, Facebook, and TikTok.
• Create and implement social media campaigns to promote products, services, and special offers.
• Monitor and respond promptly to comments, direct messages, and inquiries on social platforms.
• Engage with followers to build a strong online community and foster brand loyalty.

Sales and Customer Engagement

• Process and track sales inquiries received through social media.
• Collaborate with the sales team to ensure seamless order fulfillment and customer satisfaction.
• Provide daily and weekly reports on social media performance and online sales.

Content Creation and Strategy

• Take high-quality photos and videos of products, pets, and services for marketing purposes.
• Stay updated on social media trends to keep content fresh and relevant.
• Work closely with the management team to align content with the store's goals and brand voice.

General Responsibilities

• Monitor competitors’ online activities and recommend strategies to stay ahead.
• Ensure all posts reflect the store’s professionalism and commitment to quality service.
• Participate in brainstorming sessions for new marketing ideas and campaigns.

Requirements

• Must reside in Lekki or nearby environments.
• Must be available to resume immediately.
• Minimum of HND/Bachelor’s degree in marketing, communication, or a related field.
• Proven experience in managing social media accounts for businesses (portfolio required).
• Excellent communication skills, both written and verbal.
• Proficiency in social media tools and analytics platforms.
• Basic photography and video editing skills are an advantage.
• Passion for pets and knowledge of pet care is a plus.
• Ability to multitask, work independently, and meet deadlines.