Jobs at Httpool - Aleph

Job escription

The SMB Account Manager will be a crucial member of our growing Team that will support sales in meeting its objectives and providing best in class customer service to clients. This role is responsible for partnering with the High-Value SMB clients, agencies, and internal stakeholders to drive revenue by negotiating and optimizing complex opportunities and using data and analytics to build a consultative solution for our customers. The SMB Account Manager will establish and strengthen key client relationships with a focus on driving revenue, advertiser education & advertiser satisfaction. Success in this position requires a focus on client service, the ability to thrive in a dynamic work environment, and the ability to help shape and leverage scalable solutions to grow and support SMB customers in Nigeria.
 
SMB Account Manager Responsibilities

• Grow revenue, education and solution adoption with High-Value Clients and the biggest independent Agencies
• Partner with Customer Insights and Direct Marketing to facilitate education and solution adoption programs
• Build, plan and implement the overall digital marketing strategy and manage all digital marketing channels
• Analyse data to identify trends to enhance our customer support processes and work closely with the digital marketing team to improve efficiency, and achieve goals
• Optimize campaigns and identify programmatic ways to do this at scale
• Lead strategic conversations with C Level and communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders, including the ability to synthesize feedback and adjust plans accordingly
• Operate as the lead point of contact for any and all matters specific to your client portfolio, including escalation and troubleshooting to resolve client issues
• Gather agency and partner feedback to enhance ad products and the customer experience
• Deliver consultative support and up-to-date education on our great products

Minimum Qualifications

• 3+ years previous experience in customer sales and support, agency account management or consulting
• Excellent understanding of digital marketing concepts
• Solid knowledge and experience with online marketing tools and best practices
• Strong team-working skills, ability to adapt to a fast-paced, international work environment with a passion for making an impact
• High level of comfort presenting key client issues to C level, in an effort to be the customer advocate
• Identify and leverage trends within the industry of expertise/focus
• A self-starter with strong critical thinking and analytical skills
• Ability to effectively prioritize tasks and manage time, even under high- pressure situations
• Client management experience and formulation of strategies to build a lasting digital connection
• Ability to present and communicate effectively
• Fluency in English
• Market knowledge and work experience in the Nigerian Market
• Bachelor's degree qualifications is required

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Job Description

This role comprises the following responsibilities:

• Drive new and grow existing account revenues
• Achieve quarterly sales targets
• Provide day-to-day support to allocated customers
• Manage brand direct and agency relationships
• Reporting on campaign performance
• Activate new customers through strategic selling
• Ensure customers are educated and informed of all new product offerings
• Fulfil all role functionalities associated with operations and sales

A typical day consists of:

• Educating brands & agencies
• Preparing and presenting proposals (ad sales)
• Managing communications with agency & brand & ensuring ad performance is optimal
• Liaising with our Account Management and Brand Strategy teams for day-to-day support

Requirements:

• Digital sales experience (minimum 3 years)
• Digital marketing experience
• Knowledge of digital advertising products an advantage
• Knowledge of Nigerian agency landscape is a must
• Excellent presentation skills - spoken and written
• Good numerical skills - create Keynote proposals and insertion orders independently
• Ambitious, tenacious and positive can-do attitude

Benefits:

• A competitive salary and sales commission incentives
• Flexi-time and remote working
• Great working culture with regular office events and team building
• Fun working environment with skilled diverse individuals
• Contribution towards home internet
• Contribute to establishing a globally recognized brand
• Opportunity to build your career
• No timesheets or complex approvals – just a serious focus on building a good culture for great work and superior client service
• Free lunch once a month

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Main Responsibilities:

• Provide advice to managers on pay decisions, policy interpretations, and job evaluations.
• Organize first-day orientation programs, schedule new hires' training, and processing employment documents, and add them to the company HR System
• Implement and ensure quality control of HR and People related policies, procedures, and guidelines with the company's strategic initiatives manages the administrative side of people management (Employment contracts, job offers, probation completion letters, termination letters, etc.) together with our legal team
• Provide support on employee’s engagement activities
• Conduct and support region-wide employee surveys and identify needs to be addressed
• Design and Implement succession planning, and talent development programs
• Assist on the payroll process
• Prepare people data analysis and reports
• Administrate employees offboarding
• Participate in Ad hoc HR projects, preparation of PowerPoints

Requirements:

• Master’s Degree with a concentration in Business, Human Resources or Psychology preferred
• At least 5+ years of previous Human Resource experience
• Strong people person, good at contributing to positive company culture, and able to resolve conflicts
• Good time management skills, able to manage several projects at the same time
• Excellent verbal and written communication skills
• Problem-solving skills with keen attention to detail and organizational skills
• Thrives in a fast-paced environment with constant change and a rapidly growing team
• Good analytical skills and ability to present information well
• Strong proficiency with PowerPoint and Excel is required
• Can do attitude, able to work independently and with tight deadlines

Benefits:

• A competitive salary
• Flexi-time and remote working
• Great working culture with regular office events and team building
• Fun working environment with skilled diverse individuals
• Contribution towards home internet
• Contribute to establishing a globally recognized brand
• Opportunity to build your career
• No timesheets or complex approvals – just a serious focus on building a good culture for great work and superior client service
• Free lunch once a month