Job Openings at Reposebay Human Resources Limited

• The Senior Sales Associate plays a pivotal role in our Sales & Retail department, responsible for coordinating sales activities and ensuring the achievement of sales targets.
• This role involves delivering exceptional customer experiences, leading the sales team, and refining sales processes.
• The Senior Sales Associate reports directly to both the Brand Manager and Country Manager.

Roles and Responsibilities

• Develop and implement effective strategies to maximize sales targets.
• Identify new sales opportunities and stay updated on emerging market trends.
• Oversee and optimize sales, retail, and order fulfillment operations, including order processing, liaising with production, managing deliveries, merchandising, stock inventory management, and reporting.
• Manage and track inventory to maintain optimal stock levels.
• Address customer inquiries across various communication platforms.
• Follow up on orders to ensure successful fulfillment through customer pickup or delivery.
• Maintain detailed records of customer interactions, transactions, feedback, complaints, requests, and inquiries.
• Resolve customer complaints and issues promptly and professionally.

Requirements

• Bachelor’s degree in Communications, Business, or a relevant field.
• A minimum of 3 years of relevant work experience in retail sales, with a strong track record of meeting and exceeding sales targets.
• In-depth knowledge of marketing and sales.
• Excellent communication skills, both oral and written.
• Strong leadership abilities.

Attributes Required

• Strategic thinking and planning in line with set goals and objectives.
• Hardworking, driven and self-starting.
• Good interpersonal skills.
• Research, critical thinking and analytical skills.

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Job Overview:

• We are looking for a dedicated and skilled Baker to join our team. The Baker at Mattoris will play a crucial role in the preparation, baking, and presentation of a wide range of bakery products, including bread, pastries, cakes, and more. This position requires a passion for baking, attention to detail, and a commitment to delivering top-quality products.

Key Responsibilities

• Baking: Prepare and bake a variety of bakery items, ensuring they meet the highest standards for taste, appearance, and quality.
• Recipe Adherence: Follow recipes and instructions to maintain consistency and quality in all baked goods.
• Inventory Management: Manage inventory of baking ingredients, ensuring adequate supplies are on hand.
• Quality Control: Inspect finished products to verify they meet company standards for taste, texture, and appearance.
• Food Safety: Adhere to all food safety and sanitation guidelines to ensure product safety.
• Cleaning and Maintenance: Maintain a clean and organized bakery area, including cleaning equipment and tools.
• Team Collaboration: Work closely with other team members to meet production schedules and ensure customer satisfaction.

Qualifications

• Proven experience as a Baker, preferably in a retail or bakery setting.
• Knowledge of various baking techniques, ingredients, and equipment.
• Ability to work in a fast-paced environment and meet production targets.
• Attention to detail and commitment to quality.
• Strong time management and organization skills.
• Food safety and sanitation knowledge.
• Flexibility to work shifts, including early mornings, afternoon, evenings, and weekends.

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POSITION OVERVIEW

• We are hiring a Solution Architect that will be the lead of the security business unit on technical, sales process and implementation lifecycle.
• Core duties include proposing, designing, implementing, and presenting technical security solutions that address a customer’s business and technical requirements.

JOB RESPONSIBILITIES

• Lead and manage a team of Security and support engineer.
• Train team on data security, troubleshooting processes and related skills.
• Oversee the creation, installation, and support for computing systems.
• Meet with clients to determine their computing and technology needs.
• Manage projects and meet deliverables according to a set timeline.
• Proactively scope the technical solution required to address customer requirements, assesses customers met and unmet needs, and recommends solutions that optimize value for both the customer and the firm.
• Scope and clearly translate defined requirements, proposed solutions, and value proposition into Proposals/Statement of Work (SOW).
• Coordinates closely with internal sales, sales support, and service resources to align solution design with customers’ business requirements.
• Secures from customer technical staff commitments needed to ensure a deal’s “technical close.”
• Opportunistically pursues additional business development opportunities within customer firms and collaborate with sales to ensure these opportunities are effectively covered and advanced.
• Monitors customer support for technical solutions proposed throughout the sales process and alerts the sales and account teams to potential risks of deal closure.
• Provides security engineering designs and implementation SoW in all aspects of Security Solutions
• Ensures timely delivery and implementation of proposed Security solutions to customers.
• Capable of quickly learning new Security products and technologies.

Job Requirements

REQUIRED SKILLS AND QUALIFICATIONS

• BS/HND in Computer Science, Engineering, or a related subject
• Proven working experience in installing, configuring, and troubleshooting security Solutions.
• Proven knowledge in implementing Cisco, Palo Alto, Fortinet, equipment’s.
• Proven work experience as a System Security Engineer or Information Security Engineer
• Experience in building and maintaining security systems.
• Detailed technical knowledge of database and operating system security
• Hands on experience in security systems, including firewalls, intrusion detection systems, anti-virus software, authentication systems, log management, content filtering, etc.
• Experience with network security and networking technologies and with system, security, and network monitoring tools.
• Thorough understanding of the latest security principles, techniques, and protocols
• Familiarity with web related technologies (Web applications, Web Services, Service Oriented Architectures, AWS, Azure etc.) and of network/web related protocols
• Problem solving skills and ability to work under pressure.
• Experience with monitoring systems and solid networking knowledge (OSI network layers, TCP/IP)
• Expertise in creating, analyzing, and repairing large-scale distributed systems.
• Possesses a minimum of CCNP Security. CCIE Security will be an added advantage.
• The Solutions Architect (Security) must possess a minimum of 6 years post NYSC cognate experience across various security Solutions.

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Overview:
We are seeking dedicated and customer-focused individuals to join our team as Customer Care Agent. The primary role of a Customer Care Agent is to provide exceptional service and support to our valued customers, ensuring a positive experience with every interaction.
Responsibilities:

• Respond to customer inquiries via phone, email, chat, or social media platforms in a timely and professional manner.
• Provide accurate information about products, services, pricing, promotions, and company policies to customers.
• Assist customers with order placement, tracking, cancellations, returns, and exchanges.
• Troubleshoot technical issues related to products or services and provide appropriate solutions or escalate to the appropriate department for resolution.
• Handle customer complaints and concerns with empathy, patience, and professionalism, aiming for first-contact resolution whenever possible.
• Document all customer interactions accurately and thoroughly in the customer relationship management (CRM) system.
• Stay up-to-date on product knowledge, company policies, and industry trends to provide informed assistance to customers.
• Identify opportunities to upsell or cross-sell products or services to meet customer needs and achieve sales targets.
• Contribute to the continuous improvement of customer service processes and procedures by providing feedback and suggesting areas for enhancement.

Requirements:

• High school diploma or equivalent; college degree preferred.
• Previous experience in customer service, sales, or a related field is desirable.
• Excellent communication skills, both verbal and written, with a friendly and professional demeanor.
• Strong problem-solving abilities and the ability to remain calm and composed under pressure.
• Empathy, patience, and a genuine desire to help customers resolve issues and achieve their goals.
• Proficiency in using computers and familiarity with customer relationship management (CRM) software.
• Ability to multitask, prioritize tasks, and manage time effectively in a fast-paced environment.
• A positive attitude and a willingness to learn and adapt to new challenges and situations.

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Responsibilities:

• Inventory Control: Maintain accurate records of inventory levels, including tracking stock movements, monitoring stock levels, and conducting regular stock counts.
• Procurement: Coordinate with procurement team to ensure timely replenishment of stock and maintain optimum inventory levels to meet operational needs.
• Receiving and Inspection: Receive incoming shipments, verify contents against purchase orders, and inspect goods for quality and condition.
• Storage and Organization: Organize and maintain inventory storage areas, ensuring efficient use of space and proper handling of goods to prevent damage or loss.
• Stock Rotation: Implement FIFO (First In, First Out) and other inventory management techniques to ensure proper stock rotation and minimize obsolete inventory.
• Inventory Analysis: Analyze inventory data and generate reports on inventory levels, stock movements, and trends to inform decision-making and improve inventory management processes.
• Documentation and Recordkeeping: Maintain accurate inventory records, including stock transactions, adjustments, and discrepancies, using inventory management software or spreadsheets.
• Compliance: Ensure compliance with company policies, procedures, and regulatory requirements related to inventory management, including safety and security protocols.
• Collaboration: Work closely with other departments, including procurement, logistics, and finance, to coordinate inventory-related activities and resolve issues as needed.
• Continuous Improvement: Identify opportunities for process improvements and efficiency gains in inventory management practices and contribute to the implementation of best practices.

Qualifications:

• Bachelor’s degree in Business Administration, Logistics, Supply Chain Management, or a related field.
• 2 to 3 years working in a supermarket as an inventory officer
• Proficiency in inventory management software and Microsoft Office applications, particularly Excel.
• Strong analytical skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a fast-paced environment and multitask.
• Knowledge of inventory control principles and best practices.

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• We are hiring a Systems Engineer to join our team.
• The ideal candidate will possess business knowledge and technical expertise to implement strategies, evaluate products, and build upon an infrastructure that supports the changing needs of our customers. In this role, the systems engineer will design, develop, and integrate complex work systems for every stage of a lifecycle.
• The ideal candidate will be able to reliably deliver mission-critical infrastructure with an eye toward accessibility, optimization, and security.

JOB RESPONSIBILITIES

• Engineer, implement and monitor security measures for the protection of computer systems, networks, and information.
• Identify and define system security requirements.
• Design computer security architecture and develop detailed cyber security solutions.
• Prepare and document standard operating procedures and protocols.
• Configure and troubleshoot security infrastructure devices.
• Develop technical solutions and new security tools to help mitigate security vulnerabilities and automate repeatable tasks.
• Ensure that the company knows as much as possible, as quickly as possible about security incidents.
• Write comprehensive reports including assessment-based findings, outcomes and propositions for further system security enhancement.
• Meet with clients to determine their computing and technology needs.
• Manage projects and meet deliverables according to a set timeline.
• Proactively scope the technical solution required to address customer requirements, assesses customers met and unmet needs, and recommends solutions that optimize value for both the customer and the firm.
• Scope and clearly translate defined requirements, proposed solutions, and value proposition into proposals/Statement of Work (SOW).
• Coordinates closely with internal sales, sales support, and service resources to align solution design with customers’ business requirements.
• Ensures timely delivery and implementation of proposed Security solutions to customers.
• Capable of quickly learning new Security products and technologies.

ACCOUNTABILITIES & PERFORMANCE MEASURES

• Achieves assigned productivity and profitability quotas and maintains high customer satisfaction ratings that meet company standards.
• Complete companies required training and development objectives within the assigned period.

ORGANIZATIONAL ALIGNMENT

• Reports to the Solutions Architect (Security)
• Works closely and collaboratively with the sales and account management teams supported.

REQUIRED SKILLS & QUALIFICATIONS

• BS/HND in Computer Science, Engineering, or a related subject
• Proven working experience in installing, configuring, and troubleshooting security Solutions
• Proven knowledge in implementing Cisco, Palo Alto, Fortinet, equipment’s.
• Proven work experience as a System Security Engineer or Information Security Engineer
• Experience in building and maintaining security systems.
• Hands on experience in security systems, including firewalls, intrusion detection systems, anti-virus software, authentication systems, log management, content filtering, etc.
• Experience with network security and networking technologies and with system, security, and network monitoring tools.
• Thorough understanding of the latest security principles, techniques, and protocols
• Familiarity with web related technologies (Web applications, Web Services, Service Oriented Architectures, AWS, Azure etc.) and of network/web related protocols
• Problem solving skills and ability to work under pressure.
• Experience with monitoring systems and solid networking knowledge (OSI network layers, TCP/IP)
• Possesses a minimum of CCNA Security. CCNP Security will be an added advantage.
• The Systems Engineer (Security) must possess a minimum of 3 years post NYSC cognate experience across various security Solutions.