Jobs at IT Horizons Limited

Job Description

• The Research Officer is to play a key role in supporting the research team to foster innovation through research and development activities.
• This position focuses on promoting structured innovation by identifying emerging technologies, validating new opportunities, and translating research findings into tangible outcomes such as prototypes, pilot projects, and improvements to products.
• The Research Officer is responsible for managing a repeatable innovation pipeline that consistently delivers measurable value across the organization's products, and services.
• This approach ensures high standards of product and service quality, and strategically positions ITH Holdings and its subsidiaries in the industry in view of the evolving change in the technology space, in alignment with the organization's vision and mission.

Key Roles and Responsibilities

• Continuously monitor and analyze industry trends in IT and SAAS industries, emerging technologies, and innovative practices relevant to the organization’s goals.
• Develop and maintain an Innovation Radar and periodic trend reports for leadership.
• Conduct in-depth competitive analysis and market research using primary and secondary data sources to identify opportunities for growth and differentiation.
• Design and execute research studies to explore new ideas, concepts, and solutions, including defining problem statements, hypotheses, and success metrics.
• Perform feasibility assessments on new and existing products that lead to product positioning and go to market strategy.
• Perform various business research that leads to innovation, existing product development and market expansion.
• Maintain a structured repository of research findings, results, and reusable frameworks for future initiatives.
• Translate research insights into actionable recommendations for new products, services, or process improvements.
• Collaborate with cross-functional teams to prototype and test innovative solutions with stakeholders and end-users.
• Research on various industries’ IT needs and potential opportunities across various sectors
• Maintain an Innovation Pipeline that tracks initiatives from ideation through research, prototyping, and scaling.
• Contribute to intellectual property development through whitepapers, patents, and publications where applicable.
• Manage the department data room

Key Qualifications

• Education: Bachelor’s degree in Business, Technology, Engineering, or related field (Master’s preferred).
• Experience: 5-7years in research, innovation, or R&D roles within technology-driven organizations.

Skills:

• Strong analytical and research capabilities.
• Ability to design and execute experiments and feasibility studies.
• Excellent communication and stakeholder management skills.

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Job Summary

• The Team Lead, Sales (UK) will be responsible for leading IT Horizons’ commercial growth strategy within the United Kingdom market by driving revenue generation, expanding market presence, managing sales performance, and building strategic client relationships.
• This role requires a commercially astute sales leader with strong leadership capability, experience in B2B sales, strategic business development, and the ability to position IT Horizons competitively within the UK market.
• Successful candidate will lead and develop the UK sales function, ensure consistent achievement of revenue targets, and strengthen the company’s brand and client portfolio.

Responsibilities

• Develop and execute IT Horizons’ UK sales strategy to drive profitable revenue growth, market expansion, and long-term commercial success.
• Design and implement strategic sales plans that expand the company’s customer base and strengthen market presence.
• Identify, assess, and mitigate commercial risks associated with new business opportunities while providing strategic recommendations to leadership.
• Monitor market trends, competitor activities, government initiatives, and relevant UK legislation impacting commercial operations, escalating key insights to the COO.
• Identify emerging markets, sector shifts, and diversification opportunities to support sustainable business growth.
• Deliver agreed sales targets, revenue growth, profitability, and overall commercial objectives in line with business KPIs.
• Develop qualified leads, manage sales pipelines, and convert opportunities into measurable business outcomes.
• Build, manage, and maintain strategic relationships with enterprise clients, partners, and C-suite stakeholders to drive business expansion.
• Lead high-value business development engagements, negotiations, and commercial proposals.
• Represent IT Horizons externally at industry events, conferences, and networking engagements to strengthen brand visibility and generate business opportunities.
• Build and sustain a high-performance sales culture aligned with IT Horizons’ strategic priorities andorganisational values.
• Strengthen client retention, account growth, and customer success strategies across key accounts.
• Present accurate sales forecasts, pipeline updates, revenue reports, and expense reports to executive leadership.
• Define, track, and optimise sales metrics, conversion rates, and business development performance indicators.
• Oversee sales processes and operational standards to ensure efficiency, accountability, and alignment with business objectives.
• Maintain strong knowledge of the company’s products and services to ensure accurate customer engagement and effective solution positioning.
• Generate and support targeted marketing campaigns, lead generation initiatives, and events to create new prospective business opportunities.
• Engage directly with senior decision-makers to identify, secure, and expand strategic business opportunities.
• Develop and manage the UK sales budget, ensuring effective allocation of resources and commercial discipline. •
• Define and direct demand generation and lead-tracking programs to strengthen pipeline performance and business development outcomes.

Qualification

• Bachelor’s degree in Business, Marketing, Sales, or related field (MBA desirable).
• Membership of professional management associations will be an added advantage.

Experience:

• Minimum 10 years’ work experience in ICT/Telecoms or related industry, with at least ten (5) years at a managerial role in Sales, Marketing or Product leadership with P&L responsibility across business units or products.

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Job Summary

• The Customer Success Manager (CSM) is responsible for ensuring customers achieve maximum value from the company’s technology solutions and services.
• The role focuses on customer adoption, satisfaction, retention, renewals, and long-term partnership growth.
• The CSM acts as the primary post-sales point of contact, coordinating internal teams to deliver excellent and consistent customer experience while driving renewals and expansion opportunities.

Key Responsibilities
Customer Relationship Management:

• Serve as the primary relationship manager for customers across their lifecycle.
• Build trusted advisor relationships with customer stakeholders (technical, business, and executive).
• Proactively engage customers to understand business objectives, challenges, and success metrics.
• Drive high customer satisfaction, loyalty, and advocacy.

Onboarding & Adoption:

• Lead customer onboarding and service kick-off activities after sales handover.
• Ensure smooth adoption of delivered solutions and services.
• Coordinate technical teams, vendors, and partners to resolve onboarding or deployment challenges.
• Track product/service utilization and intervene to address low adoption risks.

Support & Issue Resolution:

• Act as customers advocate internally, escalating and following through on issues until resolution.
• Monitor SLA/OLA adherence and ensure timely resolution of incidents and service requests.
• Work closely with Support, Presales, and Engineering teams to manage escalations.

Renewals & Retention:

• Drive contract renewals, subscriptions, licenses, and support agreements.
• Proactively manage renewal timelines to avoid service or license expirations.
• Identify churn risks early and implement retention strategies.
• Collaborate with Sales and Presales to secure timely renewals.

Growth & Expansion:

• Identify upsell and cross-sell opportunities aligned with customer needs.
• Support account expansion initiatives through value-based discussions.
• Participate in Quarterly Business Reviews (QBRs) and customer success planning.
• Provide feedback on customer needs, product gaps, and service improvements.

Reporting & Collaboration:

• Maintain accurate customer records, engagement notes, and success plans in CRM tools.
• Track and report customer health, satisfaction scores, adoption metrics, and renewal status.
• Collaborate with Sales, Presales, Product, and Finance teams to deliver customer outcomes.

Key Performance Indicators (KPIs)

• Customer Satisfaction (CSAT)
• Customer Retention & Renewal Rate
• SLA / OLA Compliance
• Time to Resolution for Customer Issues
• Product / Service Adoption Levels
• Expansion and Upsell Contribution
• Complaint Resolution Timelines

Required Qualifications & Skills
Education:

• Bachelor’s degree in IT, Engineering, Business Administration, or related field.

Experience:

• 3–7 years’ experience in Customer Success, Account Management, Service Delivery, or Technical Support.
• Experience in IT services, cloud solutions, enterprise infrastructure, or technology distribution is a strong advantage.

Skills & Competencies:

• Strong customer-facing communication and relationship management skills.
• Good understanding of enterprise IT solutions (Cloud, Datacenter, Networking, Software, Licensing).
• Strong problem-solving and stakeholder management skills.
• Ability to manage multiple accounts and priorities simultaneously.
• Experience working with SLAs, renewals, and customer satisfaction metrics.
• Proficiency with CRM and service management tools.
• Data-driven, customer-centric, and results-oriented mindset.

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Summary

• You will be responsible to Lead the implementing, maintaining, supporting, developing team and, in some cases, designing communication networks within an organization or between organizations. Your goal is to ensure the integrity of high availability network infrastructure to provide maximum performance for users. Users may be staff, clients, customers and suppliers.
• You will lead the team that is responsible for designing and developing scalable, maintainable, highly available network architectures that meet business objectives and SLA.

Responsibilities

• Design and Configuration of routing and switching equipment
• Design and Configuration of voice services (IP/Traditional; On-premise/Hosted)
• Design and Configuration of Telepresence Solutions
• Design and Configuration of Contact Center Solutions
• Design and Configuration of Multimedia Solutions
• Design and Configuration of Collaborative Solutions
• Design and Configuration of Wireless Solutions
• Design and Configuration of Enterprise Mobility Solutions
• Design and Configuration of Network, Systems and Application Monitoring Solutions
• Remote support of on-site engineers and end users/customer
• Remote troubleshooting and fault finding when issues occur
• Provide Level-1/2 support and troubleshooting to resolve issues
• Liaising with project management teams, third-line engineers
• Speaking with customers via email and phone for initial requirement capture
• Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS)
• Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations
• Monitor performance and ensure system availability and reliability
• Monitor system resource utilization, trending, and capacity planning
• Establishing the networking environment by designing system configuration, directing system installation, defining, documenting and enforcing system standards
• Design and implementation of new solutions and improving resilience of the current environment
• Maximizing network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and collaborating with network architects on network optimization
• Updating job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks and participating in professional organizations
• Reporting network operational status by gathering and prioritizing information and managing projects
• Deliver Proof of Concepts (POC)
• Product presentations and demonstrations
• Support with the technical qualification of sales opportunities
• Collaborates with sales, service, engineering, and technical support resources to ensure proposed deals include technical solutions that accurately address customer needs, and are appropriately supported by key customer technical decision-makers.
• Provide answers to (technical) questions in a Request for Information (RFI) or a Request for Proposal (RFP)
• Support the Head of Department in preparing and implementing annual work and resource plans; support their applicability within the overall company strategy
• Recognize and actively seek ways to exploit IT to address the complex business

Qualifications

• Interested candidates should possess a Bachelor's Degree with 6-8 years experience.

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Job Summary

• The Executive Assistant (EA) to the Group Managing Director / Chief Executive Officer is a high trust, high-discipline role responsible for providing dedicated personal, administrative, and logistical support to the CEO. Operating in very close proximity to the CEO, the EA is entrusted with managing personal scheduling, private engagements, personal correspondence, logistics, and sensitive personal matters, enabling the CEO to maintain focus, stability, and sustained effectiveness in executive leadership.
• The EA is responsible for protecting the CEO’s personal time, privacy, and wellbeing; ensuring the seamless execution of personal schedules and obligations; acting as a trusted gatekeeper for non- corporate matters; and enabling the CEO to operate at peak effectiveness, both professionally and personally. This role effectiveness is measured by discretion, anticipation, reliability, and the consistent protection of the CEO’s personal time and privacy.

Job Responsibilities
Personal Time & Calendar Management:

• Own and manage the CEO’s personal and private calendar, ensuring clarity, balance, and optimal use of time.
• Coordinate personal appointments, family commitments, protocol engagements, and private meetings.
• Anticipate scheduling conflicts and proactively resolve them before escalation.

Personal Logistics & Coordination:

• Coordinate personal travel, accommodation, ground movement, and protocol arrangements.
• Manage logistics for personal events, private engagements, and authorised non-business commitments.
• Liaise with approved personal vendors and service providers on behalf of the CEO.

Personal Communication & Gatekeeping:

• Serve as the first point of contact for authorised personal communications to the CEO.
• Screen, filter, and prioritise personal requests, messages, and correspondence.
• Handle sensitive personal correspondence with discretion and professionalism.

Anticipation & Daily Support:

• Proactively anticipate personal needs, obligations, deadlines, and follow-ups.
• Provide timely briefings and reminders to ensure the CEO is prepared for all personal engagements.
• Maintain situational awareness of the CEO’s preferences, routines, and priorities.

Confidentiality & Trust:

• Handle all personal information with absolute confidentiality.
• Maintain strict boundaries between personal, executive, and organisational matters.
• Act at all times in the best interest of the CEO, exercising sound judgment and discretion.

Interface with Office of the CEO:

• Coordinate with the Executive Assistant only where personal engagements intersect with executive schedules.
• Avoid role duplication or operational overlap with EA or CoS functions.

Other Duties:

• Maintain organised and secure records of authorised personal information.
• Perform other personal support duties as assigned directly by the CEO.

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Job Summary

• The position is responsible for developing, maintaining and managing sales activities of the business within Northern environs, as well as developing and implementing an innovative, growth-focused commercial strategy, focused primarily on new opportunities and markets.
• The Senior Relationship Manager shall be responsible for driving the acquisition of the Company’s customers, its revenue goals and the general direction and management of all sales and marketing activities, including market, competitiveness, product definition/pricing and distribution/diversity strategies.

Job Responsibilities

• Directing strategy towards the profitable growth and operation of the company.
• Representsthe company externally to enhance and strengthen the company’s profile and optimizes all business development opportunities.
• Maintains a good level of understanding and knowledge of the Company’s products and services, ensuring that customer queries can be captured and dealt with accurately and appropriately
• Ensures that all commercial activities meet or improve on budget, cost, volume and efficiency targets (Key Performance Indicators (Key Performance Indicators)) in line with business objectives.
• Achieve growth and hit sales targets by successfully meeting set targets
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
• Work with the Head of Sales & Marketing to ensure consistent lead generation.
• Support the Head of Sales & Marketing in preparing and implementing annual work and resource plans; support their applicability within the overall company strategy.
• Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options.
• Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements
• Making accurate cost calculations to provide customers with quotations
• Achieve growth and hit sales targets of the organization through effective planning and budgeting.
• Design and implement a strategic business plan that expands company’s customer base and ensure its strong presence
• Present sales, revenue and expenses reports and realistic forecasts to your line manager
• Collaborate with Technical team on sales technology initiatives
• Ensure correct usage of CRM and other sales applications
• Train and ensure adherence to sales process
• Contributes to team effort by accomplishing related results as needed
• Ensure that all sales representative activities are in accordance with the guidelines of the Company’s Code of Conduct.
• Accomplishes marketing and organization mission by completing related results as needed.
• Protects organization's value by keeping information confidential.
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Liaise with vendors and other IT personnel for problem resolution
• Develops qualified leads and generate new business in line with the Company’s commercial target
• Builds effective relationships with potential clients and existing customers
• Speaks positively and enthusiastically about the Company and its products and services to ensure that a professional company and brand image is provided at all times to customers and colleagues
• Acts as spokesperson for the company at industry events
• Perform other duties that may be assigned by the Regional Sales Manager.

Requirements

• University Degree in revelant discipline
• Minimum of 4 years experience in ICT/Telecom or related industry.
• Masters degree from a recognized university will be an added advantage
• Membership of professional management association will be an added advantage