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We aim to be accountable, trustworthy and ethical in everything we do. From Real Estate to Logistics, Transportation, Finance, Ride-Hailing, among other things, we provide bespoke services to individuals, companies and brands of all shapes and sizes.
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Locations: Lekki and Ikeja, Lagos
Job Description
- The ideal candidates will be responsible for gaining a deep understanding of the clients' business objectives and challenges and creating strategic recommendations and solutions based on this understanding.
Responsibilities
- Project and meet the company set targets both financial and performance
- Develop and handle client meetings to review current accounts and close sales with licensed bankers.
- Work on clients’ investment needs and problems and delegate tasks daily.
- Maintain relationships and develop referrals from the current client base post-appointment.
- Manage self and team sales planning to foster sales and attain financial results.
- Manage financial products knowledge through coursework, periodicals, and self-study.
- Draft internal reports for tracking sales.
- Introduce and prioritize client needs on all our investment platforms.
- Make sales calls to qualified individuals.
- File and maintain client documents.
- Gather, organize and prepare marketing material and manage periodic mailings.
- Prospect and contact qualified individuals, understand their financial needs, gauge their level of investment interest, schedule appointments, or send marketing material.
- Process sales orders - speak to investors to gather personal, financial information and prepare all necessary investment documents.
- Manage clients and provide timely responses to their questions and requests.
- Comply with Company policies, procedures, and compliance rules and regulations.
Requirements
- Candidates should possess a Bachelor's Degree with 2 - 4 years work experience.
- 2-4 years of client relationship experience
- Ability to manage multiple projects and clients
- Strong communication and interpersonal skills
- Must be flexible, detailed oriented, highly organized, and professional with the ability to multi-task and work under pressure.
- Ability to travel out of State for property site visits or client appointments.
go to method of application »
Customer Service Executives are often client’s primary point of contact with a company at such, they are charged with creating a lasting good impression of the company in clients’ minds, be it existing or new.
Our ideal candidates MUST be self-motivated, solution-driven and have customers’ satisfaction at heart
RESPONSIBILITIES
- Coordinate the Customer Service team to ensure sales, customer satisfactions and target meeting.
- Act as a liaison officer between the company and the client, communicating and coordinating sales and customers
- Manage large amounts of incoming phone calls
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information, answer questions and inquiries about the company’s product/services, and resolve any emerging problems that customers’ accounts might face with accuracy and efficiency.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Identifying and assessing customer needs to achieve satisfaction.
- Develop a written guide to best practices, creating training agendas for staffers and taking the lead in communicating service expectations within the company.
- Keep records of customer interactions, process customer accounts and file documents
- Generate sales leads that develop into new customers using digital marketing tools
- Meet personal/customer service team sales targets and call handling quotas
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Ensure excellent service standards and maintain high customer satisfaction.
REQUIREMENTS
- A degree in a Communication, Management or related fields
- 1-3 years experience in Call center or Client/Customer Service roles. Experience at an investment company is an added advantage
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Ability to multi-task, prioritize, and manage time effectively
- Excellent communication and presentation skills
- Proficiency in Microsoft Office Suite
- Experience in mediation and conflict resolution techniques
- Data analysis skills
go to method of application »
Customer Service Executives are often client’s primary point of contact with a company at such, the Team Lead is charged with the responsibility to ensure maximum productivity and efficency of the team in achieveing set goals and performing their KPIs. Overall, they are charged with creating a lasting good impression of the company in clients’ minds, be it existing or new.
Our ideal candidate be a good, self-motivated and solution-driven leader who has customers’ satisfaction at heart
RESPONSIBILITIES
- Coordinate the Customer Service team to ensure sales, customer satisfactions and target meeting.
- Act as a liaison officer between the company and the client, communicating and coordinating sales and customers
- Manage large amounts of incoming phone calls
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information, answer questions and inquiries about the company’s product/services, and resolve any emerging problems that customers’ accounts might face with accuracy and efficiency.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Identifying and assessing customer needs to achieve satisfaction.
- Develop a written guide to best practices, creating training agendas for staffers and taking the lead in communicating service expectations within the company.
- Keep records of customer interactions, process customer accounts and file documents
- Generate sales leads that develop into new customers using digital marketing tools
- Meet personal/customer service team sales targets and call handling quotas
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Ensure excellent service standards and maintain high customer satisfaction.
REQUIREMENTS
- A degree in a Communication, Management or related fields
- 3-4 years experience in Call center or Client/Customer Service roles. Experience at an investment company is an added advantage
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Ability to multi-task, prioritize, and manage time effectively
- Excellent communication and presentation skills
- Proficiency in Microsoft Office Suite
- Experience in mediation and conflict resolution techniques
- Data analysis skills
- Experience supervising others
go to method of application »
A Company’s Legal Unit, amongst other things, drive business growth through providing valuable legal service and advise to the organisation towards reducing litigation risk.
Our ideal candidate must have a minimum of 5 years post call experience, 2 of which must be core experience in senior role in a law firm or commercial investment company. He\\She must have demonstrated planning and organizational skills, including the ability to anticipate tasks, set priorities, meet deadlines, and function smoothly under strict deadlines and shifting priorities
RESPONSIBILITIES
- Efficient provision the legal services required by the organization of Companies, thereby promoting communication, anticipating risks, reducing liabilities, preventing litigation, defending corporate interests and ensuring compliance with laws and regulations, whilst reducing costs of external counsel.
- Provision of legal advice, support and guidance in all matters concerning the legal structure and the laws and regulations governing the Group, its staff and the conduct of its operations, to include employee grievances and claims.
- Assumption of the primary responsibility for the operation of the Legal Department and coordination, supervision and development of other lawyers in the Legal Department
- Provision of legal advice and assistance in the drafting and negotiation of the Group’s commercial agreements
- Provision of legal advice on structuring of new ventures
- Prevention and when necessary, defense and settlement of disputes and litigation involving the Group and liaison with and direction of external counsel in this regard
- Advise and proffer legal opinions to management regarding the legal implications of legal and regulatory changes impacting the Group’s business
- Advising the Group on the corporate structure, compliance with necessary formalities and company law.
REQUIREMENTS
- LLB, BL from a reputable institution.
- Minimum of 8 years post call experience, 3 of which must be core experience in senior role in a law firm or commercial investment company
- Ability to think strategically and to envision and balance
- Excellent business judgment and ability to apply business solutions to legal problems Additional Information
- Must have a good knowledge of personnel management.
- Must be discipline and target driven
- Must know labour law and internal policy formulation
- Good communication and excellent interpersonal skills
go to method of application »
A Human Resources Manager is tasked with planning, coordinating, and directing the administrative functions of an organization. He\\She oversees the recruiting, interviewing, and hiring of new staff; consult with top executives on strategic planning; and serve as a link between an organization's management and its employees.
Our ideal candidate must be a self-motivated and results-driven individual to direct and manage our organization's human resources.
RESPONSIBILITIES
- Set objectives for the HR team and tracking progress
- Design and implementing company policies which promote a healthy work environment
- Develop compensation and benefits plans
- Develop compensation and benefits plans
- Address complaints and resolve them by implementing innovative solutions. Ensure HR staff addresses employees’ requests and grievances in a timely manner
- Make changes and suggest improvements wherever required to ensure the proper functioning of the department.
- Design interesting onboarding sessions and processes for new recruits.
- Support and suggest improvements to the entire recruitment process
- Host in-house recruitment events
- Discuss employees’ career development paths with managers
- Monitor HR metrics (e.g. turnover rates and cost-per-hire)
- Prepare and review departmental budgets
- Organize training and development programs
- Maintain HR procedures that comply with labour regulations
- Comply with Company policies, procedures, and compliance rules and regulations.
REQUIREMENTS
- Degree in Human Resources or relevant field
- 2-4 years of prior experience as an HR Manager or relevant position. Experience in an investment company is an added advantage
- Strong command over HR management software like applicant tracking systems, payroll systems, etc.
- Excellent knowledge of labour registration.
- Excellent communication, interpersonal and leadership skills.
- Strong analytical and problem-solving ability.
- Excellent conflict resolution and mediation skills
- Must be flexible, detailed oriented, highly organized, and professional with the ability to multi-task and work under pressure
go to method of application »
Customer Support Executives assist customers with technical problems when using the company's products and services. Their responsibilities include resolving customers' queries, recommending solutions and guiding product users through features and functionalities.
Our ideal candidate must be an excellent communicator who’s able to earn our clients’ trust. He/She must also be familiar with help desk software. Ultimately, he/she will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
RESPONSIBILITIES
- Respond to customer queries in a timely and accurate way, via phone, email or chat
- Identify customer needs and help customers use specific features
- Analyze and report product and services' malfunctions
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
- Assist in training junior Customer Support Representatives
REQUIREMENTS
- Degree in Communication, Management or any other related course
- 1-3 years experience in similar role. Experience in an investment company is an added advantage
- Track record of over- achieving quota
- Strong phone contact handling and active listening skills
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond well to the various kinds and types of customers
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
go to method of application »
A successful Business Operations Manager tracks business results, performs cost-benefit analyses and monitors production KPIs.
Our ideal Business Manager will ultimately ensure that all business functions are in line with our strategic goals.
RESPONSIBILITIES
- Ensure all systems operate smoothly and align with our quality standards
- Maximize the efficiency of all business procedures
- Establish production KPIs and conduct quality assessments
- Monitor daily operations and address potential issues when they arise
- Build processes that meet our business objectives and ensure compliance
- Monitor financial data and recommend solutions that will improve profitability
- Coordinate with the HR department to ensure our hiring plans meet our business needs
- Take into account the needs of external and internal stakeholders and incorporate them into new strategic plans
REQUIREMENTS
- 4-6 years experience as a Business Operations Manager or in a similar role
- BSc in Business Management or relevant field
- Good knowledge of operations management
- Experience with forecasting models
- Experience with databases and project management software
- The ability to interpret financial data and allocate budgets
- Exceptional communication skills
go to method of application »
UI/UX Designers identify and solve user problems, and create intuitive, aesthetically-pleasing, interactive digital products and experiences
We are currently hiring a self-motivated passionate, user centered UI/UX Designer to create visually delightful and easy-to-use digital products in a fast-paced environment.
RESPONSIBILITIES
- Creating user-centered designs by understanding business requirements, and user feedback
- Creating user flows, wireframes, prototypes and mockups
- Translating requirements into style guides, design systems, design patterns and attractive user interfaces
- Creating original graphic designs (e.g. images, sketches and tables)
- Collaborating effectively with product, engineering, and management teams
- Incorporating customer feedback, usage metrics, and usability findings into design in order to enhance user experience
REQUIREMENTS
- 0-2 years of experience as a UI/UX Designer as well as a strong portfolio of related projects
- Degree/Diploma in Design, Fine Arts, Engineering or related field. Basic HTML5, CSS3, and JavaScript skills are a great advantage
- Proficiency in Adobe Creative Suite (specifically Illustrator, InDesign and Photoshop)
- Proficiency in prototyping tools such as Sketch, InVision, etc.
- Ability to pay strong attention to detail and have a keen eye for aesthetics
- Excellent communication skills and can clearly articulate your ideas, designs, and suggestions
- A strong team playing ability to collaborate effectively with different stakeholders
go to method of application »
A General Manager is tasked with overseeing daily business activities, improving overall business functions, training Heads of Departments, managing budgets, developing strategic plans, creating policies, and communicating business goals.
Our ideal candidate must be self-motivated and results-driven to direct and manage our organization's business activities and to develop and implement effective business strategies and programs.
RESPONSIBILITIES
- Overseeing daily business operations.
- Developing and implementing growth strategies.
- Training low-level managers and staff.
- Creating and managing budgets.
- Improving revenue.
- Involved in recruitment process.
- Evaluating performance and productivity.
- Analyzing accounting and financial data.
- Researching and identifying growth opportunities.
- Generating reports and giving presentations.
- Comply with Company policies, procedures, and compliance rules and regulations.
REQUIREMENTS
- 4-6 years of Client relationship/Sales/Management experience. Experience in an investment company is an added advantage
- Ability to manage multiple projects and clients
- Strong communication and interpersonal skills
- Must be flexible, detailed oriented, highly organized, and professional with the ability to multi-task and work under pressure.
- Ability to travel out of State for property site visits or client appointments
go to method of application »
The ideal candidate will be responsible for gaining a deep understanding of the clients' business objectives and challenges and leading the team to create strategic recommendations based on this understanding.
RESPONSIBILITIES
- Plan and perform group and individual training sessions with investment employees.
- Foster team communication to ensure investment-related accountabilities completion daily.
- Handle external and internal seminars.
- Plan and perform group and individual training sessions with investment employees.
- Project and meet the company set targets both financial and performance
- Develop and handle client meetings to review current accounts and close sales with licensed bankers.
- Work on clients’ investment needs and problems and delegate tasks daily.
- Maintain relationships and develop referrals from the current client base post-appointment.
- Manage self and team sales planning to foster sales and attain financial results.
- Manage financial products knowledge through coursework, periodicals, and self-study.
- Draft internal reports for tracking sales.
- Introduce and prioritize client needs on all our investment platforms.
- Make sales calls to qualified individuals.
- File and maintain client documents.
- Gather, organize and prepare marketing material and manage periodic mailings.
- Prospect and contact qualified individuals, understand their financial needs, gauge their level of investment interest, schedule appointments, or send marketing material.
- Process sales orders – speak to investors to gather personal, financial information and prepare all necessary investment documents.
- Manage clients and provide timely responses to their questions and requests.
- Comply with Company policies, procedures, and compliance rules and regulations.
REQUIREMENTS
- 3-6 years of client relationship experience
- Ability to manage multiple projects and clients
- Strong communication and interpersonal skills
- Must be flexible, detailed oriented, highly organized, and professional with the ability to multi-task and work under pressure.
- Ability to travel out of State for property site visits or client appointments
Method of Application
Interested and qualified candidates should send their CV to: careers@smash.com.ng using the Job Title and Location as the subject of the email.
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