Job Roles at MSI Reproductive Choices

Job Description

• This role is part of the Marketing and Communications Team working directly to support efficient and effective community mobilization activities, strengthen accountability, improve partnerships, policy advocacy, corporate visibility, youth engagement, and stakeholder mobilization.
• S/he will serve as liaison, facilitating new partnerships and strengthening existing relationships with policy makers, and religious/traditional and youth gatekeepers at national and state levels. Helping to drive the broader MSI Nigeria partnership goals.
• S/he will lead and facilitate innovative youth engagement and MSI Nigeria's responsiveness to youth mobilization and service provision.
• S/he will lead the regional advocacy and services marketing component of all existing and new projects within the region.
• S/he is required to synergize with the Regional Manager and other teams within the region in the effective delivery of tasks and expected results.
• The post holder is required to demonstrate initiative; energy; persistence; results orientation; drive; integrity and discretion; enthusiasm; and commitment to personal development in the excellent delivery of work against these responsibilities.

Responsibilities
Coordinate Community mobilization activities and strengthen accountability:

• Initiate and provide a support system for effective and efficient community mobilization.
• Supervise and support SBCC Officers in the region of coverage to conduct effective mobilization.
• Facilitate and ensure proper community entry activities are conducted by mobilisers during mobilization.
• Ensure standard and prompt delivery of mobilization activities by mobilisers against set MSI Nigeria’s indicators.
• Lead training of mobilisers and community-level volunteers on MSI Nigeria thematic areas.
• Provide on-the-spot check of mobilization activities in implementation communities.
• Support implementation of Human Centred Design (HCD) and other innovative demand generation and marketing activities in the region.
• Support cohort of mobilisers in the development and implementation of annual and quarterly work plans.
• Support marketing and mobilization training during the onboarding clinical providers.
• Support equitable distribution of marketing and communication materials across the region.

Lead Content Development for MSI Nigeria Communication/Documentation:

• S/he is required to identify, develop, document, and promptly report high-impact success stories and communication content to meet the needs of the region and the entire MSI Nigeria e.g., Newsletter stories, Blog and social media content, action photographs, etc.
• Lead the content generation and documentation of communication materials for various uses
• Identify, penetrate and facilitate dissemination of MSI Nigeria content on strategic social media groups with high following of youth, adolescent, and Women of Reproductive Age (WRA) to increase visibility and referral to MSI Nigeria service providers and products.

Advocacy/External Relations, Communication and Representation of MSI Nigeria:

• Lead in the formation of effective partnerships within the development arena to increase collaboration and recognition for MSI Nigeria’s work; Influence policy, and grant making decisions of donors within the region:
• Ensure visibility and raise the profile of MSI Nigeria among key stakeholders, including donors and partners.
• Participate and represent MSI Nigeria in regional/state level Sexual and Reproductive Health (SRH) technical working group meetings and maintain professional relationship with strategically placed individuals within target institutions.
• Create and explore all opportunities to highlight MSI Nigeria’s policy messages and technical expertise to a wider audience through media channels and special events, linking with the regional manager, communications and clinical teams as required.
• Monitor and report relevant state and regional health and development policy developments.
• Build strong relationships with key policy makers and cooperating with partners in order to influence policy change and place MSI Nigeria in a strong position.
• Identify key policy and advocacy issues affecting SRH and MSI Nigeria interventions at regional and state levels and report same quarterly.
• Conduct quarterly socio-political analysis framework to understand and advise management on clients/community’s experiences resulting from intersections of culture, politics and religion across MSI Nigeria’s regional offices.
• Engage with critical stakeholders in the SRH industry and position MSI Nigeria as a family planning and sexual and reproductive health thought leader.

Reporting, Monitoring, and Evaluation:

• Track and report all advocacy and mobilization engagements in the region.
• Test run advocacy and communication materials in conjunction with RM&E unit before finalization and deployment for general population use.
• Prepare and submit monthly technical, progress and program monitoring reports to MSI Nigeria and donors according to schedules and guidelines or as relevant for management decision to line managers.
• Use routine data from CliC and the Marketing Activities Reporting (MAR) template to target demand generation effort and reach clients more effectively.

Others:

• Carry out any other duties as reasonably requested by the line manager and/or management.
• Willingness to travel within and outside the country as may be required.

Requirements

• BSc / BA Degree in communication, Arts, marketing, and related field; MA/MSc in these areas would be an added advantage.
• Proven abilities to set priorities, to multi-task, and to work collaboratively across technical disciplines
• Possess outstanding professional reputation and have strong demonstrated interpersonal, written, and oral presentation skills.
• Strong results orientation, with the ability to challenge existing mind-sets and provide reasons and solutions for change.
• Excellent spoken and written English.
• Good computer skills (particularly Word, Excel and database).
• Technical expertise in the area of advocacy, demand creation/marketing, social marketing, reproductive health, maternal, HIV and/or child health preferred.
• Have relevant experience in similar position.
• Possess high level representation and strong presentation skills.
• Relevant experience in planning of advocacy campaigns and designing, planning, and implementing SBCC efforts and/or community-level activities, including communication campaigns and trainings will be an added advantage.
• Demonstrated ability to coordinate closely with government staff, effectively manage their expectations, and build capacity.

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The Role

• The Regional Manager is a key member of the Programme Operations Team and will work closely with regional team members to achieve MSI Nigeria Reproductive Choices objectives.
• S/he is responsible for supporting the delivering of strategies targeted to field operations implementation of MSI Nigeria ’s channel objectives in assigned region and may, from time-to-time travel to the states for support visits.
• She/he supports the Operations Director in directing the operational activities of the organisation to ensure effective implementation, continual improvement and strengthening of MSI NIGERA ’s service delivery channels in the region.
• These include Outreach, Social Franchise, Public Sector Support (PSS), donor project implementation, relationship management, partnership management with partner institutions, procurement and logistics, fleet management and coordination for MSI Nigeria field implementation team members.
• Reporting to Director Operations, the holder will be responsible for achieving operation’s channel sustainability, effective management, high productivity, and growth in his/her region.
• He/she supports the coordination, preparation and execution of field operating budgets, and work plans; ensures that financial, administrative and logistical resources to field focal team adheres to MSI Nigeria minimum standards; and assures quality operations in line with annual and long-term strategic goals and objectives.

Key Responsibilities
Field Operations Management:

• Follows up with regional teams in the assigned region to ensure that agreed tasks are delivered on schedule.
• Work closely and coordinate support office functions and channels to regional and programme managers to ensure leadership and growth of centers, outreach, MS Ladies, Public Sector Support(PSS), and Social Franchising operations
• Support regional and state teams in the development of annual and quarterly budgets and financial performance targets, and monitoring budget management and performance.
• Ensure equitable distribution of resources according to the work plans and resource needs of all team members.
• Monitor progress of field activities and make adjustments as necessary to ensure successful completion of set objectives
• Work with regional logistics teams to implement an effective system for the supply of commodities to match client demands.
• meetings, conferences, and presentations while developing and maintaining professional relationships with colleagues and donors in the country, region or worldwide networks as required
• Continuously mentor and support the team to build their capacity on data management, quality, analysis, research, and evaluation, including the Management Information System (MIS)
• Recommend to CMT the viability of channels based on review of data and income
• Lead in Team budget management, including any other duty reasonably assigned by the country director.

Programme Operations, Implementation and Management:

• Provide budget codes and track approvals versus actual expenses.
• Review staff advances and retirements and ensure all compliance measures are in place
• Lead in setting up new state teams and channels; launching new offices and supporting them to grow to high productivity and efficiency.
• Work closely with field operations team members, take a strategic, forward-looking role in establishing MSI Nigeria's future programme direction, with particular focus on driving MSI Nigeria towards programme sustainability.
• Draft and implement regional operations workplans in consultation and co-ordination with other departments, including overseeing field operations, budget management reviews, and approvals in the assigned.
• Ensure all field activities are implemented on time, to scale, within budget, and to quality

Advocacy and Stakeholder Management:

• Lead on the formation of effective partnerships within the development arena to increase the status and level of recognition for MSI Nigeria’s work and to influence policy, practice, and grant-making decisions of donors and the NGO sector in assigned states
• Ensure visibility and raise the profile of MSI Nigeria among key stakeholders, including selected donors partners, by organizing and attending meetings and maintaining professional relationships with strategically placed individuals within target institutions
• Create and support opportunities to highlight MSI Nigeria policy messages and technical expertise to a wider audience through media channels and special events, linking with communications and clinical teams as required
• Working in the states of the region, build strong relationships with key policy makers and cooperating partners in order to influence policy change and place MSI Nigeria in a strong position
• Lead in leveraging on relationships with influential people to the benefit of the region and country programme, such as in recognition, and sales of SM products.

Reporting, Monitoring and Evaluation:

• Collate monthly, quarterly and annual Operations reports flowing from all focal channel staff in the region
• Work with Regional RM&E to produce regional monthly factsheet.
• Manage and report periodically on the field implementation of regional annual work-plan among others.
• Work with the Operations Director to ensure operations data management alignment with field strategy, agreement on annual targets and inclusion of data collection and analysis activities in the work plan
• Work with regional channel focal staff to ensure at least one human interest story or success story are produced monthly. This must be well documented and presented as part of quarterly reports.
• Produce progress reports for the Line Manager for assigned regions on a regular basis.

Leadership:

• As a senior member of the operations team, demonstrate a strong commitment to MSI Nigeria ’s mission and goals and encourage a similar commitment from all team members.
• Link, train and harmonise different channel and support units in the regions to work efficiently together in order to meet field operations requirements as well as achieve MSI Nigeria goals
• Ensure that a high level of communication is maintained with other MSI Nigeria departments, as well as with external partners.
• Encourage a positive culture, work environment and attitude among all team members.
• From time to time represent the organisation at meetings, workshops, or other forums

Other:

• From time to time, carry out any other duties as reasonably requested by the Operations Director and/or management.

Required Qualifications, Experience & Skills

• At least a First Degree in Communication, Public Health, Social Development, Management or related disciplines required.
• At least six (6) years post-NYSC experience in INGO
• Experience in USAID / DFiD/BMGF or other donor-funded projects is an asset.
• Experience in project management
• Proven excellent technical oral, written, and editing abilities.
• Ability to present and write for multiple audiences.
• Extensive working knowledge of Microsoft Office
• Ability to work well with others in team environments.
• Must be able to satisfy stakeholders.
• Should be able to work in deadline-driven/results-oriented atmospheres.
• Strong people management skills
• Strategic guidance and planning skills.
• Report writing.