Job Vacancies at Traction Apps

Job Description

• We are on the lookout for a Quality Assurance Specialist who will be responsible for ensuring the ticketing, call center and issues resolution processes observe the company’s quality standards in implementing.

Responsibilities

• Create a systematic, process-driven approach to customer outreach and relationship management
• Identify and source opportunities through inbound lead follow-up and outbound engagement
• Deliver a great experience to our customers while engaging - you will represent our brand and be our customers’ liaison internally
• Coordinate with the product, other commercial and operations teams to optimally deliver to customers
• Interpret, build upon, and comply with company quality assurance standards
• Carefully maintain and monitor complaint, call center and ticketing processing through records and tracking systems, including root cause and corrective actions
• Document quality assurance activities with internal reporting and audits
• Develop new standards for customer issues management, with improvements as needed, and create testing protocols for implementation across all teams
• Pursue continuing education on new solutions, technology, and skills to ensure company-wide compliance
• Analyze and investigate Traction product complaints or reported quality issues to ensure closure in accordance with company guidelines and external regulatory requirements
• Develop or update company complaint and inspection procedures to ensure capture and investigation, as well as proper documentation of complaints
• Monitor, maintain and analyze problem logs to identify and report recurring issues to management and product development teams

Requirements

• B.Sc in relevant field
• 2+ years experience in issue resolution or call center experience
• Ability to multitask efficiently and handle competing priorities at once
• Strong written and verbal communications skills, presentation and facilitation skills
• Proficient in: Microsoft Office Suite including Excel, PowerPoint, Project, and Word
• Strong decision making and problem solving skills.

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Job Summary

• We are currently on the lookout for a Credit Underwriting Lead to support our team.

Responsibilities

• Analyze corporate transactions, credit worthiness of clients using liquidity and solvency ratios, thorough collateral analysis, character of the promoters etc
• Analyze the risks inherent in transactions and recommend the approval or decline of transactions
• Analyze and interpret complex financial data to make decisions
• Undertake risk analysis using quantitative and qualitative techniques
• Keep company’s risk exposure within set limits and partake in adjusting such limits where there is need
• Improve the loan approval process by bringing on board several verification processes and also bring ideas that enhance the internal control system of the Department.
• Evaluate financial statements, historical trends, projections management performance, company cash flow, capital structure and collateral analysis.
• Review applications for credit facilities to point out deviations from the Firm’s credit policy and highlight quality assurance issues in credit proposals received from business areas.
• Prepare, review and analyze the creditworthiness of all potential customers based on risk criteria.

Requirements

• A minimum of five years experience managing credit risk and/or underwriting teams
• Experience and knowledge of commercial credit underwriting, financial risk modeling, and cash flow forecasting
• The ability to accurately transform business and financial data that outlines potential credit risks and present dynamic mitigation strategies
• Strong knowledge of accounting principles and comfort with evaluating financial statements and business models across a range of industries.

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Location: Port Harcourt, Rivers

Job Description

• We are on the lookout for a Merchant Support Officer resident in PHC who will be responsible for providingreactive and proactive support to assigned merchants and POS deployment.

Responsibilities

• Conduct regular visits and support of Merchants to ensure up-time on POS
• terminals.
• Provide on-site support to customers that use Traction apps products
• Attend customers' complaints, enquiries, and resolve issues via phone and first level support.
• Work hand in hand with the sales team to carry out deployments and deliver on leads.
• Prepare and submit daily activity reports including issue resolved, feedback and performance report.
• Escalate the issues/complaints to higher authority for solution if needed.
• Conduct network maintenance, troubleshooting, and debugging of the POS terminals.

Requirements

• B.Sc Degree preferred
• At least 2 years experience in a relevant role
• Thorough understanding of the Fintech industry
• Ability to relate professionally with merchants/customers, attending to their needs in a proactive manner
• Strong communication skills.