Merchant Support Officer at Traction Apps

Location: Port Harcourt, Rivers

Job Description

• We are on the lookout for a Merchant Support Officer resident in PHC who will be responsible for providingreactive and proactive support to assigned merchants and POS deployment.

Responsibilities

• Conduct regular visits and support of Merchants to ensure up-time on POS
• terminals.
• Provide on-site support to customers that use Traction apps products
• Attend customers' complaints, enquiries, and resolve issues via phone and first level support.
• Work hand in hand with the sales team to carry out deployments and deliver on leads.
• Prepare and submit daily activity reports including issue resolved, feedback and performance report.
• Escalate the issues/complaints to higher authority for solution if needed.
• Conduct network maintenance, troubleshooting, and debugging of the POS terminals.

Requirements

• B.Sc Degree preferred
• At least 2 years experience in a relevant role
• Thorough understanding of the Fintech industry
• Ability to relate professionally with merchants/customers, attending to their needs in a proactive manner
• Strong communication skills.