Traction Apps is a one-stop platform for small businesses to accept payments, run their businesses, and access capital for growth, We are building the operating system for SMEs in Africa!
We are on the lookout for a Merchant Support Officer resident in PHCwho will be responsible for providingreactive and proactive support to assigned merchants and POS deployment.
Responsibilities
Conduct regular visits and support of Merchants to ensure up-time on POS
terminals.
Provide on-site support to customers that use Traction apps products
Attend customers' complaints, enquiries, and resolve issues via phone and first level support.
Work hand in hand with the sales team to carry out deployments and deliver on leads.
Prepare and submit daily activity reports including issue resolved, feedback and performance report.
Escalate the issues/complaints to higher authority for solution if needed.
Conduct network maintenance, troubleshooting, and debugging of the POS terminals.
Requirements
B.Sc Degree preferred
At least 2 years experience in a relevant role
Thorough understanding of the Fintech industry
Ability to relate professionally with merchants/customers, attending to their needs in a proactive manner
Average Salaries in Nigeria in 2026This guide brings together the average salary in Nigeria based on recent 2026 salary benchmarks. Salaries are listed by industry, experience level and city to give jobseekers, employers and HR professionals a more useful picture of salary levels in Nigeria in 2026.
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