Latest Jobs at PalmPay

Key Responsibilities

• Proactively contact customers with delinquent accounts to negotiate repayment and resolve outstanding balances
• Consistently meet and exceed monthly recovery targets through effective communication and negotiation strategies
• Ensure strict adherence to FCCPC regulations and internal company compliance policies during all collection activities
• Accurately document customer interactions, commitments, and payment agreements in the internal CRM/database
• Handle customer inquiries and disputes professionally while maintaining a positive customer experience
• Secure one-time settlements and develop structured and sustainable repayment plans based on customer’s financial situations

Requirements

• Minimum of OND / HND / B.Sc in any related field
• Minimum of 1 year experience in loan/phone collection, tele-recovery, or debt recovery
• Strong negotiation and communication skills
• Ability to work in a fast-paced, target-driven environment
• Familiarity with FCCPC rules will be an added advantage
• Proficiency in CRM or collection management platforms is a plus

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Key Responsibilities

• Conduct on-site visits to users with overdue balances to secure repayment of outstanding installments
• Engage users to understand financial challenges and agree on realistic repayment arrangements
• Verify and update customer information and repayment status promptly in the recovery system
• Retrieve devices or collateral from customers who default, in line with company recovery procedures and documentation
• Maintain productive relationships with local police authorities within the assigned LGA to support long-overdue or fraudulent cases where necessary
• Report field collection activities, observations, and suspected fraud cases to the supervisor as required
• Collaborate with the Risk Control and Customer Service teams to support enhanced repayment performance
• Uphold professionalism and protect the company’s brand reputation during all field operations

Requirements

• SSCE / OND / HND / B.Sc in any related discipline
• Minimum of 1 year experience in field collections, field agent operations, or related roles
• Strong negotiation and interpersonal communication skills
• Ability to work under pressure and meet weekly/monthly recovery targets
• Willingness to travel within assigned territory
• Familiarity with FCCPC recovery guidelines is an added advantage
• Must be street-smart and maintain high ethical standard

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• This role requires strong communication skills, persuasive selling ability, and a passion for helping customers access mobile devices through flexible payment plans.

Key Responsibilities:

• Actively approach and engage walk-in customers at 3C HUB retail locations to promote Flexi MFB’s mobile installment financing product
• Explain product features, payment plans, eligibility criteria, and financing terms in a clear and professional manner
• Assist customers with onboarding, application submission, and required documentation
• Provide accurate information, answer customer inquiries, and address concerns to ensure a seamless experience
• Work closely with store staff and Flexi MFB operations teams to ensure efficient loan processing and approvals
• Track daily leads, applications, conversions, and other assigned sales metrics
• Follow up with pending customers to ensure completion of applications and final approvals
• Ensure compliance with Flexi MFB sales guidelines, customer verification processes, and KYC requirements
• Represent the Flexi MFB brand professionally while maintaining strong customer satisfaction and service standards

Requirements

• Minimum of OND, NCE, or equivalent qualification
• Prior experience in sales, field marketing, retail banking, or telecom product sales is an added advantage
• Strong communication, persuasion, and negotiation skills
• Ability to work in a fast-paced retail environment with daily customer interaction
• Basic understanding of consumer lending and mobile phone markets (preferred, but not required)
• Computer literacy and ability to use smartphones or digital onboarding tools effectively
• Result-driven mindset with a focus on meeting and exceeding sales targets

Key Competencies

• Customer service mindset
• Confidence and resilience
• Ability to build rapport quickly
• Accountability and professionalism
• Goal-oriented with strong follow-throug