Field Collection Officer at PalmPay

Key Responsibilities

• Conduct on-site visits to users with overdue balances to secure repayment of outstanding installments
• Engage users to understand financial challenges and agree on realistic repayment arrangements
• Verify and update customer information and repayment status promptly in the recovery system
• Retrieve devices or collateral from customers who default, in line with company recovery procedures and documentation
• Maintain productive relationships with local police authorities within the assigned LGA to support long-overdue or fraudulent cases where necessary
• Report field collection activities, observations, and suspected fraud cases to the supervisor as required
• Collaborate with the Risk Control and Customer Service teams to support enhanced repayment performance
• Uphold professionalism and protect the company’s brand reputation during all field operations

Requirements

• SSCE / OND / HND / B.Sc in any related discipline
• Minimum of 1 year experience in field collections, field agent operations, or related roles
• Strong negotiation and interpersonal communication skills
• Ability to work under pressure and meet weekly/monthly recovery targets
• Willingness to travel within assigned territory
• Familiarity with FCCPC recovery guidelines is an added advantage
• Must be street-smart and maintain high ethical standard