Phone Collection Officer at PalmPay

Key Responsibilities

• Proactively contact customers with delinquent accounts to negotiate repayment and resolve outstanding balances
• Consistently meet and exceed monthly recovery targets through effective communication and negotiation strategies
• Ensure strict adherence to FCCPC regulations and internal company compliance policies during all collection activities
• Accurately document customer interactions, commitments, and payment agreements in the internal CRM/database
• Handle customer inquiries and disputes professionally while maintaining a positive customer experience
• Secure one-time settlements and develop structured and sustainable repayment plans based on customer’s financial situations

Requirements

• Minimum of OND / HND / B.Sc in any related field
• Minimum of 1 year experience in loan/phone collection, tele-recovery, or debt recovery
• Strong negotiation and communication skills
• Ability to work in a fast-paced, target-driven environment
• Familiarity with FCCPC rules will be an added advantage
• Proficiency in CRM or collection management platforms is a plus