Latest Jobs at Hugo Technologies

What You’ll Be Doing

• This role is critical to the daily success of the Corporate People Operations team. You will be responsible for the executing, coordinating and providing key operational and administrative support across the employee lifecycle. This is a hands-on role where your bias to action and willingness to learn will directly contribute to process improvement and high-quality employee support.

Responsibilities

• Provide timely first-line support to employees on people-related inquiries, escalating complex issues to the People Operations Manager.
• Execute and coordinate core HR administration tasks, including drafting employee letters, managing documentation, and ensuring accurate records management.
• Ensure prompt and professional resolution of employee requests through email, internal channels, and the Zoho People Helpdesk.
• Coordinate the administrative aspects of onboarding for Corporate employees, ensuring all documentation, system access, and scheduling are complete for a seamless new-hire experience.
• Track and manage probation processes, including confirmations, extensions, and related communications.
• Support the offboarding process by coordinating system deactivations, processing final documentation, and assisting with exit workflows.
• Maintain accurate and up-to-date employee data in Zoho People, ensuring integrity across all lifecycle changes.
• Coordinate the administration of employee benefits processes, including HMO, pension, Group Life Insurance, and background checks, ensuring timely execution and record-keeping under the guidance of the People Operations Manager.
• Manage the day-to-day workflow of the Zoho People Helpdesk, ensuring employee requests are logged, routed, and resolved consistently and efficiently.
• Coordinate team meetings, scheduling, and produce accurate meeting notes for the People Operations team.
• Conduct research on HR best practices, policy updates, and process-related topics to support team initiatives.
• Proactively contribute to the execution of employee engagement initiatives and events.

What Qualifications You’ll Need

• Bachelor’s degree in Human Resources, Business Administration, Psychology, or a related field.
• 3-5 years of hands-on experience in an HR or People Operations support role.
• Familiarity with core HR processes including onboarding, offboarding, employee administration, and HR systems management.
• Ability to work with People data and generate basic reports to support operational decision-making.
• Bias to Action & Quickness with an intrinsic drive to execute tasks efficiently and solve problems proactively.
• Exceptional organizational skills and flexibility to manage shifting priorities and embrace new challenges in a dynamic environment.
• Strong written and verbal communication skills with a clear service-oriented approach.
• Highly organized, detail-oriented, and able to manage multiple priorities effectively.

Preferred Background

• Demonstrated ability to handle sensitive employee information with high levels of discretion and confidentiality.
• Strong organizational, analytical, and problem-solving skills with attention to detail.
• High emotional intelligence and a collaborative, service-oriented approach to working with employees and cross-functional stakeholders.

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What You’ll Be Doing

• This role is critical to stabilizing and scaling Hugo’s Corporate compensation and people decision-making. You will own Total Rewards governance and People Analytics for the Corporate organization, ensuring we have clear rules, strong data, and consistent processes for offers, pay decisions, and progression.
• You will reduce compensation exceptions, improve internal equity, and create simple, defensible frameworks that help leaders make fast, fair decisions.
• This is a hands-on role with high visibility and strong cross-functional partnerships with Talent Acquisition, Finance, and the People Operations team.

Responsibilities

TOTAL REWARDS GOVERNANCE (OFFERS, PAY, EQUITY)

• Own and maintain compensation governance for Corporate roles, including pay bands usage, offer guardrails, and exception handling.
• Partner with Talent Acquisition to implement a structured offer process, including compensation checks prior to sending offers and clear approval paths for exceptions.
• Build and manage an “exceptions log” with root-cause analysis, trends, and remediation actions to reduce repeat exceptions.
• Conduct internal equity and compression reviews, flagging risks and proposing adjustment approaches with clear rationale and prioritization.
• Support leadership decisions on salary adjustments, promotions, progression changes, and COLA processes with consistent rules and documentation.
• Create and maintain compensation documentation, templates, and decision records that are audit-ready and easy to understand.

JOB LEVELING AND PROGRESSION SUPPORT

• Maintain alignment between job levels, bands, and progression decisions in partnership with the People Lead and People Partners.
• Support the evolution of job architecture and role leveling by ensuring it is operationally usable, measurable, and consistently applied.
• Define and manage the mechanics of promotions and pay changes (inputs, review process, approvals, communication templates).

PEOPLE ANALYTICS AND REPORTING

• Build and maintain core People dashboards for Corporate, including headcount, attrition, comp distribution, range penetration, equity flags, and exceptions.
• Ensure clean, reliable People data across systems (Zoho and shared trackers), partnering with People Ops on data hygiene and process adherence.
• Provide monthly insights to leadership on compensation health, budget impact, and key workforce trends.

CROSS-FUNCTIONAL PARTNERSHIPS (FINANCE, TA, PEOPLE OPS)

• Partner with Finance to strengthen payroll inputs governance, ensuring People decisions are accurate, documented, and executed correctly.
• Partner with TA to standardize offer letters inputs, approval workflows, and turnaround times.
• Collaborate with People Operations to embed compensation workflows into Zoho Helpdesk and operating routines.

What Qualifications You’ll Need

• Bachelor’s degree in Human Resources, Finance, Economics, Business Administration, Statistics, or a related field.
• 5-8 years of experience in Total Rewards, Compensation, People Analytics, HR Operations, or a closely related role, with clear ownership of compensation processes.
• Strong Excel/Google Sheets capability, including building structured trackers, audit trails, and dashboards.
• Demonstrated experience implementing compensation governance such as bands usage, approvals, and exception management.
• Strong analytical skills with the ability to translate data into clear decisions and recommendations.
• Confidence working with senior stakeholders and influencing decisions with clarity and structure.
• High discretion and strong judgment when handling confidential compensation information.
• Strong written and verbal communication skills with the ability to simplify complex topics for non-HR audiences.

Preferred Background

• Experience supporting compensation decisions in a fast-paced, high-growth environment with frequent hiring.
• Familiarity with Nigerian payroll inputs, statutory deductions, and how HR decisions translate into payroll execution (partnership with Finance).
• Experience with HRIS and ticketing/helpdesk workflows (Zoho People is a plus).
• Exposure to job leveling frameworks and progression systems.
• Comfortable operating in ambiguity and creating structure where processes are not yet mature.