Jobs at UNOCASA Limited

General Description

• The Operations Manager will assist with establishing and maintaining the standards of the Spa etiquette and service in all interactions with guests and staff. You will be responsible for the effective tasks of the spa and keeping up with solid client connections.
• The Operations Manager would also oversee stock taking and balance with the Accountant. He/she would work closely with the HR team to oversee the deliverables of the tasks and manage rewards and sanctions as required

Responsibilities

• Manage and oversee activities and spa operations.
• Arrange and manage employee work schedules, considering different occasions and peak times.
• Compile reports – including treatment feedback, management reports etc., maintain weekly, monthly, and annual financial tracking spreadsheets
• Ensure proper cleaning of equipment and tools after use and following hygiene practices across all spa rooms.
• Maintain tracking of calls carried out by front desk officers; ensure contacts of new clients are uploaded
• Monitor stock and ordering products as and when required.
• Participate in hiring activities and training new hires as required.
• Track the payments received from clients and ensure there is no financial loss
• Maintain records of all transactions and present it to the CEO on a daily and monthly basis.

Key Competencies

• Minimum of 3 years of work experience as a Spa Operations Manager, or a similar role.
• Exceptional management and leadership skills
• Excellent oral and written communication skills
• Basic knowledge of bookkeeping and inventory procedures
• Customer-oriented individual and an outstanding problem-solver
• A keen eye on details.
• Proficiency in Microsoft Office.
• Good analytical/critical thinking
• Excellent attention to detail and ability to lead a team to deliver great results
• Ability to organise data efficiently and prepare reports
• Ability to prioritize workload and multitask.

go to method of application »

Job Description

• We are currently seeking a friendly, organized, and customer-oriented Front Desk Officer to join our team at our Med Spa.
• As the first point of contact for our clients, you will play a crucial role in providing exceptional customer service and ensuring smooth operations at the front desk.
• Your primary responsibility will be to greet clients, schedule appointments, and assist with administrative tasks to support the efficient functioning of the spa.

Responsibilities

• Welcome and greet clients in a warm and professional manner as they arrive at the spa.
• Answer phone calls, emails, and inquiries promptly and courteously, providing information about services, pricing, and availability.
• Schedule client appointments accurately using our booking system, ensuring proper documentation of all appointments and cancellations.
• Coordinate with spa staff to manage appointment schedules, ensuring optimal utilization of resources and timely service delivery.
• Process client payments, issue receipts, and maintain accurate records of transactions.
• Maintain cleanliness and organization at the front desk area, including the reception area, waiting area, and retail displays.
• Monitor inventory levels of spa products and supplies, and place orders as needed.
• Assist with administrative tasks such as filing, data entry, and updating client records.
• Address client concerns or complaints promptly and escalate issues to management when necessary.
• Collaborate with spa management and staff to uphold high standards of customer service and professionalism.
• Adhere to spa policies and procedures, including confidentiality guidelines and safety protocols.
• Stay informed about spa services, promotions, and special events to effectively communicate with clients.

Requirements

• High School Diploma or equivalent qualification.
• Proven experience in a customer service or front desk role, preferably in a spa or hospitality environment.
• Excellent communication and interpersonal skills, with a friendly and welcoming demeanor.
• Strong organizational and multitasking abilities, with attention to detail.
• Proficiency in using computerized booking systems and basic office software (e.g., Microsoft Office).
• Ability to work effectively in a fast-paced environment and remain calm under pressure.
• Flexibility to work evenings, weekends, and holidays as needed.
• Knowledge of spa services and products is a plus.

go to method of application »

Job Description

• We are seeking a skilled and compassionate Aesthetic Nurse to join our team. As an Aesthetic Nurse, you will be responsible for performing a variety of cosmetic procedures and treatments to enhance the appearance and well-being of our clients.
• Your primary goal will be to provide safe, effective, and personalized care while maintaining the highest standards of professionalism and client satisfaction.

Responsibilities

• Conduct consultations with clients to assess their aesthetic goals and medical history.
• Administer cosmetic treatments such as injectables (Botox, dermal fillers), laser therapies, chemical peels, and other non-invasive procedures.
• Provide pre- and post-treatment care instructions to clients, including potential side effects and follow-up appointments.
• Maintain accurate medical records and treatment documentation in compliance with regulatory standards.
• Collaborate with other members of the healthcare team to ensure comprehensive care and optimal patient outcomes.
• Stay updated on industry trends, new techniques, and products through continuing education and professional development.
• Uphold patient confidentiality and privacy at all times.
• Adhere to safety protocols and infection control measures to maintain a safe and hygienic clinical environment.
• Build and maintain positive relationships with clients, addressing any concerns or questions with empathy and professionalism.
• Assist with administrative tasks as needed, such as scheduling appointments and managing inventory.

Requirements

• Valid registered nursing (RN) license in the state of practice.
• Certification in aesthetic nursing or relevant cosmetic procedures preferred.
• Proven experience working as an Aesthetic Nurse or in a similar role.
• In-depth knowledge of cosmetic procedures, products, and equipment.
• Excellent clinical skills with a focus on patient safety and comfort.
• Strong communication and interpersonal skills.
• Ability to work independently as well as part of a multidisciplinary team.
• Attention to detail and commitment to maintaining high standards of care.
• Flexibility to work evenings or weekends as needed.
• CPR and Basic Life Support (BLS) certification required.
• If you meet the above requirements and are passionate about helping clients achieve their aesthetic goals, we invite you to apply for this rewarding opportunity.

go to method of application »

Job Description

• We are seeking a skilled and dedicated Spa Therapist to join our team.
• As a Spa Therapist, you will be responsible for providing exceptional spa treatments and services to our clients while maintaining a serene and welcoming environment.
• Your primary goal will be to ensure our clients' relaxation, rejuvenation, and satisfaction during their spa experience.

Responsibilities

• Perform a variety of spa treatments including massages, facials, body wraps, and other body treatments according to established protocols and standards.
• Consult with clients to assess their needs, preferences, and any medical conditions that may affect the treatment.
• Customize treatments to meet the individual needs of each client, ensuring their comfort and satisfaction.
• Maintain cleanliness and organization of treatment rooms, ensuring all equipment and supplies are properly sanitized and stocked.
• Provide information to clients about spa services, products, and promotions.
• Uphold the highest standards of professionalism, including punctuality, appearance, and communication with clients and colleagues.
• Follow all safety and sanitation policies and procedures to ensure the well-being of clients and staff.
• Attend training sessions and workshops to enhance skills and knowledge of spa treatments and products.
• Handle client inquiries, feedback, and complaints with professionalism and empathy, ensuring a positive resolution.
• Collaborate with other spa team members to ensure a seamless and enjoyable experience for clients.
• Maintain accurate records of client treatments and preferences, adhering to confidentiality guidelines.

Requirements

• Proven experience as a Spa Therapist or similar role, preferably in a high-end spa or luxury hotel environment.
• Certification or license in Massage Therapy or Esthetics from an accredited institution.
• Proficiency in performing a variety of spa treatments including massages, facials, and body treatments.
• Strong communication and interpersonal skills with the ability to build rapport with clients.
• Excellent customer service skills with a focus on providing personalized experiences.
• Ability to work independently as well as part of a team in a fast-paced environment.
• Flexibility to work evenings, weekends, and holidays as needed.
• Knowledge of spa products and their benefits.
• Attention to detail and commitment to maintaining a clean and organized work environment.
• Ability to adapt to changing client needs and preferences.
• Physical stamina to perform spa treatments for extended periods.
• CPR and First Aid certification is a plus.