Front Desk Officer - Med Spa at UNOCASA Limited

Job Description

• We are currently seeking a friendly, organized, and customer-oriented Front Desk Officer to join our team at our Med Spa.
• As the first point of contact for our clients, you will play a crucial role in providing exceptional customer service and ensuring smooth operations at the front desk.
• Your primary responsibility will be to greet clients, schedule appointments, and assist with administrative tasks to support the efficient functioning of the spa.

Responsibilities

• Welcome and greet clients in a warm and professional manner as they arrive at the spa.
• Answer phone calls, emails, and inquiries promptly and courteously, providing information about services, pricing, and availability.
• Schedule client appointments accurately using our booking system, ensuring proper documentation of all appointments and cancellations.
• Coordinate with spa staff to manage appointment schedules, ensuring optimal utilization of resources and timely service delivery.
• Process client payments, issue receipts, and maintain accurate records of transactions.
• Maintain cleanliness and organization at the front desk area, including the reception area, waiting area, and retail displays.
• Monitor inventory levels of spa products and supplies, and place orders as needed.
• Assist with administrative tasks such as filing, data entry, and updating client records.
• Address client concerns or complaints promptly and escalate issues to management when necessary.
• Collaborate with spa management and staff to uphold high standards of customer service and professionalism.
• Adhere to spa policies and procedures, including confidentiality guidelines and safety protocols.
• Stay informed about spa services, promotions, and special events to effectively communicate with clients.

Requirements

• High School Diploma or equivalent qualification.
• Proven experience in a customer service or front desk role, preferably in a spa or hospitality environment.
• Excellent communication and interpersonal skills, with a friendly and welcoming demeanor.
• Strong organizational and multitasking abilities, with attention to detail.
• Proficiency in using computerized booking systems and basic office software (e.g., Microsoft Office).
• Ability to work effectively in a fast-paced environment and remain calm under pressure.
• Flexibility to work evenings, weekends, and holidays as needed.
• Knowledge of spa services and products is a plus.