Spa Therapist at UNOCASA Limited

Job Description

• We are seeking a skilled and dedicated Spa Therapist to join our team.
• As a Spa Therapist, you will be responsible for providing exceptional spa treatments and services to our clients while maintaining a serene and welcoming environment.
• Your primary goal will be to ensure our clients' relaxation, rejuvenation, and satisfaction during their spa experience.

Responsibilities

• Perform a variety of spa treatments including massages, facials, body wraps, and other body treatments according to established protocols and standards.
• Consult with clients to assess their needs, preferences, and any medical conditions that may affect the treatment.
• Customize treatments to meet the individual needs of each client, ensuring their comfort and satisfaction.
• Maintain cleanliness and organization of treatment rooms, ensuring all equipment and supplies are properly sanitized and stocked.
• Provide information to clients about spa services, products, and promotions.
• Uphold the highest standards of professionalism, including punctuality, appearance, and communication with clients and colleagues.
• Follow all safety and sanitation policies and procedures to ensure the well-being of clients and staff.
• Attend training sessions and workshops to enhance skills and knowledge of spa treatments and products.
• Handle client inquiries, feedback, and complaints with professionalism and empathy, ensuring a positive resolution.
• Collaborate with other spa team members to ensure a seamless and enjoyable experience for clients.
• Maintain accurate records of client treatments and preferences, adhering to confidentiality guidelines.

Requirements

• Proven experience as a Spa Therapist or similar role, preferably in a high-end spa or luxury hotel environment.
• Certification or license in Massage Therapy or Esthetics from an accredited institution.
• Proficiency in performing a variety of spa treatments including massages, facials, and body treatments.
• Strong communication and interpersonal skills with the ability to build rapport with clients.
• Excellent customer service skills with a focus on providing personalized experiences.
• Ability to work independently as well as part of a team in a fast-paced environment.
• Flexibility to work evenings, weekends, and holidays as needed.
• Knowledge of spa products and their benefits.
• Attention to detail and commitment to maintaining a clean and organized work environment.
• Ability to adapt to changing client needs and preferences.
• Physical stamina to perform spa treatments for extended periods.
• CPR and First Aid certification is a plus.