Tour Guide - Park at Kloverharris Limited

We are seeking for a friendly, confident, and customer-oriented Tour Guide who will be responsible for welcoming visitors, providing guided tours around the park, sharing relevant information about the park's facilities, attractions, history and activities, and ensuring visitors have an enjoyable, safe and memorable experience.

Key Responsibilities

• Welcome and attend to visitors upon arrival, providing necessary information and assistance.
• Conduct guided tours around the park, highlighting key attractions, facilities and points of interest.
• Provide accurate and engaging information about the park, its history, activities, rules and available services.
• Explain safety guidelines and ensure visitors comply with park regulations.
• Assist visitors with directions, enquiries and general concerns during their visit.
• Coordinate with other park staff to ensure smooth visitor movement and an organised tour experience.
• Monitor visitors during tours and promptly report safety concerns, accidents or unusual incidents to management.
• Promote the park's facilities, recreational activities and other available services to visitors.
• Collect visitor feedback and communicate suggestions or complaints to management.
• Maintain a friendly, professional and welcoming attitude when interacting with guests.
• Assist in organising group visits, school excursions, special events and other visitor activities.
• Ensure designated tour areas are presentable and report any maintenance or operational issues.

Qualifications and Requirements

• Minimum of OND or equivalent qualification in Tourism Management, Hospitality, Mass Communication or a related field.
• Previous experience in tour guiding, hospitality, customer service or guest relations is an added advantage.
• Excellent verbal communication and interpersonal skills.
• Good knowledge of the park's facilities, attractions and operations.
• Strong presentation and storytelling skills.
• Ability to manage groups and interact comfortably with people of different ages and backgrounds.
• Good organisational and problem-solving skills.
• Customer-focused, friendly and attentive to detail.

Required Skills and Competencies

• Effective communication and public speaking.
• Customer service and relationship management.
• Group management and coordination.
• Time management.
• Problem-solving and conflict resolution.
• Professionalism and patience.
• Safety awareness and attention to detail.