Job Vacancies at Stanbic IBTC Bank

Job Description

To provide an operational User, Branch Support & Rollout (UBSR) structure to ensure that general IT problem in the branches and regions are resolved promptly and efficiently. The operational support includes first & second level support on user’s workstations, file/print servers, IT peripherals, SCCM servers, LANs and communication equipment. Ensuring that all incidents are responded to, actioned and resolved within the required MTTR in the SLAs. 

Qualifications

• BSc IT, Computer Science or any related field.
• IT professional certification/qualification would be an added advantage.
• Minimum of 1-2 years post qualification experience in a similar or related position.

Behavioural Competencies

• Interacting with People
• Exploring Possibilities
• Developing Expertise
• Establishing Rapport
• Thinking Positively

Technical Competencies

• IT Operations
• IT Systems
• Technical Analysis
• IT Knowledge
• Change Management

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Job Description

• Attend to telephonic queries regarding cheque books.
• Receive and handle ATM cards according to laid-down policies and procedures and perform daily balancing of ATM cards in conjunction with the Asset Custodian.
• Issue off-cycle statements at customer’s instance and take charges as appropriate and keep records of all source instructions from customers.
• Identify cross-selling and migration opportunities and sell products/services reactively and participate in tactical sales/marketing activities as required.
•  Attend to the posting of all value transactions within own level of authority and advice Team Leader Frontline Support to verify all value transactions posted.
• Process instructions for Cash Transfers (CT) according to laid-down policy, complete Customer Complaints Register and obtain source documents where applicable and log completed Customer Complaints on the appropriate Remedy Application on daily basis.

Qualifications

• Minimum of First Degree

Behavioral Competencies

• Checking Details
• Interacting with People
• Resolving Conflict
• Completing Tasks
• Thinking Positively