Officer, Client Branch and Campus Support at Stanbic IBTC

Job Description

To provide an operational User, Branch Support & Rollout (UBSR) structure to ensure that general IT problem in the branches and regions are resolved promptly and efficiently. The operational support includes first & second level support on user’s workstations, file/print servers, IT peripherals, SCCM servers, LANs and communication equipment. Ensuring that all incidents are responded to, actioned and resolved within the required MTTR in the SLAs. 

Qualifications

• BSc IT, Computer Science or any related field.
• IT professional certification/qualification would be an added advantage.
• Minimum of 1-2 years post qualification experience in a similar or related position.

Behavioural Competencies

• Interacting with People
• Exploring Possibilities
• Developing Expertise
• Establishing Rapport
• Thinking Positively

Technical Competencies

• IT Operations
• IT Systems
• Technical Analysis
• IT Knowledge
• Change Management