Jobs at Alfred & Victoria Associates

Job Description

• Network Operations Center (NOC) Engineers monitor large computer networks and servers for problems from a central location.
• They analyze problems, perform troubleshooting and incident response on the system, communicate with site technicians and track problems through to resolution.

Responsibilities

• Perform general “system administration” tasks on all elements of the network.
• Discover problem areas which could negatively impact system performance or customer satisfaction
• Pro‐actively monitor network and system performance.
• Analyze traffic data and trends and escalate areas of concern to the network design authority.
• Escalate problems to third level support (Problem management team) where these cannot be resolved within the Network Operations Centre (NOC).
• Perform general “system administration” tasks on all elements of the network.
• Perform network surveillance 24/7, respond to network‐reported and customer‐reported problems
• Take ownership to ensure that all problems are resolved in a timely and efficient manner.
• Manage problem resolution using network monitoring/management tools
• Monitor key suppliers service levels and highlight where Service Level Agreements (SLAs) are not being met.

Qualifications

• BSc/HND in Computer Science/ Engineering or other related Course
• 2+ years’ experience as network engineer preferable in an ISP/Telco environment.

Skills:

• Strong communications skills both written and verbal.
• Capable of making solid, fact-based decisions under pressure.
• Ability to work well in an international, multi-cultural, and high-pressure technical environment.
• Technical experience in a telecommunications or network operations environment.
• Very Good understanding of wireless communications Technology
• Cisco CCNA/CCNP certification.
• Knowledgeable to Manage Cisco switches
• Interested candidates must be able to work on a 24/7 shift Rotation.

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Responsibilities

• Arrive to work, jobs on sites, and meetings on time and prepared.
• Carrying out site surveys.
• Visits and inspects sites regularly to see if any repair is required.
• Obtain information and ensure timely response to the network alarms/ RF Operations instructions
• Carry out diagnostic tests and coordinate with RF Operations in case of failure.
• Troubleshoots, identifies and evaluates different options and chooses the right course of action to solve the hitch.
• Rectify fault condition or escalate in case additional technical support in required.
• Reporting and documenting the status of the activity.
• Providing technical guidance to colleagues and other teams.
• Communicates daily activities and written reports
• Perform any other duties assigned by the Manager.

Requirements

• BE / HND in engineering or other related Course.
• At least 2-3 years of experience in wireless telecommunications industry (C Quick learner, motivated and dedicated to get the job done right.
• Quick learner, motivated and dedicated to get the job done right.
• Prompt in emergency situations.
• Confidently and quickly handle the problem.
• Experience in testing, commissioning, integrating, supporting, fault analysis and diagnosis of Telecom products and Fixed wireless network Technology systems.
• Basic knowledge of networking (CCNA is a plus)
• Knowledgeable in Fixed wireless network Technology – Radio PTP ,PTMP and Microwave Radio backhaul
• Should have valid driving license
• Knowledgeable of Lagos road network
• Knowledge in test equipment like network, base station and spectrum analyzers.
• Good communication and organization skills.

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Education and qualifications

• B.Sc / HND in Electrical Electronic / Computer engineering or other related Course.
• Independent problem solver combined with strong team orientation.
• 3+ years of technical experience in a telecommunications or network operations environment.
• Knowledgeable in cisco switching and routing configuration and troubleshooting
• Good understanding of telecommunication equipment operation
• Good experience of multi-vendor telecommunication equipment

Duties and Responsibilities

• Responsible for customer premise installations, including racking, cabling, bonding and grounding.
• Coordinate fiber activities with other departments and the Manager of OSP construction
• Perform ring cuts on live fiber without affecting existing services.
• Perform fiber tests with OTDR’s, light source and meters.
• Terminate, splice, bonds/grounds and tests fiber optic equipment to division standards.
• Provide accurate equipment location, splicing and terminating records for the fiber database.
• Assist Construction/Engineering departments in accepting and turning up the fiber network.
• Perform installation of fiber optic equipment and patch and panels.
• Monitor, communicate and perform corrective actions to fix problems affecting any fiber or fiber related equipment.
• Install demarcation enclosures and other telecom equipment.
• Must be well versed in modern fiber splicing techniques.
• OTDR, power meters, traffic identifiers, digital multimeters, cleavers, strippers, buffer tube splitters, cable ring tools, hand tools, toners, duct rodders, ladders, bucket trucks
• Ability to work under minimal supervision. And apply technical expertise to evaluate problems and implementing the best solutions.
• Work a variety of schedules including normal duty and on call duty.
• Will be required to work night shifts and overtime when needed.

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Position Overview

• As the Channel Manager, you will be responsible for building and growing our reseller network while supporting pre-sales activities to ensure success in closing deals.
• You will work to identify, recruit, and onboard new resellers who can sell our HR SaaS solutions to businesses.
• In addition to relationship management, you will collaborate with resellers to engage in pre-sales efforts, including product demonstrations and solution consulting, ensuring that resellers are well-equipped to meet customer needs and achieve sales targets.

Responsibilities

• Reseller Recruitment: Identify and recruit high-potential resellers to expand the sales network of the company across various regions.
• Channel Development: Develop and execute strategies to grow the reseller base and increase sales through partners.
• Sales Support & Pre-Sales Activities: Collaborate with resellers during pre-sales engagements, assisting with product demonstrations, customer presentations, and solution consulting to help close deals.
• Partner Onboarding: Ensure new resellers are effectively onboarded, trained on the product, and provided with the tools and resources they need to be successful.
• Relationship Management: Build and maintain strong relationships with reseller partners, providing ongoing support, performance reviews, and guidance.
• Sales Enablement: Work closely with resellers to provide them with the necessary materials, sales strategies, and marketing assets to drive sales.
• Target Achievement: Drive the resellers to meet their sales targets by continuously monitoring performance, providing feedback, and developing improvement plans.
• Market Insights: Analyze the competitive landscape and channel trends to inform recruitment strategies and adapt approaches to maximize success.
• Cross-functional Collaboration: Work with internal teams (sales, marketing, and product) to align on channel strategies and provide input on partner needs.

Qualifications

• Experience: 3-5 years of experience in channel management, partner management, or business development within the SaaS industry (HR SaaS experience is a plus).
• Proven Success: Demonstrated success in recruiting and managing reseller partners or distributors, ideally for software or tech solutions.
• Pre-Sales Experience: Experience in pre-sales activities such as product demonstrations and solution consulting is essential.
• Sales-Driven: Strong understanding of sales processes, with a focus on driving revenue through third-party channels.
• Communication Skills: Excellent communication, negotiation, and relationship management skills.
• Analytical Skills: Ability to analyze performance data and derive insights to optimize reseller performance.
• Tech Savvy: Familiarity with SaaS products, with the ability to understand and explain HR software solutions.
• Self-Starter: Ability to work independently, proactively, and remotely, while managing multiple priorities.
• Academic Qualification: The preferred candidate should t have bachelor’s degree or HND in relevant discipline.

Benefits

• Competitive salary and commission-based incentives.
• Flexible working environment.
• Opportunities for growth and advancement within the company.
• Training and support to help you succeed in your role.