Jobs at Global Pay Limited

About the Job

• Merchant Acquisition Specialist will be responsible for analyzing prospective client database, providing information on our product and services, responding to inquiries, tenders, further developing sales strategies and identifying opportunities to increase organizational efficiency, sustainability and profitability.
• The customer service specialist is the first port of call for customers and should be the internal advocate for the customer working with the various teams to ensure quick resolution of customer issues and provide suggestions on how the customers experience can be further optimized based on analysis of the issue log or customer requests.

Job Description

• Explore and onboard key merchants within assigned territory.
• Deploy POS and Manage relationship with Merchants
• Communicate important company updates to the merchant under their supervision and ensure that the information is understood.
• Resolve transaction and application related issues for merchants.
• Escalate transaction issues where necessary to your superior.
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Qualifications

• Bachelor's Degree, HND or it's equivalent in Sales and Marketing or related fields.
• Minimum of 4 years experience in Sales, Marketing or Relationship management from Fintech
• Proven customer support experience or experience as a Client Service Representative
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Comprehensive understanding of the POS business, great understanding of agency banking and merchant scenarios
• Flexible, result oriented, hardworking with a strong track record of success
• Self-motivated and able to work independently to meet and exceed sales target
• Able to analyze data and sales statistics and translate results into numbers and solutions.
• Great communication and interpersonal skills.

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Role Description

• This is a full-time, on-site role in Ikeja, Nigeria for a Business Development Manager. The Business Development Manager will be responsible for identifying new business opportunities, developing and maintaining business relationships, and negotiating contracts and deals.
• The Business Development Manager will also be responsible for creating and implementing sales strategies, meeting sales targets, and managing customer accounts.

Qualifications

• Candidates should possess a Bachelor's or Master's degree in business administration, finance, or a related field
• Sales, Marketing, and Business Development skills
• Excellent analytical, communication, and negotiation skills
• Ability to work independently and as a team player
• Strong customer service orientation
• Experience in the financial industry
• Exceptional organizational and time management skills

Benefits

• Competitive salary and performance-based incentives.
• Health, dental, and vision insurance.
• Professional development opportunities.
• Collaborative and inclusive work environment.

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Responsibilities
Settlement Processing:

• Oversee the timely and accurate processing of settlements, ensuring compliance with established procedures.
• Reconcile settlement transactions and resolve discrepancies promptly.

Chargeback Management:

• Handle chargeback disputes by investigating, gathering necessary documentation, and preparing responses.
• Collaborate with internal teams to prevent chargebacks and implement measures to reduce their occurrence.

Vendor and Partner Communication:

• Communicate with vendors, financial institutions, and payment processors to resolve settlement issues and discrepancies.
• Establish and maintain positive relationships with external partners related to settlements.

Documentation and Reporting:

• Maintain comprehensive records of settlement transactions, chargebacks, and related documentation.
• Generate regular reports on settlement activities, chargeback trends, and resolutions.

Compliance and Risk Management:

• Stay updated on industry regulations and compliance requirements related to settlements.
• Implement measures to mitigate risks associated with chargebacks and fraudulent activities.

Process Improvement:

• Identify opportunities for process improvement and automation to enhance efficiency in settlement and chargeback procedures.
• Collaborate with cross-functional teams to implement improvements and best practices.

Qualifications

• Candidates should possess a Bachelor's Degree in Finance, Accounting, Business, or a related field.
• Proven experience in settlement processing and chargeback management.
• Familiarity with payment processing systems and industry standards.
• Strong analytical and problem-solving skills.
• Excellent attention to detail and accuracy.
• Effective communication and interpersonal skills.
• Ability to work independently and collaboratively in a fast-paced environment.

Benefits

• Salary Range: NGN 150,000 – NGN 300,000 / Month
• Comprehensive health and wellness benefits.
• Professional development opportunities.
• Positive and inclusive work culture.

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Role Description

• This is a full-time on-site role for a Human Resources and Administration Manager located in Ikeja. The Human Resources and Administration Manager will be responsible for overseeing HR functions including recruitment, employee relations, performance management, and compliance with labor laws.
• The role also includes managing administrative functions such as office operations, facilities management, and ensuring smooth daily operations.

Qualifications

• Bachelor's Degree (or equivalent) in Human Resources, Business Administration, or related field with 5 years experience in a HR Managerial position
• Experience in recruitment, employee relations, and performance management
• Knowledge of labor laws and compliance
• Office operations and facilities management skills
• Strong communication and interpersonal skills
• Ability to manage multiple tasks effectively and efficiently
• Experience in the financial services or payment industry is a plus
• HR Knowledge: A thorough knowledge of HR laws, regulations, and best practices is essential to ensure legal compliance and effective HR management.

Benefits

• NGN 100,000 - NGN 200,000 / Month
• Comprehensive Health Insurance.